Quick delivery, but not as promised. Told Thursday delivery, but not delivered until Saturday! Great price, but next time I'll order it 3 days earlier.
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Review summary
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Reviews shaping this summary
Tudo correto. Apenas dois dias de atraso na receção, mas porque tb apanhou o fim de semana.
Company replied
Super product at a great price, but they should let buyers know it takes a week or more to deliver...
Company replied
Great product at a great price, but the delivery from Spain took 4 days longer than expected
Company replied
Company details
Written by the company
Smashinn is the online destination for the best tennis and padel equipment, clothing and accessories. Smashinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 10,500 trusted brands available with fast delivery times and a 30-day returns policy. More than 35,000 products can be shipped to all the players in over 180 countries around the world. Smashinn offers its customers top quality brands and products - all at the best possible prices, with satisfaction guaranteed and an easy returns service. Tennis and padel players will find a great range of rackets, clothing, equipment and more on Smashinn, including brands such as Asics, Nike, Head, Dunlop, Nox, Wilson, Drop Shot, Babolat and Bullpadel. The extensive range of tennis rackets, strings, balls and grips will satisfy any tennis player, and padel players will also find a very comprehensive range of rackets and balls. Smashinn has categorised its large range of rackets by brand, as well as classifying each racket by its control, power and balance, making it easier than ever to find the perfect racket for your game. Shipping & secure payment! Visit us today at www.smashinn.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34932 20 00 89
- support@tradeinn.com
- smashinn.com
3.9
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good efficient service
So many options on the website with great reductions. Once ordered, efficient turnaround and delivery within the expected timescales.
Goods were delivered in bubblewrap bags to protect.
Only suggestion would be to also provide / sell the racquet covers.
May 28, 2025
Unprompted review
Reply from Smashinn
Hello Stuart,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Misinformation
Order wilson padel balls. Call the support to confirmed if the text or the picture of product that was the real one. Got confirmed that the picture was the right product, but after receive my order, that was opposite. So got the silver can instead of gold/yellow.
May 22, 2025
Unprompted review
Reply from Smashinn
Hello Lars
We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience caused.
If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.
Thank you very much.
Goods never arrive
Good never arrive . Generic replies . today i received a tracking for something with a date 2022 ?
Very frustrating . starting to think this is just a scam .
May 29, 2025
Unprompted review
Reply from Smashinn
Hello Janine,
The tracking information hasn't been updated for several days. This is because your order is still being processed by Customs in your country, causing delays. Please be aware that current circumstances may cause delays in transit. New border controls, reduced air cargo capacity in the market, and protective measures may impact service.
Unfortunately, we cannot guarantee when your order will be released, as this is due to the customs rules and procedures in place in your country. Based on our experience, it can take Customs between 15 and 60 days to release your package and continue delivery.
Regards
Great prices
Great prices, speedy delivery and a great aftersales service. Thank you
May 21, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Excellent online sports site
Great prices and selection. I would reccomend them to anyone. Very comprehensive service and updates.
May 23, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Review of NOX Limited Edition Agustín…
Review of NOX Limited Edition Agustín Tapia 2025 padel racket:
A huge disappointment. I purchased the NOX Limited Edition Agustín Tapia 2025 racket from Smashinn, expecting top-tier quality—as should be the case with premium equipment costing several hundred euros. Unfortunately, after just a few matches, the racket cracked on the “soft” side from a regular padel ball hit, with no external impact or misuse whatsoever.
I reached out to Smashinn about a warranty claim—and their response was extremely frustrating. They dismissed the issue as “non-warranty damage” and completely avoided responsibility. No real inspection, no genuine attempt to help, just excuses. Their customer service was evasive and unhelpful throughout the process.
This kind of attitude from both Smashinn and NOX is unacceptable, especially for one of the most expensive models on the market, endorsed by professional players. If a racket can’t withstand normal play, it should not be sold as “high performance.”
I expected much more. I won’t be buying from Smashinn again, and I no longer trust NOX as a brand. Poor product quality, and even worse customer support.
2025-05-30
Unfortunately, your reply only confirms my impression – this is just another generic template that doesn’t address the actual issue. I’ve been waiting for concrete action regarding my return, but instead of real help, I keep receiving empty promises and automated responses.
If you truly care about your customers, as you claim, please take real action instead of repeating the same phrases. I’m thoroughly disappointed with your customer service.
May 22, 2025
Unprompted review
Reply from Smashinn
Dear Customer
We deeply regret your comments. We have verified your case and see that our department is processing your return request. As soon as we receive a response, we will contact you by email. For more information, please contact us at support@tradeinn.com.
Regards
Quick and traceable delivery and…
Quick and traceable delivery and received my padel racket in good condition
May 20, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Ordering and payment smooth, courier poor
Ordering and payment smooth, BUT it was not clear how long delivery would take , nor by what means. The use of Royal Mail delayed the delivery considerably. I would have preferred a paid courier option !
May 15, 2025
Unprompted review
Reply from Smashinn
Hello Chris
Thank you for your honest feedback. We've forwarded your comments to the appropriate department. We're deeply sorry for the inconvenience. However, we'll take your comments into account for ongoing improvements. We hope you'll give us another chance to show you how much we've improved.
Regards
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Great racket and good communication
Great racket and good communication. Would use the site
May 15, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Best prices and you can find everything…
Best prices and you can find everything you need on this web site.
May 11, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I ordered some goods from SmashInn and…
I ordered some goods from SmashInn and for some reason they haven't managed to sort the delivery process out. On this occasion, they used Spring. My goods sat in their sorting office for 5 days without moving. Not what I call an efficient and effective delivery system. You are only as good as your weakest link, and for SmashInn, it's Spring Courier services
May 14, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Absolutely shocking service
Absolutely shocking service , paid for goods yet out of stock yet advertised on their website.... sent numerous emails with no reply, forced to claim fraud... do not use this scamming company!!
May 9, 2025
Unprompted review
Reply from Smashinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
We offer a wide variety of products, many of which are in stock at our logistics centre for immediate dispatch and others are listed with a longer delivery date, meaning they come from other warehouses.
When you select one of these products you are given an estimated delivery date based on the transit time of the product to our logistics centre (from where all orders are sent) and the shipping time according to the transport company you have chosen.
We do our best to constantly improve our service, but occasionally, due to stock shortages, duplicate orders and working in real time with stock, some products are shown in stock but may be temporarily out of stock or delivery may be delayed.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Good price and delivery not instantly…
Good price and delivery not instantly but within a few days, no problem for me. Link to delivery date in mails does not work, but in the app is shown the correct details.
May 2, 2025
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Scam or Negligence — Still No Delivery After Two Months
I placed order #56118133 on February 7, 2025, from TradeINN (SmashINN store). According to the tracking, the item was supposedly shipped on February 8 — yet it was never delivered.
Since then, it’s been over two months of excuses and copy-paste responses from customer support claiming they are “investigating.” No refund, no reshipment, just delays and meaningless updates.
This is either a scam or pure negligence.
February 7, 2025
Unprompted review
Reply from Smashinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.
We have also taken your comments into account and forwarded them to the appropriate department to continue improving and enhancing the quality of our services.
We apologize for the inconvenience and any related inconvenience.
If you need further information or assistance, please contact our customer service team at support@tradeinn.com.
Regards.
first time customer
As a first time customer, I have zero complaints about my purchase or service. The variety of products are good and the prices are great. The delivery was earlier than indicated, so I'm very impressed.
May 9, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Advertisement
Contrary to the negative reviews
Contrary to the negative reviews, my experience was good.
Ordered two Padel rackets and some balls and received the items about a week later as advised.
Everything was packaged well with no damage.
I tracked the items and they were eventually delivered by Royal Mail once in the UK.
May 8, 2025
Unprompted review
Reply from Smashinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Joke of a business
Placed order, didn't hear anything from them. Chased it up to find out an item was delayed as they didn't have it at their warehouse. Asked for an ETA, kept receiving what seemed to be automated messages. Asked for items in stock to be shipped separately and got told they don't split orders.
Was told that the item was coming from another warehouses and to wait. Receive another email advising that the item "Might Not be in stock".
This order was for my son's birthday and they have ruined it. Had to cancel and an still waiting my refunded. Absolute joke of a business, DO NOT BUY FROM THEM
May 7, 2025
Unprompted review
Reply from Smashinn
Good morning,
We are very sorry that you found our service below your expectations.
We remind you that our customers' experience is very important to us, and that is why we have investigated your case.
The refund has already been processed and will be issued in the coming days.
We have also taken your comments into account and forwarded them to the appropriate department to continuously improve and take action to enhance the quality of our service.
Please apologize for any inconvenience.
Regards
Perfekt delivery and the shoes fits…
Perfekt delivery and the shoes fits good, always buy Wilson on padel court. Good price.
May 3, 2025
Unprompted review
Reply from Smashinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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