Smile Correct Club Reviews 

I have requested for a refund from smile. I have called on 2 different occasions. First was a promise i will get the refund at the end of the week. After 2 weeks I called and was told I will receive a mail from the customer service officer I spoke with and which I never got. I was beginning to feel they are playing games and so I came trupilot to be sure I am dealing with a genuine organisation. Please I need the fund urgently.

Recently, I initiated the process of improving my smile and reached out to Smile Correct Club for assistance. My experience with their customer service has been outstanding, particularly in resolving challenges related to my dental impressions. The team demonstrated exceptional patience and professionalism, with individuals such as Milly, Elliot, and others providing consistent support and encouragement throughout the process. Their dedication ensured that my concerns were addressed effectively, making the experience both positive and reassuring. Based on my experience, Smile Correct Club stands out as a highly reliable and supportive company for teeth aligners, and I would confidently recommend their services.

Seemed really good to begin with. My initial interactions were amazing from the staff and my actual treatment process went really smoothly. When I got to my final aligner, you’re asked to wear them for 2 weeks. I got to my second week and my teeth were still not the way they were shown on my 3D model. I rang the aftercare team and was directed to email Alishia. I did this with photos, I received an immediate response asking for photos with my aligners in. I again, emailed with further photos. I waited a week with no response and decided to send a second email to chase up a response. Now 2 weeks later (December 19th), I’m still waiting for a response. I’ve paid a significant amount of money for my treatment and I signed off on an agreed outcome which is what not what I’ve received and now it’s almost as if the aftercare team have zero interest in resolving the issue.

January Update:
Emailed again at the start of the new year and still have not received any correspondence. I have sent a final email to state that if I do not have correspondence I will be going through my bank to cancel my direct debit as I have not received the full service I signed up for.

I can literally send back my last retainer just to show you that it's not straight there's no way my teeth would of ever been straight from the last one im not trying to get "free treatement" i just want the treatment that was promised to me, no one is listeing to me at all. MY TEETH WERENT STRAIGHT AFTER TREATEMENT HENCE WHY IVE BEEN WEARING THE ALIGNERS THIS WHOLE TIME, i am still wearing the aligners and they still aren't making my teeth straight. like i said ill seek legal advice. I either want my money back, or to take a new impression and give me the correct fitting aligner. If not I will take this further.

I was having some problems with receiving my aligners Jack rook really helped me solve my Problem, he’s very kind and veryyy helpful

Customer service is amazing! I have come across aliesha and Jae through out my journey so far and they have both been so fantastic and friendly. They have made me feel so comfortable and excited for my smile journey!

My experience with Smile Correct Club has been deeply disappointing, marked by coercion, lack of transparency, and unprofessional conduct at nearly every stage.

Initially, I was charmed by Jae, who pressured me to leave a review right after our first phone call, before treatment even began. This push for premature reviews appears to be a pattern, as many testimonials seem to reflect the onboarding experience rather than the treatment outcomes. Later, when I reported that my teeth had not moved as expected and additional aligners were needed, Jae again asked for a review—this time despite knowing I was unhappy.

Jae also pressured me to decide and pay immediately, making me feel rushed into committing to the treatment without allowing enough time for reflection or consideration.

After completing my 18 week treatment, some of my teeth hadn't moved as they should have according to my plan. My top teeth— which I was originally OK with— have worsened. They’ve been lifted and widened in an unflattering way that I did not anticipate. I initially sought treatment for my bottom teeth, now I find myself with a smile that is worse than before.

After a long period of radio silence, and after I contacted multiple people and threatened legal action, SCC finally sent a new impressions kit for refinements. This came only after I had to escalate the issue, highlighting how unresponsive their communication has been throughout the process.

I completed the new impressions exactly as I had in June, at the start of my journey with SCC. However, they rejected the new impressions, claiming I had done them incorrectly. I am by no means perfect, so this could be true, but I followed the exact same steps as before, and they looked nearly identical to the original impressions that were deemed acceptable for creating my aligners.

They then, which I do appreciate, sent out another box when I expressed frustration at being at a loss. After completing this kit, results were again the same. This left me at an impasse: were they rejecting my impressions on purpose, or did they make a mistake by accepting faulty impressions in June? I cannot say for sure.

Throughout this, other questions I raised were ignored, and they failed to provide any written documentation of the “Smile Guarantee.” Perhaps they have revised this policy as a result of my correspondence, but the lack of transparency further eroded my confidence. Ultimately, I lost faith in the company. Trust is critical in any healthcare relationship, and their inability to deliver satisfactory results or communicate transparently forced me to seek treatment elsewhere.

If you have underlying conditions that make you unfit for such treatment, SCC’s initial questionnaire will not catch them. For example, a friend of mine discovered through an in-person consultation that aligners would cause her teeth to fall out due to structural weaknesses in her mouth. This type of critical information simply cannot be assessed through SCC’s remote process. Also, it is not made clear enough that aligners are not great for tooth and gum health, and I have experienced increased sensitivity and stains due to the teeth being confined by plastic and not exposed to healing saliva enough.

Unbelievably, after being told that my new impressions were incorrect, I was shown what the correct impressions looked like, only to be asked once again to write a glowing review of SCC. This repeated request for reviews has led me to believe that SCC is, in fact, the disgraced Smile Direct Club under a new guise. The names are almost identical, and their branding and language are strikingly similar. My friend still has her Smile Direct Club box, and when I saw it, I was shocked by how closely it resembled mine.

In summary, the treatment failed to achieve the promised results within the agreed timeframe. Certain aspects of my smile are now worse than before I began treatment, and I am incurring additional costs to consult an in-person orthodontist to correct the damage and finish treatment. SCC’s coercive review practices, lack of transparency, and failure to provide timely and honest communication have made it impossible for me to trust their services.

Unfortunately, despite these failings, SCC has refused my request for a refund. I am now forced to pursue small claims court (for the first time ever).

SCC can move your teeth—this much I can say. But if anything goes wrong, do not trust them to act with integrity or professionalism. They are a company with a polished facade that crumbles under scrutiny.
If you are considering aligners, I urge you to visit an in-person orthodontist. While the upfront cost may be higher, you will receive proper care, thorough assessments, & a much greater likelihood of satisfactory results.

They reached out to me that they were having a Black Friday sale which I jumped on after incessant follow up. They later send me my impression kit with a letter stating I will receive a guide on how to use it. I haven’t received anything till date. I am now having to follow up on them but still nothing. This is literally 3 weeks after signing up.

Ok, so I finally got through to them and started my treatment and I've seen much improvement in my dentition. The only issue I have is their communication is really poor coupled with the fact that I received only 8 aligners while everyone has like 20.(crying). I do not know if I am actually receiving a good treatment at this point.

Couldn’t be any happier with the treatment I have received. Highly recommend to anyone.

Well within the time frame my teeth are perfectly straight, very glad I invested in this

I got my Invisalign 12 weeks ago and the progress has been evident!!

I already started seeing changes in my teeth in week 4 and my faith in the aligners never wavered.

I have recommended this to my friend and she agrees and is happy with her teeth now too.

I do not regret using smile correct club! :)

The customer support was responsive and was really only one call away.

-A

Not good aftercare.

My emailed in July to say my daughters teeth were still not straight, after several months of chasing it appears a lady had left so managed to speak to someone else.

A response was received to say as treatment was completed in July (it wasn’t id raised concerns) that there was nothing that could be done. I was advised to use old braces which my daughter hadn’t kept as she was never told she may need to reuse them.

So now I’m £2300 down and my daughter’s bottom teeth aren’t straight and customer service haven’t got back to me again. Feels like once you have paid, they are no longer responsible.

I recently had the pleasure of using Smile Correction Club’s services, and I couldn't be more thrilled with the results. From the moment I contacted them, their team was professional, responsive, and incredibly knowledgeable. They guided me through every step of the smile correction process with clarity, ensuring I understood my options and what to expect.

The treatment itself was thorough and effective, and I noticed significant improvements in the alignment of my teeth in just a few months. Their use of advanced technology made the entire experience comfortable and efficient, and I appreciated how they tailored the plan specifically to my needs.

What really sets Smile Correction Club apart, though, is their attention to detail when it comes to aftercare. The retainers they provided were not only high-quality but also fit perfectly and are easy to wear. The follow-up support has been excellent, and I feel confident knowing they’re there to help me maintain my results long-term.

Overall, I highly recommend Smile Correction Club for anyone looking to improve their smile. Their service is exceptional, their team is caring and professional, and the results speak for themselves. I'm beyond happy with my new smile!

Great experience with constant communication when ever needed. Currently ongoing.

I have just started my journey and the team members such as Alishia and Molly have never failed to support me when needed. The team has always had a solution to my problems and i would 100% recommend them.

Smile correct club is the only way to go, the process from the start was second to none I can’t fault them, they explained everything that would be done and made me feel comfortable to speak about my teeth issues, I received my impression kit two days after i ordered which was amazing, I had problems with the first set they sent out so they sent a second kit out free of charge! Milly who I spoke to as well was very knowledgeable and helped me with my issue and getting it sent back out and sent video tutorials on how to do the impressions
Highly recommend smile correct club and thank you everyone that was involved absolutely brilliant service from the start.

Currently towards the end of my treatment and couldn’t fault the team. Constant support throughout and always there to help on email, phone or watsap. 5 star, highly recommend

Avoid at all costs.
The end result was so far from the original plan after treatment finished, despite proper use. They offered me a new plan for which the end result was markedly different from the original, in which my teeth were not straight. I never would have signed up for the service if this had been the original plan. They have used excuses like "the height of a tooth cannot be changed with aligners" despite showing on the previous plan that it could, and essentially "at home aligner kits aren't always perfect" so what was I expecting.
They have been tough to deal with my complaint, and the last time I spoke to them, the CS representative said he couldn't deal with it, but he'd get someone more qualified to call me back. They haven't, and now when I call it just rings out with no-one picking up - it looks like they're screening my number.
Don't make the mistake I did, pay a bit more and use a legitimate service.

10/10 experience and would definitely recommend to everyone. Alishia was exceptionally great with giving me information and telling me the process at which my aligners are at.

Had great service from Alishia, she was very helpful