SmileLife™ Reviews 444

Jamie was professional, friendly and made me feel at ease throughout. Happy with the service.

I finished my treatment and I’m delighted with the results! Smile Life made everything so easy and smooth. Very simple process and I would highly recommend! I would like to thank Mihaela in particular for being so nice and helpful during the check up calls!

I had my first appointment today with Jamie and he was very pleasant and professional,also he put me at ease with a couple of issues I had.It was a nice experience.

The video dental appointment was a pleasant experience. Mihaela was easy to talk to, I was having problems with the mic of my device during the video call the she was of great help in sorting it out. Thanks!

Thanks to Miheala for a great meeting , very helpful as always

Very professional and efficient. I had no problem at ll. Very happy with the results and I highly recommend.

Delighted with my experience so far as I’m nearing the end of my plan. Had a final check today and very happy with my appointment with Mihaela very friendly informative and helpful! Thanks SmileLife

Michaela was so nice and friendly to deal with. I felt like smile life were interested in helping me achieving my dental goals and it was not just a once off transaction. She also gave me great advice for hygiene and aftercare. Top notch

Coming to the end of my treatment plan, had a great appointment on what to do next. Hopefully i get to have a great smile.

Great service, lovely to deal with! Amazed with my results, Mihaela was wonderful to deal with, greeted with a smile.

The girl I spoke to (Miheala I believe was her name) was helpful and informative and friendly. Nice experience all round.
Terry

Had a check in with Mihaela. Very pleasant and easy to deal with. All my queries were answered and I am happy with my results halfway through my treatment. Really positive experience overall would recommend this company to anybody.

Brilliant service and works wounder

Fantastic company, service and product. Would highly recommend Smile Life.

Love smile life so much! Such a great company and service

I could not recommend SmileLife more! I am absolutely thrilled with my results, and the service I received throughout. I cannot remember the names of everyone I dealt with, but someone who stood out hugely to me was a man named Stephen. He was always so polite and friendly to deal with and answered all my queries and concerns with such a professional manner. Will definitely be recommending to friends and family.

I didn’t have any major issues, I got exactly the results I wanted at a reasonable price so I’m happy. I would recommend to a friend.

I’ve finished my treatment but had one or two small concerns and they booked me in for a consultation and are going to address the issues, consultation was quick and easy, staff couldn’t have been nicer 😃 a very straight forward process, very impressed.

At the very beginning of my Smile Life journey, around Feb 2021, I was very happy and excited to begin! I set up a free video call with a lovely lady, whose name I can’t recall, who walked me through the impression kit stage. My main concern with my teeth were my canines, which protruded outwards.I had trained myself to hide my teeth when talking or smiling. I originally planned to go abroad for a full new set of teeth, then the pandemic happened and that went out the window. So this seemed like a great option. The first impression kit was no good, so they sent me out a larger tray for free and managed to get my impressions done. I opted for the three month instalment payment plan and my aligners arrived within a month or so.
The packaging was great and I couldn’t wait to start! 18 aligners for the top and 8 for the bottom!
They require you to add photos to their app every thirty days, which I adhered to (apart from a time when I was hospitalised and was unable to, which I alerted them to and they completely understood!)
As the months went on I wanted to look back at my check in pictures to see the progress I had made, and they disappeared. I mentioned this on the phone to them and they said not to worry, “it’s grand” I was told!

I finished my bottom aligners and I was told just to continue wearing the last aligner until I was finished with my top ones. 20 weeks with the same aligner????disgusting! They did assure me I was entitled to a free replacement aligner so I ordered that ten weeks in.

As December approached and my end date, I reached out to ask what the next step was. I had received a message which went to my junk mail, asking to jump on a quick video call, so a week later when I found the message I replied and asked when they could do this. They replied they were busy and it would be the new year before they could arrange a meeting. So what do I do for another month??? No clue! No reply! I was passed around several different employees and ended up chatting with “Stephen”, who I began to suspect was an AI automated messaging system. Very cold, abrupt messages, that felt copied and pasted, and usually not answering my main concerns. Stephen then told me my pictures were missing from the app and could I go back and add the last two check ins. So go back in time and take pictures of my teeth? After several attempts they received my pictures and I waited for a reply to see if I could continue treatment, which I was happy to pay for of course, I just wanted a yes or no answer, is this possible?

Then Stephen graces my inbox with a very unprofessional, yet again blunt and abrupt, email saying I need to visit my dentist to discuss oral hygiene, have a clean etc. I was dumbfounded! I just spent 360 euro in November/December having my teeth cleaned, a couple of fillings etc, My dentist said I was crazy for trusting an online company such as this.

I guess the weeks of back and forth emails, picture taking and waiting (and my aligners cracking, causing my tongue and gums to bleed, but told I would need to pay 55 euro for replacement ones (each) when I wasn’t sure if it was possible to continue treatment at another great exspense) I ended up breaking down and having a good cry! (Hey, men can cry too you know!?) I replied and said I found his email very offensive and poorly worded, to which he replied “I’m sorry you feel that way. I’m not a dentist” and told me my guarantee is void (because of the missing pictures) and to purchase further treatment. Their app is to blame for my missing pictures, I tried on several devices!

I can now see this has happened to MANY others thanks to TrustPilot. Why didn’t I research beforehand? What started off as an exciting, positive experience, where I would’ve have rated this company 5 stars, has ended in a limbo of negativity, uncertainty and made me feel like complete crap. It seems they just want your money and don’t care once they have it.

Like others have said, go elsewhere, maybe pay that bit more and hopefully you will have a better experience than I did.