Smile Perfect Reviews 

699
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless process, from initial steps to receiving products, finding it easy to navigate. Many highlight the exceptional customer service and the staff's professionalism, with quick and helpful responses to all inquiries. People are very satisfied with the positive results achieved, feeling confident about their new smiles. However, some customers noted communication issues, experiencing slow responses or needing to chase for updates. A few also reported aligner fit problems, discomfort, or results not meeting expectations. Delays in receiving products or treatment plans were also mentioned.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising the professional impression kits,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's clear... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and recommending it to... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and helpful... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpfu... See more

Rated 5 out of 5 stars

Fab service, I find Mike to be so polite and helpful and didn’t take him 5 minutes to respond via email to arrange for a couple of replacement aligners (my dog chewed up!) I havnt started these lon... See more

Rated 5 out of 5 stars

So far all has gone really well, communication has been good and it’s been really easy taking impressions and receiving the scan results to see how my teeth will hopefully eventually look…. Watch th... See more


Company details

  1. Health and Beauty Shop

Written by the company

We are a direct to consumer teeth straightening company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

699 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(699)

600 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

I had a great experience with SmilePerfect. I used their aligners first and now I’m getting my retainers. The process was simple, support was helpful, and everything fit well. I’m happy with the results and would recommend them.

June 26, 2026
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Rated 4 out of 5 stars

Price is unbeatable

Price is unbeatable. Exceptional customer service. There is no dental supervision so a DIY attitude needed, which worked out great for me.

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

A few months ago I began my aligner…

A few months ago I began my aligner journey with Smile Perfect. The process so far has been very simple. I sent impressions of my teeth, received a 3d rendering for approval and then received my aligners in the post. I have had constant support from the Smile Perfect team via email. I am currently on aligner 4 or 8 and am so excited to see the results.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Got to say I was slightly skeptical and didn't know what to expect usong thos company. I'd been looking into aligners for ages but was put off by the price. I Found these guys and the price was sooo much lower than anywhere else! I thought it must be too good to be true! The reviews looked good but you never know. But honestly I couldn't have asked for a better service and result. The correction I needed wasn't huge but big enough to make a massive difference! I also loved the fact I didn't have to attend any appointments anywhere and could just crack on at my own convenience. I was assigned a smile specialist; Mike that was literally the most helpful human ever. He always replied in detail to any of my queries super fast at any time of day. I was given a digital tooth straightening journey link thing that you can check and track the changes before and as you go which was super helpful! I'm also super happy with the results and just chuckle to myself when I think how much I could have ended up paying elsewhere. I'm not someone to just randomly leave reviews, but I honestly was so pleased with the service. Truly highly recommended by me! One happy customer!

July 8, 2025
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Rated 5 out of 5 stars

My experience has been great

My experience has been great so far, the treatment specialist i got (Jessica) has been really helpful and has been quick with her replies if i ever have a concern, this has made me feel valued as a person and confident that my treatment is in professional hands, thank you so much!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Experience!

The team has been lovely to work with! Competitive pricing, easy to follow process. Fast and friendly communication even on a weekend and holiday! Thrilled I found them!

June 21, 2026
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Rated 5 out of 5 stars

Beginning of Smile Perfect

I have just started the process with Smile Perfect. I have not received my retainers yet, they are on their way. The whole process, so far has been very good, they stay very informed with you, and making the molds and sending them, was a good process. I have had retainers in the past from Denist and I did not wear them at night like I should, so now I’am going through process again. The only difference, is I paid a lot of money. 4000$ at denist , compared to roughly 600$ with Smile Perfect. I’am very excited about the process.

June 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great

Great, fast communication. No issues with ordering and completing the kit at home.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and simple process with the…

Easy and simple process with the impression kits. Great customer service. I've been kept informed and updated regularly throughout the process. Any queries have been answered in a timely manner. Good value for money. Thankyou

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far

Great experience so far - Mike has had excellent customer service, quick replies and kept myself up to date with all the process.

June 17, 2026
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Rated 5 out of 5 stars

Great Customer service

I’m still very early in my treatment with Smile Perfect, but so far my experience has been excellent. As a former SmileDirect customer, I was looking for a way to complete my treatment, and Smile Perfect has made the transition seamless.

Their customer service has been top-tier—responsive, professional, and always willing to answer my questions. The communication and support have given me confidence that I’m in good hands. Based on my experience so far, I’m excited to continue my treatment and am confident I’ll be happy with the final results.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this aligner company. The team was incredibly responsive, answered all of my questions quickly, and made the entire process easy and stress-free. They listened to my concerns and were always professional and helpful. I’m very happy with my results and would highly recommend them to anyone considering aligners.”

June 14, 2026
Unprompted review

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