Smile Perfect Reviews 

699
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless process, from initial steps to receiving products, finding it easy to navigate. Many highlight the exceptional customer service and the staff's professionalism, with quick and helpful responses to all inquiries. People are very satisfied with the positive results achieved, feeling confident about their new smiles. However, some customers noted communication issues, experiencing slow responses or needing to chase for updates. A few also reported aligner fit problems, discomfort, or results not meeting expectations. Delays in receiving products or treatment plans were also mentioned.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising the professional impression kits,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's clear... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and recommending it to... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and helpful... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpfu... See more

Rated 5 out of 5 stars

Fab service, I find Mike to be so polite and helpful and didn’t take him 5 minutes to respond via email to arrange for a couple of replacement aligners (my dog chewed up!) I havnt started these lon... See more

Rated 5 out of 5 stars

So far all has gone really well, communication has been good and it’s been really easy taking impressions and receiving the scan results to see how my teeth will hopefully eventually look…. Watch th... See more


Company details

  1. Health and Beauty Shop

Written by the company

We are a direct to consumer teeth straightening company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

699 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(699)

600 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. The team is always friendly, professional and quick to respond to any questions. Communication has been excellent throughout, and the whole process has been smooth and straightforward. I would definitely recommend them to others.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

The whole process has been so easy from start to finish. They were such a great price and I've recommended to everyone! So pleased with how straight my teeth have turned out! Thank you!

June 11, 2026
Unprompted review
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Rated 5 out of 5 stars

They are an amazing company

They are an amazing company, very understanding and patient with me and the process of changing my teeth. Because of Smile i became more confident in myself and also in pictures!! Thank you guys!!

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful customer service agents (UK)

I have communicated extensively with Mike, who has been very helpful and supportive throughout. I recieved my 3D Smile Projection and Mike helped with any concerns regarding this. The team have kept me up to date with parcel delivery and I am now awaiting my aligners!
All parcels use tracked delivery through Royal Mail (UK) so that you know where your parcel is and there is no worry about it being lost
Thank you so much for all your help, SP!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I’ve had a very smooth experience with Smile Perfect so far. The whole process has been straightforward, and the impressions were easy to take with the clear instructions provided.

A special mention to Mike in customer service, who has been fantastic throughout. He’s always quick to respond, keeps me updated, and has kept me informed at every stage of the process, which has made everything stress-free.

I’m really impressed with the service so far and can’t wait to receive my aligners and start my treatment. Highly recommend!

June 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Mike has been fantastic from day 1!

Mike has been fantastic from day 1!! Any questions asked he got in touch within 24hrs, hes there even on weekends!
Ive recieved my aligners and im on day 4 of my journey 😊 very very happy! Excited to carry on and see my results!

June 7, 2026
Unprompted review
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