Smilewindscreens Reviews 

199
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the staff members are extremely helpful, polite, and professional during every single interaction from start to finish. People also deeply appreciate the exceptional service, noting that expert engineers arrive promptly and complete the windscreen replacements efficiently without leaving any mess. Consumers consistently highlight how remarkably easy the booking process is when arranging appointments over the phone or organizing convenient home visits. Reviewers are particularly happy with the competitive pricing, mentioning that the services offer great value and cost significantly less than alternative options.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the polite, prompt, and professional... See more

Staff

Users describe positive interactions with staff, highlighting their professional, polite, and helpful... See more

Price

Customers had positive experiences with price, consistently finding the costs to be the cheapest by far and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting fast and efficient... See more

Booking process

People report positive experiences with booking process, highlighting a simple and efficient journey from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are fantastic people to deal with. They showed themselves to be a most helpful, effective and reliable outfit after I had been badly let down by one of the national companies, quickly securing s... See more

Company replied

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

I received a first class service from beginning to end from Smile Windscrens. Very easy to book appointment after getting a very competitive quote to sort out my loose and leaking car windscreen... See more

Company replied

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more


Company details

  1. Car Repair and Maintenance

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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4.9

All reviews

(199)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fast Efficient and excellent value

Fast Efficient and excellent value

March 4, 2026
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Reply from Smilewindscreens

Thank you Stewart, we really appreciate the feedback, we always try to provide value for money in these difficult times. Regards Tim Morrow. Business owner

Rated 5 out of 5 stars

Booked in at short notice

Booked in at short notice. Engineer came out and completed the work, did have trouble with the calibration but stayed until this was completed. Can not fault the experience.

February 19, 2026
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Reply from Smilewindscreens

Thanks for the review, calibrations can be an issue on occasions, modern cars are computers on wheels

Rated 5 out of 5 stars

Happy George

The whole experience was very easy. I phoned up got a really good price then a date that was soon and very convenient and the chap that did it was chatty and very friendly

February 16, 2026
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Reply from Smilewindscreens

Thanks for your review we are Happy you found the experience very easy

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Rated 5 out of 5 stars

Good team

Good team , turned up on the day and did the job , can1t ask for more.

February 5, 2026
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Reply from Smilewindscreens

Thank you Alex Sidwell @ project plant scaffolding This feedback is greatly appreciated

Rated 5 out of 5 stars

Great prompt service as always

Great prompt service as always

February 13, 2026
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Reply from Smilewindscreens

Thanks Andy @ Victoria hire it is good to get feedback from an established customer of over 25 years. The team at Smile Windscreens thanks you

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE FROM START OF A PHONE TO THE FITTING OF OUR FRONT SCREEN WITHIN DAYS OF ORDERING.

February 4, 2026
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Reply from Smilewindscreens

Thank you Big M Autos we appreciate the feedback. Thank you for your business

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Rated 5 out of 5 stars

Excellent service and the technician in…

Excellent service and the technician in particular was very friendly and very professional.

January 30, 2026
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Reply from Smilewindscreens

Thank you Daniel. JCB has been a customer for many years, our regular customers are very important to us.

Rated 5 out of 5 stars

Excellent service....fitter spot on

Excellent service....fitter spot on - lovely man... helpful, informative and efficient...

Very easy to book and also made it clear the job would be weather dependent!

Would recommend...

January 28, 2026
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Reply from Smilewindscreens

Thank you Louise for the feedback. We appreciate the time taken. Regards Tim Morrow MD

Rated 5 out of 5 stars

Very efficient company and their…

Very efficient company and their engineer was on time and completed our back windscreen without any issues.
Great job guys!!

January 23, 2026
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Reply from Smilewindscreens

Thank you Paul, we are glad you are happy with the service we provide. Everyone at Smile Windscreens thanks you

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Rated 5 out of 5 stars

Fast and friendly

Fast, friendly service.

January 8, 2026
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Reply from Smilewindscreens

Thanks for the review Tim, it has been our pleasure to serve you

Rated 5 out of 5 stars

perfect

perfect, perfect, perfect,

January 15, 2026
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Reply from Smilewindscreens

Perfection is something we strive to achieve, thanks for the business, we appreciate the feedback

Rated 5 out of 5 stars

Excellent service

Excellent speedy service and great price. Would highly recommend.

January 8, 2026
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Reply from Smilewindscreens

Thank you Robert at Big Transport we are glad you are happy with the service provided by Smile Windscreens. It has been our pleasure to serve you

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Rated 5 out of 5 stars

Did a fab job…..!

Did a fab job…..!
Very happy indeed.

December 19, 2025
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Reply from Smilewindscreens

Thank you Mr Jonathan Adams we appreciate your response, it has been our pleasure to serve you. Regards Tim Morrow at Smile Windscreens

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