Smith & Kennedy Scents Reviews 

991
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their beautiful craftsmanship and appealing fragrances that often fill the entire home. Many appreciate the strong, long-lasting scents and the wide variety available. People also frequently commend the easy ordering process, the prompt and speedy delivery service, and the careful packaging of their items. The overall service is often described as excellent, making customers eager to reorder. However, some customers also noted that while most scents are long-lasting, a few specific fragrances did not seem to last as long or were not strong enough for their preference.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the strong, long-lasting, and... See more

Quality

Customers had positive experiences with quality, consistently praising the amazing, strong, and long-lasting... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Order

Reviewers highlight positive aspects of order, consistently praising the ease of ordering and the prompt... See more

Service

Customers consistently note positive experiences with service, often describing it as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more

Rated 5 out of 5 stars

This is by far the best Wax Melt Company I have came accross I have ordered from Smith & Kennedy for a few years now they have a vast collection of amazing scents which last for days..some old favou... See more


Company details

  1. Candle Store

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(991)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Highly recommend them

So happy to have discovered Smith and Kennedy Scents ♥️
Absolutely love all the wax melts I have tried, Christmas scents were fab 🎄
Denise always replies quickly to any queries or issues and love the wee discounts when it's her or David's birthdays 🎂 🥳
Highly recommend them.

January 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The only way melts I buy

Absolutely gorgeous scents that last! My house always smells wonderful thanks to Smith & Kennedy wax melts! I have an electric melt warmer on a smart plug so my house is injected with gorgeous scents 3 times a day! Downstairs I have the fresher scents which clear food odours after each meal and upstairs in my office I have relaxing and sweet scents to help me keep calm and happy at work. The melts last so long I only need to order every 6 months! Can't recommend enough

January 4, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Love them.

My husband bought me the advent calendar for xmas and after burning the 1st 2 I was hooked and ordered some snap bars im so impressed with these melts some of my favourites so far are Irish tweed ,black orchid ,and Fahrenheit thats just a few ill definitely be buying more and I 💯 percent recommend.

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Love, love, love!

Me and my mum have been ordering from Smith and Kennedy since the day they started. Always happy with my purchase. The scents are amazing and last for ages. They always send me little samples of wax melts in my order as they think I might like them for next time, which is a great way to venture on other scents. They do some great deals for Christmas etc too! Keep up the good work Denise and David! Would highly recommend this company to anyone ❤️ you won’t be disappointed.

December 4, 2024
Advertisement
Rated 5 out of 5 stars

Great product and great company.

Really impressed with the wax melts and holder. Bought one to give as a gift and couldn't resist buying one for ourselves. Just used our first melt and the aroma is so lovely.
The company itself are great to deal with, delivery was quick and packaged beautifully.
I'll definitely be a returning customer.

November 3, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

The best wax melts ever !!!!

I was first introduced to Smith & Kennedy by my sister l. She gave me my first wax melts !! They are amazing, beautiful scents and long lasting also. Now I am a customer and plan to remain a customer. My recent order was beautifully packaged, quick delivery and a fantastic personal customer service.

November 12, 2024
Unprompted review
Rated 3 out of 5 stars

Poor smell

Bought tge creed in a 10 ml sample to try and so glad I didn't buy the bigger bottle . Put 10 drops in my oil diffuser before I went out . Couldn't smell anything in my room . Put my nose as close as I could doesn't smell anything like creed very disappointed, was really looking forward to receiving this as well

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Wax melts

Quick delivery. Huge range of scents.

I ordered several wax melts and of the couple I've used so far, they smell amazing and are very long lasting.

I will be returning time and time again.

November 8, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look