Smithersofstamford Reviews 31

Awful service. Sent clock that did not work in the middle of January. Despite several e-mails still awaiting a refund

ordered sitting bulldog on 31st December 2023, was sent wrong item.Had numerous contact with Nick and eventually return of the item was arranged. I have contacted them twice for refund and still waiting. At the price of the item i would have expected better customer service. extremely disappointing experience.Poor service from the start.

We purchased a table from them a few months ago, it was a bespoke order so they wait time was 3 months which was well worth waiting for. We now have beautiful gold plated table in our house and the whole family love it. Thank you once again.

We purchased an expensive scooter cocktail bar from the company . It took several months for it to be delivered despite them holding on to our payment . When the scooter eventually arrived it was damaged .
They were very poor in communicating and slow in getting h the damaged parts to us ( which we had to fit ) . Very poor customer service . Would not use them again

If I could give a 0 I would. Placed an order with shipping being 2-3 days. A week and a half later I emailed to chase it with no response and then a few days after that I chased it again to be told 'it will be with us shortly' in other words they sold an item knowing it wasn't in stock. Said item was a gift and I ended up filing a charge back with the bank to get my money back. I have then now received a snotty email where they said I cost them money and that they'd given a date for delivery. They hadn't. IF they had I would of accepted that and waited. Absolutely shocking service from start to finish. How they're even in business is beyond me.
Edit to add, they've just emailed me calling me a pathetic human. Guess we know who the pathetic one really is 🤣 shocking behaviour from grown adults.

Horrible experience!! I placed order for over £500 and emailed to cancel right away. No response to numerous emails!! No one picks up phone! No one responds to messages left! Horrendous customer service. You have my money and I have zero goods and have been waiting for refund for weeks!!! This is NOT OK. Will open case with bank as it’s now been 2 weeks

Great table. Solid and well made, arrived as expected.
Chairs never arrived.

I emailed and no one ever got back to me.
I have called numerous times and left messages. No one gets back to me. Customer services have definitely let this business experience down.

I'm out of pocket £195 and am hoping this review gets them responding.

Excellent customer service. I had an issue with an order, and Emma responded very quickly. I'd have no doubt ordering from them again.

We ordered from this company and unfortunately our table got damaged in transit, I got on the phone to them immediately, they was very friendly and sorted out another table to us within 3 weeks. I would definitely buy again and highly recommend them

Sold me goods from their website which they didn’t even have in stock, waited 3 weeks still nothing except empty promises, they wouldn’t explain why they sold goods that they didn’t have, whist pleasant communication really disappointing and frustrating