Smokescanada logo
Visit website

Smokescanada Reviews 378

•
TrustScore 4.5 out of 5

4.5

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and product quality, often highlighting the freshness of items and the wide selection available. Many appreciate the unbeatable prices, which allow them to save money, and the ease of the ordering process. The company is frequently commended for its efficient and helpful staff, making interactions pleasant and stress-free. However, some customers also noted inconsistencies with delivery services, with some experiencing significant delays or issues with tracking. A few people reported problems with order accuracy, such as missing items or discrepancies in pricing during checkout. There were also occasional mentions of product quality concerns, like stale cigarettes or damaged packaging.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise fast shipping, with... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of ordering, quick response... See more

Service

Clients share positive opinions on service. Many customers praise the friendly, accommodating, and efficient... See more

Product

Consumers generally find the products to be positive, highlighting excellent options, good variety, and great... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the good or great prices, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Smokescanada for a while now, and have never experienced any problems with the ordering, and delivery (via couriers) has only been delayed once. That was when a major snow event ha... See more

Rated 5 out of 5 stars

Great Company to deal with. Any questions answered right away. Great tracking system so know where your cig's are. Good variety to choose from. Give discounts which we all apprecite. Never had a probl... See more

Rated 5 out of 5 stars

100% legit. Product is great, price is unbeatable. Have ordered several times and have never had an issue. Customers get loyalty points and I’ve actually had even deeper discounts when cashing the... See more

Rated 5 out of 5 stars

Amazing communication when I had a question….I entered the wrong email address for the email transfer and they responded quickly to let me know. I received my order in 2 days from when they received m... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, good communication, not an online bogus thing but true, testament to how fresh the smokes were and very nice people over there! Highly recommend for your Go To Online Smoke source!!! One of the best out there!!! A AAA +++++

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

The guy who just gave 1 star I think…

The guy who just gave 1 star I think ordered from a different place and got scammed so he's angry but at the wrong people.

I do 2 or 3 orders per month for a year and have never had an issue. I just received another order half an hour ago.

I don't get paid for reviews. Not sure what he is talking about.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

LOT'S OF THESES REVIEW ARE PAID FOR....

March 20, 2026
Unprompted review
Smokescanada logo

Reply from Smokescanada

Hi Ben,

Please be assured that all reviews on our site are fully genuine and authentic.

To help us verify your purchase and assist with any questions or concerns, kindly provide your order number.

If you need further support or have any inquiries, you are always welcome to contact us at info@smokescanada.com, and our team will be happy to assist you promptly.

You can also visit our official website: https://smokescanada.com/

For any additional concerns or questions regarding your orders, please don’t hesitate to reach out to our official customer service for assistance.

Kind Regards,
Smokes Canada Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Speedy delivering. Respond to questions quickly. Fixed my screw-up with payment with no attitude. Have had nothing but great service from this crew.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

A+ Company and employees

I have been ordering from here for a couple of years. Easy to access and order, quick response and wonderful prices. Any time I have a question, it is quickly answered via email. Excellent service and quality.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, fast, friendly service. Highly recommend!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

A Real Customer Really Liking Them

I have been using Smokescanada for a while now, and have never experienced any problems with the ordering, and delivery (via couriers) has only been delayed once. That was when a major snow event had limited highway usage.
After settling on a specific brand, I found the quality to be consistent. Some brands are packaged well, some are not...that depends on which company manufactures the item and not on Smokescanada.
Overall, I will be a continuing customer and highly recommend them for their selections, shipping options, and their prices...beats $21 a pack any day!

February 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look