Snakehive Reviews 

3,901
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 461 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent quality of their products, especially the phone cases. Customers frequently highlight the durability and craftsmanship of the leather, noting that items like phone cases are well-engineered, fit perfectly, and age beautifully over time. The ordering process is described as easy, and many consumers appreciate the fast and prompt delivery of their purchases. However, some people were dissatisfied with issues such as products not being as advertised, like a case not being MagSafe compatible despite claims, or receiving the wrong item. A few other people also felt that the durability of some products, particularly the adhesive holding cases together, did not meet expectations for the price point, sometimes failing after a couple of years.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its superb quality, durability, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent craftsmanship,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its ease and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, often describing it as excellent, incredible, and brilliant.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whole customer contact experience was 100%. I was hesitant about buying a premium phone cover, but it's arrived and the quality is great. Haven't used it yet, the phone its for arrives tomorrow, bu... See more

Company replied

Rated 5 out of 5 stars

I'd bought many a case in the past only for them to fall apart in no time at all, not this time though. My Snakehive Google Pixel 6 Pro case is quality & gorgeous too. Customer service is also excelle... See more

Company replied

Rated 5 out of 5 stars

I was able to input my order with ease and shipping / delivery time was fantastic ( total 3 days ). Only received my order 48 hours ago and have not had time yet to actually start using the new phone... See more

Rated 5 out of 5 stars

Great quality genuine leather phone case With compartment for cards I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going... See more

Company replied


Company details

  1. Leather Goods Store
  2. Cell Phone Accessory Store

Written by the company

We are passionate about providing our customers with the finest uniquely crafted genuine leather mobile phone cases, whilst also offering exceptional value for money and great customer service. Snakehive is a family owned and run business based in Dorking, Surrey in the UK. Please check out our website at www.snakehive.co.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(3,901)

425 reviews in the last 12 months

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Rated 5 out of 5 stars

The phone cases I have had from…

The phone cases I have had from snakehive have all been perfect, i have just received my 4th one, great robust cases,
Try them you won't regret it

June 5, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi John,

Thank you so much for your fantastic 5-star review!

We're delighted to hear that you've now purchased your fourth Snakehive case and that each one has met your expectations. It's wonderful to know that you've found our cases to be robust and reliable, and we truly appreciate your recommendation to others.

Your continued support means a great deal to us, and we're grateful that you continue to choose Snakehive whenever you need a new case.

Thank you again for your loyalty and kind words. If there's ever anything we can help with, please don't hesitate to get in touch.

Best regards,
Team Snakehive

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Rated 5 out of 5 stars

Excellent Product

The product and its longevity are excellent and the service matches this quality - thank you.

May 28, 2026
Unprompted review
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Reply from Snakehive

Hi Mike,

Thank you so much for your wonderful 5-star review and for your kind words 😊

We’re delighted to hear that you’re happy with both the quality of the product and the service you received. Your support truly means a lot to us.

If you ever need anything in the future, please don’t hesitate to get in touch — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

I purchased the Samsung S24 Ultra smartphone bookcase cover metal top clasp

I purchased the Samsung S24 Ultra vintage bookcase cover case (black outside and camel inside).
It arrived very quickly and well packaged. Not only does it look and feel great, but it actually is added protection for my smartphone! I have atypical Parkinson’s, all of the symptoms and side effects, but especially essential tremors and myoclonus. It doesn't matter that I always immediately install the gorilla glass film on the screen and camera lenses, I drop the phone so many times a day, they constantly break and have to purchase new devices. The Snakehive bookcase cover provides excellent extra padding and I haven't had a broken smartphone since! I didn't notice until the other day, that Snakehive makes a snap on cover for the camera lenses. I really should get that for total protection as well. I also purchased at the same time, the matching key pouch. This works great for similar reasons, because it not only protects my keys,but the increasingly used plastic fobs used for doors instead of keys, so protects them as well. Another reason I tried Snakehive, is because I went thru too many smartphone cases too count, including the Samsung OEM. I was constantly having trouble with not only button snap, but the metal top clasp never working correctly either. The Snakehive bookcase cover metal top clasp works perfectly.

But the main reason that I am writing this review, is your customer support service representative, Cyle. I had written him that I was surprised that, although I had purchased the Snakehive bookcase cover case this past November 2025 (and really wasn't sure of the warranty, of any), that the metal clasp on top had come loose from the cover (and sent a picture). Cyle immediately told me he was sending me a brand-new replacement (despite the website showing out of stock) and also another matching key pouch, just incase something happened to that as well.

All have arrived in less than a week, and Cyle was emailing me daily with shipping updates,carrier scheduling and other information. From my initial email, Cyle's response time has literally been immediate, precise and professional. This is very rare these days, as I have been having trouble with other companies. A company can litterally produce the best products on the market, but when they have website problems, ordering issues,shipping and carrier disasters, but mostly, terrible customer support services, it's not worth purchasing their products and dealing with all the hassles, especially with a terminally ill disease like me.

Snakehive hive, not only have truly amazing products, esthetically,functionally, but especially in my situation, extra padding protection and for my Samsung S24 Ultra, which all of those flagship smartphones are extremely expensive! I am really considering that extra camera lense protection, really need it, but am considering an upgrade to the brand-new Samsung 26 Ultra, and will need to purchase that specific Samsung S26 Snakehive bookcase cover case and would then also purchase the extra camera lense protection. I am also very interested in the RFID card wallet, as I don't carry cash (only bank and medical cards).

But seriously, people with Parkinson’s and Epilepsy should really consider Snakehive smartphone bookcase cover cases for extra padding protection from constant smartphone dropping, inside and even worse outside on the hard pavement.

But upper management should take special notice of the excellent customer service support that Cyle provided. He really went out of his way, was extremely knowledgeable about Snakehive products and procedures. Cyle deserves a raise!

James Cocose
Zagreb, Croatia
28 May, 2026

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

The best phone case ever??

The products I've bought so far have been excellent. The leather is strong, well stitched together with thoughtful design. The leather softens quickly with use and protects my phone very well, especially as I drop it all the time!!

May 17, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi David,

Thank you so much for your fantastic review 😊

We’re absolutely delighted to hear that you’ve been so happy with your Snakehive products. It’s great to know you appreciate the leather quality, stitching, and design details, and we’re especially pleased to hear the case has been doing such a good job protecting your phone.

Your support and feedback truly mean a lot to us.

If you ever need anything at all, please don’t hesitate to get in touch — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

iPhone 16 Pro Max case

Excellent Quality cases, had one on all my phones for as long as I can remember.

May 20, 2026
Unprompted review
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Reply from Snakehive

Hi Wayne,

Thank you so much for your amazing review and continued support 😊

It genuinely means a lot to hear that you’ve been using our cases for so many years across your phones. We’re delighted to know you continue to enjoy the quality of our products.

Thank you again for your loyalty and kind words — we truly appreciate it.

Best regards,
Team Snakehive

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Rated 5 out of 5 stars

Great product had quite a few over the…

Great product had quite a few over the years...perfect for any phone.

The only thing is the clip eventually breaks or falls off within the 12 to 18 months ...I change phone every 2 years. I this is mainly down to the cards in the wallet section ...

Overall though a great phone case

May 16, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Jason,

Thank you so much for your continued support over the years—it really means a lot to us!

We’re delighted to hear that you’ve been enjoying our cases and that they’ve been a great fit for your phones. We also really appreciate you sharing your experience with the clip. Your insight about the wallet section and card usage is incredibly helpful, and we’ll be sure to pass this feedback along to our product team as we’re always looking for ways to improve.

Thanks again for taking the time to leave such a kind review, Jason. If there’s ever anything we can assist you with, please don’t hesitate to reach out.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Excellent product

Excellent product this is the 4th phone case I've purchased (Galaxy S Ultra) and I can't fault them. They provide great protection, look great and last for years

May 14, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Keith,

Thank you so much for taking the time to share your fantastic feedback!

We’re absolutely delighted to hear that you’ve returned to us for your fourth case — that really means a lot. It’s great to know that your Snakehive leather phone case continues to deliver on protection, durability, and style over the years.

Your continued support truly means the world to us, and we’re so pleased to have you as part of the Snakehive community.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Perfect cover for my new phone

Perfect cover for my new phone. Great colours available. Really good price for genuine leather. Great quality.

May 13, 2026
Unprompted review
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Reply from Snakehive

Hi Susan,

Thank you so much for your lovely review!

We’re delighted to hear that you’re enjoying your new phone cover and that you’re happy with the colours, quality, and value. It’s great to know it’s been the perfect choice for your new phone.

We really appreciate your support, and if you ever need anything in the future, please don’t hesitate to reach out — we’re always happy to help.

Best regards,
Team Snakehive

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Rated 5 out of 5 stars

Easy to use website and speedy…

Easy to use website and speedy delivery. Delighted not to have to use Amazon!
Phone case fits well, it's robust and has a neat fold away part to use as a stand. Very happy with the product.

April 30, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Sally,

Thank you so much for your fantastic review — we really appreciate you taking the time to share your experience!

We’re so pleased to hear that you found the website easy to use and that your order arrived quickly. It’s also great to know you’re happy with the fit, durability, and the stand feature of your case — that’s exactly what we aim for.

And we especially appreciate your support in choosing to shop with us directly 😊

If there’s ever anything we can help with, please don’t hesitate to reach out — we’re always here for you.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Best Service ever

Due to my ordering error, I received the wrong case for my phone. I emailed Snakehive and immediately received a response offering an exchange and giving me instructions as to how to return the case i ordered incorrectly. Upon providing them proof for mailing, they emailed me immediately to tell me the exchange had been made and they would be sending me the new case. So many companies love you when you are a prospect but once you become a customer and in particular if you have a problem, they go dark. Not Snakehive. They love you when you are a prospect and even more when you are a customer. The service is incredible.

May 11, 2026
Unprompted review
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Reply from Snakehive

Hi Nick,

Thank you so much for your incredible review 😊

We’re really glad we could help get everything sorted for you smoothly, and it truly means a lot to hear your kind words about your experience with us. Providing support not just before, but also after a purchase is something we really care about, so your feedback is greatly appreciated.

If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great quality genuine leather phone case

Great quality genuine leather phone case
With compartment for cards
I use a waterproof spray to keep it clean being nubuck leather - it ages super well I had the first one 2 years ago- still going strong but fancied a new color- ) I get lots of compliments

April 27, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Ghislaine,

Thank you so much for updating your review—we truly appreciate your continued support 😊

It’s wonderful to hear that you’ve been enjoying your case for so long and that it’s held up so well over time. We love that you’ve come back for another one in a new colour too! Your tip about using a waterproof spray is a great idea, and we’re sure it helps keep the leather looking its best.

We’re also really glad to hear you’ve been getting compliments—that’s always lovely to know!

If there’s ever anything we can help you with, please don’t hesitate to reach out.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Real leather for a good price

I ordered a leather case for Google Pixel 8 Pro and I'm very satisfied. The case fits perfectly, the colors are exactly as on pictures. One downside I've noticed is that the case gets scratched easily. Maybe it requires some leather polish?

April 17, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Skymar,

Thank you so much for your 5-star review—we really appreciate you taking the time to share your experience 😊

We’re delighted to hear that you’re happy with the fit and colour of your Google Pixel 8 Pro case!

In terms of the scratches, as our cases are made from genuine leather, they can naturally develop marks over time. This is part of the material’s character and contributes to a unique patina as it ages. However, if you’d like to maintain its appearance, using a small amount of leather balm or polish can help condition the leather and reduce the visibility of minor marks.

If you ever need any advice or assistance, please don’t hesitate to reach out—we’re always happy to help.

Best regards,
Team Snakehive

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Rated 5 out of 5 stars

This is my third snakehive case

This is my third snakehive case. Have been very happy every time. The only thing that could make them perfect is if they had RFID protection

May 5, 2026
Unprompted review
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Reply from Snakehive

Hi Diane,

Thank you so much for your continued support — it truly means a lot to us that this is your third Snakehive case 😊

We’re really pleased to hear you’ve been happy with your purchases each time. We also appreciate your suggestion regarding RFID protection — that’s great feedback, and I’ll be sure to pass this along to our team for consideration.

If you ever need anything in the future, please don’t hesitate to reach out — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Simply the best phone case I've ever had…

Simply the best phone case I've ever had. Luxurious feel and beautifully put together.

April 30, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi there,

Thank you so much for your amazing review!

We’re absolutely delighted to hear that you consider it the best phone case you’ve ever had — that truly means a lot to us. It’s great to know you’re enjoying the luxurious feel and craftsmanship, as that’s exactly what we aim to deliver with every case.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out — we’re always happy to help.

Best regards,
Team Snakehive

Rated 5 out of 5 stars

Great quality product

Great quality product, I and my wife have used the phone cases for several years without any problems with the fit and function. They always outlast our phones which are usually 4 years old when we change them and in perfect condition due to the Snakehive cases.

April 22, 2026
Unprompted review
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Rated 1 out of 5 stars

I’m very disappointed with this screen…

I’m very disappointed with this screen protector. It was a complete waste of money. It does not stick properly to my Samsung Galaxy Note 10 Plus, and I ended up with a massive bubble that would not go away no matter what I tried. Honestly, the £1 case I bought on eBay is far better than this. I would not recommend this product at all.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Latest of many cases

I have bought several iPhone cases for my family as they are the best quality and the most durable, in my opinion.
I love the different styles and colours and would recommend to anyone.

April 27, 2026
Unprompted review
Snakehive logo

Reply from Snakehive

Hi Mary,

Thank you so much for your wonderful 5-star review 😊

We’re really pleased to hear that you and your family have been enjoying your Snakehive cases, and that you appreciate the quality, durability, styles, and colours. Your recommendation truly means a lot to us.

We really appreciate you taking the time to share your experience, and we look forward to serving you again in the future.

If you ever need anything, we’re always here to help.

Best regards,
Team Snakehive

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