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Snapmint Reviews 262

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TrustScore 2 out of 5

1.9

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with payments, including unexpected charges, difficulties with auto-pay, and payments not being correctly applied, leading to persistent demands for payment despite proof of payment being provided. Consumers also faced problems with products, receiving wrong or damaged items, and experiencing a lack of resolution for these issues. The app itself was a source of frustration, with features disappearing or not working as expected, and orders frequently encountered problems, such as items not being placed or delivered. Customer service was consistently criticized for being unresponsive, unhelpful, and difficult to reach, leaving many without support for their issues. Some customers expressed serious concerns about the company's business practices, citing significant discrepancies between ordered items and received deliveries, and issues with payments for products that were not received or were defective.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting issues such as being bombarded with harassing... See more

Product

Customers had negative experiences with product quality and delivery. Many reviewers reported receiving... See more

Application

Reviewers highlight negative aspects of the app, with many expressing dissatisfaction and calling it a "very... See more

Customer service

Consumers find customer service to be negative. Many reviewers report extremely poor customer service, with... See more

Order

Reviewers consistently express dissatisfaction with their order experiences. Many consumers report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I purchased an item from Geekrobo a steel cooker I made down payment Snapmint arranged additional payment Then I exchanged the item for a small item with lesser price I immediately mailed to... See more

Company replied

Rated 1 out of 5 stars

Strong Negative Review Even after paying your EMI on the due date via the link their system shared on their reminder SMS, the payment got credited to the FEB 2026 EMI, and I have been harassed fo... See more

Company replied

Company details

  1. Cell Phone Store
  2. Electronics Company
  3. Electronics Store

Contact info

1.9

Poor

TrustScore 2 out of 5

262 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I am very much happy with snapmint app

I am very much happy with snapmint app. I have bought mobile phone on EMI and other gadgets on EMI, I take a personal loan it is also a very easy to take personal loan no problem with snapmint I recommend to others to buy things on EMI on snap mint.....

April 3, 2023
Unprompted review
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Rated 1 out of 5 stars

regarding correct email update but no response

I have made a order from snapmint for Flipkart voucher of Rs 2000 but due to typo error my email was wrong update earlier so, I put a mail 9 days ago on customer care but there is no reply on my email regarding email id update .I am forwarded earlier mail on daily basis but there is even no single reply my EMI is Debited in coming month. No response frustrated with snapmint.

March 14, 2023
Unprompted review
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