11 Crabshell Heights-loved the apartment but in need of some tlc! Incliner not working-table covered in awful plastic table cloth and chairs look like they come from charity shop-nice to have two doo... See more
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Review summary
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This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens. Watching shooting... See more
Company replied
Amazing location not far from York. The hostess Colette was wonderful so helpful and made my birthday stay so enjoyable and welcoming. We had everything we needed there. Loved the hot tub, the shower... See more
Company replied
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very prof... See more
Company replied
Company details
Written by the company
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contact info
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4.4
Excellent
3K reviews
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Very quick and helpful
December 13, 2025
Gives a wide range of properties
Not the greatest site. Put in dates +/- 7 days but it did not exclude properties that weren't available. Despite using the filter to list the properties from lowest price the order was not sequential. I almost lost the booking because the payment wasn't taken and Cottages.com cancelled the booking so I had to rebook.
November 16, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beware
Beware. The website will show you a prices for your desired dates and says the property is available for "your dates"
However if the property only does changeover days on Monday and Friday, the site is not set up for this, so can be very misleading.
It will let you book your desired dates !! And give you confirmation !!
However as they use Sykes holidays to book through, you may get a phone call the next day to say the property will not accept your booking.
You then have to change your dates, which if you are going with a number a friends, this is very frustrating.
Basically their website needs changing to reflect the dates that the property will accept that they are the agents for.
November 8, 2025
Unprompted review
Reply from Snaptrip
Hello Annette,
Thank you for taking the time to share your review. I’m really sorry to hear that your experience booking with us hasn’t been a positive one, and I sincerely apologise for any frustration this has caused.
I’ve looked into this on our system, but haven’t been able to locate a booking. I’ve therefore requested a bit more information via Trustpilot so I can investigate this properly for you.
If you could kindly provide those details when you’re able to, I’ll look into this and get back to you as soon as possible.
All the best,
Straightforward booking process
I had not realised that Sykes had subcontracted their bookings to Snaptrip. However the booking process with them was straightforward and it was completed easily.
November 11, 2025
Very efficient website
Very efficient website, teamwork of customer service - thank you so much.
October 25, 2025
Melissa and Megan were both incredibly…
Melissa and Megan were both incredibly helpful and efficient and found us just exactly what we had hoped for. Really good service
October 17, 2025
Very simple process to book and at a…
Very simple process to book and at a price vastly lower than any other booking site. Delighted.
October 16, 2025
The property at netley marsh needs…
The property at netley marsh needs sorting, the front door has to slammed shut. It’s so loud it wakes the entire neighbourhood (8 properties) and it’s unacceptable. There is no outdoor lighting at all… pitch black. So if visiting with a dog, it’s not suitable. There is rubbish on the grounds and fly tipping. Didn’t get the key code and was left waiting outside for over an hour. Couldn’t get in contact with anyone to help me.
Looks neglected and unsafe. Would not recommend
August 1, 2025
Unprompted review
Reply from Snaptrip
Hello Lucy,
Thank you for getting in touch with us.
I’m very sorry to hear about your experience at this property. However, I’ve checked our system and was unable to locate any record of this booking.
I’ve requested further information via Trustpilot and would appreciate it if you could respond to this.
Once we receive the details, we’ll be able to assist you further.
All the best,
Katie
Terrible experience
Terrible experience! Our booking was cancelled even though it was excepted and payment taken.
October 7, 2025
Reply from Snaptrip
Hello Ian,
I'm so sorry to hear that your booking was cancelled, and I completely understand how disappointing this must have been.
As we act as listing agents, we only advertise what is made available to us by the property manager, and unfortunately, we have no involvement in the management or cancellation of bookings.
However, if the property manager has cancelled the booking, you would be entitled to a full refund.
If you would like to get in touch with us on 0203 637 0812, we'd be more than happy to assist you in locating an alternative property.
All the best,
Katie
Nice break away
We were looking for a nice quiet relaxing weekend away where we could take our dog and thats exactly what we got in a nice area minutes from the beach with some very nice local places to eat highly recommend the Thatch pub in Croyde for dining out friendly and great service. The Lodge we stayed in was exceptional and all needed was provided even some nice little unexpected extras like dog treats left for the dog, we can not fault the trip at all and the coms were great all the way through the booking process. Highly recommend this venue and booking provider.
October 3, 2025
Unprompted review
I would like to say how easy the site…
I would like to say how easy the site was to navigate , with plenty of options and places to choose from. The prices are very reasonable too! If you had any queries their customer support team were very helpful. Thankyou
October 3, 2025
Easy booking and best price available.
Easy to book. Lots of choices and seemed to be lower priced than other booking platforms.
September 18, 2025
easy and efficient.
September 3, 2025
Straightforward quick and easy
August 22, 2025
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