Snaw Reviews 

361
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning aesthetics, unique designs, and overall excellent quality of the coffee mugs and cups. People note that the items feel wonderful to hold, keep beverages at the ideal temperature, and bring a touch of warmth and charm to their daily routines. However, some people mentioned that delivery services took much longer than expected, causing orders to arrive late for special occasions. Consumers also noted that the products appeared significantly smaller in person than depicted in the website photographs and were surprisingly shipped from overseas. A few buyers also experienced occasional issues with damaged items or fragile handles coming loose.

What people talk about most

Product

Consumers find products to be of excellent quality, highlighting that the mugs and jars look great, feature... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are well-crafted, beautiful, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers expressed appreciation for fast... See more

Order

Customers consistently note ambiguous experiences with order processes, as some reviewers express delight... See more

User experience

Users describe positive interactions with user experience, noting that the mugs are functional, lovely to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the travel cup, many compliments from work colleagues. Also the coasters are fantastic and will be ordering more, really good for indoor plant pots. My only critisim is from the silicone cup top,... See more

Rated 4 out of 5 stars

The products are great, brilliant quality and although on line my coffee cups and saucers looked expensive, they are not for the quality you get. My only feedback would be the speed of delivery,... See more

Rated 3 out of 5 stars

The packaging was just awful. It is amazing that the product survived. Treatment of delivery wa appalling . The product was delivered without any instructions on the best way use it. there was no... See more

Rated 5 out of 5 stars

Our experience with Snaw was excellent. The mugs themselves are beautiful - they don't keep coffee hot, as we thought they might, but they keep cold beverages very cold, which is great. When they're... See more



Contact info

3.9

Great

TrustScore 4 out of 5

361 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(361)

311 reviews in the last 12 months

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Rated 4 out of 5 stars

The products are great

The products are great, brilliant quality and although on line my coffee cups and saucers looked expensive, they are not for the quality you get.

My only feedback would be the speed of delivery, it was quite slow, they didn’t seem to be dispatched quickly, and I am glad I didn’t need them as a gift for a certain time.

Overall though a positive experience and when I chased them on delivery I received a quick reply.

August 7, 2026
Unprompted review
Rated 3 out of 5 stars

Made in China

Didn’t know they would be made in and coming from China and take so long to arrive which was a shame as they were s birthday present so we missed the birthday by a week but they are lovely

July 17, 2026
Unprompted review
Rated 2 out of 5 stars

It’s much smaller than I was expecting

It’s much smaller than I was expecting. The photo makes it look like 32oz but I went back and looked and it’s only 20oz. Your photos should more accurately show the size of your products. It took 9 days to ship the order? Also, I found the exact same items on other sites for half the price.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Well crafted

These mugs are gorgeous and, for some reason, my coffee just tastes better when drinking from it. I have many different mugs but always reach for these.

June 30, 2026
Unprompted review
Rated 4 out of 5 stars

The cups are beautiful

The cups are beautiful. I did write and ask if they could adapt the cups somehow as they are too hot to hold when you have a coffee in them. So you need to wait for it to cool before you can drink them. I haven’t heard back from them.

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

Ordering procedure online was simple…

Ordering procedure online was simple and straight forward The product was enjoyed and has been received with thanks as the ceramic travel mug was a birthday gift

Only feedback that need looking at i would suggest a fragile sticker on the box as once it leaves the warehouse the delivery drivers appear not to of given the box any care as it was battered and crushed maybe the company could have words with delivery service

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Absolutely made up with these, and everything to do with the company was amazing from ordering to delivery. Will definitely be dealing with them again.

July 14, 2026
Unprompted review

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