Snaw Reviews 

361
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning aesthetics, unique designs, and overall excellent quality of the coffee mugs and cups. People note that the items feel wonderful to hold, keep beverages at the ideal temperature, and bring a touch of warmth and charm to their daily routines. However, some people mentioned that delivery services took much longer than expected, causing orders to arrive late for special occasions. Consumers also noted that the products appeared significantly smaller in person than depicted in the website photographs and were surprisingly shipped from overseas. A few buyers also experienced occasional issues with damaged items or fragile handles coming loose.

What people talk about most

Product

Consumers find products to be of excellent quality, highlighting that the mugs and jars look great, feature... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are well-crafted, beautiful, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers expressed appreciation for fast... See more

Order

Customers consistently note ambiguous experiences with order processes, as some reviewers express delight... See more

User experience

Users describe positive interactions with user experience, noting that the mugs are functional, lovely to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the travel cup, many compliments from work colleagues. Also the coasters are fantastic and will be ordering more, really good for indoor plant pots. My only critisim is from the silicone cup top,... See more

Rated 4 out of 5 stars

The products are great, brilliant quality and although on line my coffee cups and saucers looked expensive, they are not for the quality you get. My only feedback would be the speed of delivery,... See more

Rated 3 out of 5 stars

The packaging was just awful. It is amazing that the product survived. Treatment of delivery wa appalling . The product was delivered without any instructions on the best way use it. there was no... See more

Rated 5 out of 5 stars

Our experience with Snaw was excellent. The mugs themselves are beautiful - they don't keep coffee hot, as we thought they might, but they keep cold beverages very cold, which is great. When they're... See more



Contact info

3.9

Great

TrustScore 4 out of 5

361 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(361)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SNAW ORDER 2223373

I ordered 4 Vintage Industrial Coffee Cups--2 in Stone & 2 in Contrast Stone. I received only 3--2 in Stone and 1 in Contrast Stone. I received no notice that my order would not be filled, and I would have changed it if I had been advised because 3 is an odd and unwanted number. Adding insult was also the injury that there is a slight chip in the Contrast Stone Cup sent. Overall, an obviously disappointing experience.
Best, rts

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

The cups are beautiful

The cups are beautiful. I am a big coffee drinker and was hoping they were 2 oz. larger. I really do love the outside texture and they are perfect!

June 16, 2026
Unprompted review
Rated 4 out of 5 stars

The finishes are incredible

The finishes are incredible, subtly beautiful. One downside for me... I thought they'd be a little bigger. The marketing photos made them seem like large coffee mugs. They're not. They're just standard size mugs. Not a huge issue.

June 22, 2026
Unprompted review
Rated 2 out of 5 stars

I have place a total of 3 orders…

I have place a total of 3 orders through this company. The last two arrived fine. The first order took so long I moved and it was never received as the post office said that Snaw did not authorize forwarding. Love the product but disappointed that I lost my first order due to months of delay with no updates.

June 29, 2026
Unprompted review
Rated 4 out of 5 stars

timely delivery

Delivered in a decent amount of time. They look as good as advertised. Enjoying my morning coffee with these mugs each and every morning

June 19, 2026
Unprompted review
Rated 3 out of 5 stars

Cups are gorgeous but add shows them as…

Cups are gorgeous but add shows them as much bigger than they actually are. Granted it says in the description the oz they hold, BUT, I do believe the adds on social media make the cups look at least twice the size they actually are. Which to me is a bait and switch. Not cool.

May 26, 2026
Unprompted review
Rated 4 out of 5 stars

Mostly positive

Delivery was reasonably quick and the quality of the mugs is nice. I really had the impression from the photos and description that they would be bigger than they are. I'd have liked them even more if they held a couple oz more. But I'm good with them. Enjoying them...

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

You have got to be clueless

You have got to be clueless. I never received this order. Shopify said it was delivered to a wrong address. Snaw customer service disagrees. It did not arrive at my house. They are getting proof of delivery from the carrier. They won’t because that doesn’t exist. As of right now I have no mugs, birthday gift, and no refund.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Impressive

These coffee mugs are beautiful and expensive looking. The size and texture are impressive. I threw away most of my old mugs after they arrived.

June 6, 2026
Unprompted review

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