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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially highlighting the comfort and high quality of mattresses, toppers, and pillows. Many people appreciate that the products are organic, chemical-free, and contribute to better sleep. The items are often described as supportive and durable, with some reviewers noting their longevity. However, some customers were dissatisfied with the delivery service, experiencing delays, lack of communication regarding order status, and issues with the delivery personnel. A few other people also felt that some products, like certain pillows or bedding, did not meet their expectations regarding comfort, sizing, or craftsmanship, with issues such as unsealed packaging, rough fabric, or buttons falling off.

What people talk about most

Product

Users describe positive interactions with product. Many customers are pleased with the comfort and quality of... See more

Quality

Customers had positive experiences with quality, often praising the comfort and non-toxic nature of products... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers praise fast and efficient delivery,... See more

Order

Reviewers mention ambiguous feedback about order. Some customers express satisfaction with their orders,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a mattress topper to soften my hard futon. It didn't do the job in that regard. :( This topper meant to offer support not the softness so I had to buy another thicker soft foam topper and place... See more

Rated 5 out of 5 stars

Apart from the delay in the delivery which was more to do with the courier, everything was perfect and the mattess is extremely comfortable- great value for money.

Rated 5 out of 5 stars

Absolutely love Snoozel Green! I couldn’t be happier with my experience purchasing from Snoozel Green. The mattress, pillow, and mattress protectors are all fabulous – incredibly comfortable and... See more

Rated 5 out of 5 stars

The mattress we purchased from you is the best we have ever owned. It is amazingly comfortable. Not too hard, not too soft, just right. Thank you so much for making such beautiful sleep products. *... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Working directly with our manufacturers to produce natural, chemical free, non-toxic products for your bedroom. We want everyone to be able to sleep naturally.


Contact info

4.1

Great

TrustScore 4 out of 5

299 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Highly recommended for Organic, Healthy, Natural & Chemical Free sleep!

I was so pleased to discover Snoozel Green. I was looking for a natural, eco-conscious and 'healthy' mattress following our bedroom renovation, that was still affordable. My husband has asthma so a hypoallergenic and made of natural over synthetic materials was so important. Ordering and delivery was seamless and, its great to sleep on! Personally and as an Interior Designer, I would happily recommend Snoozel Green!

February 11, 2024
Rated 5 out of 5 stars

I was hesitant because of the price

I was hesitant because of the price. But I really liked the materials used in making of this mattress and decided to try it out. We had it for a week now and we like it. Very comfortable. It also came very well packed and protected.
I would recommend this product.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

I bought the mattress topper and it’s…

I bought the mattress topper and it’s so comfortable and amazing value considering all the green credentials. I had to wait awhile which I didn’t mind and had gathered from some reviews. But something to bear in mind when ordering. I would recommend this product and hopefully will be trying their mattress at some point as I have a very overdue one that needs replacing.

February 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer service

I ordered the Rejuvenated Organic Topper. It arrived swiftly and the delivery was very smooth. The quality of the topper is very good. It doesn't release any chemical smell and is manufactured to a high standard. Sadly I had to return it as I found the topper a bit too firm. The return was equally smooth and I received my refund without any trouble.

January 21, 2024
Unprompted review
Rated 4 out of 5 stars

Firm but comfy with a wool topper

Wanted a chemical free comfy mattress. Did a lot of research. Mattress arrived quickly and we managed to get it up 2 flights of stairs with our Siamese riding on the top. Luckily my husband is strong. We decided not to pay for in room delivery but if on your own, you would need to.
Unwrapped it and it was all great. No chemical smell. First night was just so firm that I thought I would have to send it back. However we put a “Devon Duvets” wool topper on it which made a big difference, giving it something to compress into on shoulders and hips. Since then it has gradually become much more comfy and quite frankly I am surprised after the first nought. I loved our memory foam mattress which was going to be difficult to rival, so I’m pleased that this one is comfortable and the firm base does support really well. I just feel it needs a topper that adds some softness to what is a great supportive mattress. I admit I do not like getting up, so it must be good. Just give it a bit of time. We are over the 30 nights now so unless anything changes before night 100 we are keeping it. It’s good value compared to other chemical free options of which there aren’t many on UK at the moment. Which gives it a strong review and tested its robustness so it should last. They mention that you might feel eachother moving but I’m half my husband’s weight and we don’t find movement when we turn an issue (except on the first night when I couldn’t stop tossing and turning). Overall we would recommend it for a great chemical free, natural option.

December 13, 2023
Rated 5 out of 5 stars

Great product

Bought the cotbed mattress and protector for our baby and are really happy with it. She is sleeping well on it and we like how it has firm and soft sides so that it can be flipped over as she grows. Reassuringly there was no smell of chemicals when we unboxed it so we felt confident putting our little one to sleep. Only complaint was issues with the delivery resulting in delays but this was not the fault of Snoozel Green.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Importantly, all natural

Had to wait three weeks for mattress topper, but was kept well informed throughout. Delivery was easy and well managed. Mattress is very comfortable. I am now saving up for a full mattress and a contour pillow. Use of natural and organic materials is highly important to me, and should be for everyone. Thank you Snoozle Green.

November 28, 2023
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Rated 5 out of 5 stars

I love my new mattress and pillows

I love my new mattress, protector sheet and pillows! I've tried them out for a few weeks now and I can say they are the best I have ever owned. Very firm and gives me good support. I suffer from a lot of allergies and wanted to change to these materials to help with that also. I've found my breathing at night to be a lot better. One thing I would mention is the mattress is very heavy (compared to my old memory foam one) so it definitely needs two people to move it.

December 6, 2023
Rated 5 out of 5 stars

Absolutely love our organic mattress

Absolutely love our organic mattress! After sleeping on a very soft mattress this felt a bit firm at first but by the fourth night we adapted and had the best sleep ever, its nice to know were sleeping without breathing in any off gases and we're happy to find a very helpful company who sell a quality certified organic mattress at an affordable price.

November 26, 2023
Rated 5 out of 5 stars

Would recommend.

Prompt delivery and excellent mattress and mattress protector.
Comfortable from day one! 😊

Only problem for us was the amount of unwrapping that was left for us to do, also we had to get rid of it all afterwards 🙁

November 30, 2023
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Rated 5 out of 5 stars

Super king Mattress and Topper

We have found our purchase of a Super king Mattress along with a Topper, to be our best investment this year. From quality to price, it has been excellent. The description of the items bought, have been spot on and honest. Our Mattress and Topper are Super comfortable, giving us a sound, relaxing sleep.

November 26, 2023
Rated 5 out of 5 stars

Really comfortable pillow

The pillow is so comfortable, the zip cover to enable washing is excellent. The price was good, they were delivered quickly and I was updated on the progress of my order. I would recommend the pillow

November 15, 2023
Rated 5 out of 5 stars

Almost one week in with my new mattress…

Almost one week in with my new mattress and feeling the benefits. It was an instant hit! Love that a huge amount of care has gone into the making of this product but not at the mercy of its comfort. Oliver was very accommodating when I reached out about my order. Would highly recommend.

December 7, 2023
Unprompted review
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Rated 4 out of 5 stars

The mattress topper is great, the delivery experience very stressful

The mattress topper is of a fine quality and gives a good support to my lower back, since less pain experienced in that area. It needs airing prior to its use ( it was left for a few days out in the fresh air) with a persisting trace still present due to the natural materials, I would guess.
It would be given 5 stars if it hadn't been for a delivery experience.
The delivery was very stressful & unpleasant with very confusing and inefficient communication. The delivery company should offer more flexibility to the customers if they are running late and outside offered delivery window ( leaving with a trusted neighbour or a safe place options). They also need to improve their communication channels. It should not feel like a customer is a hostage of their inefficiency.

November 7, 2023

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