First time at SnowDome, long queue to check in, so crowded to get ready and on the slope there were lessons all of the way up so it was virtually impossible to go anywhere above walking speed. Snow fe... See more
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We loved our beginners level 1 and 2, great instructors giving us confidence and skill sets- fun and enjoyable. And kit was ready to use. Down side it was rather busy and alot of time waiting on the... See more
We had a fantastic intermediate lesson with James, his energy was fab and he made everything fun (despite having a tough crowd at times). My son absolutely loved him and we both got so much from the s... See more
Snowboarding lessons waste of money AVOID. Instructor expects you to know how to snowboard even though you've enrolled for a lesson which means to be taught. Showed no empathy or encouragement and was... See more
Company details
Information provided by various external sources
SnowDome, Tamworth, was the first real snow indoor skiing venue in the UK. Visit SnowDome today to be a part of the ultimate snow, ice and leisure experience. Book today!
Contact info
River Drive, B79 7ND, Tamworth, United Kingdom
- 03448 000011
- guestservices@snowdome.co.uk
- snowdome.co.uk
2.5
Poor
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
15 DAYS FOR A REFUND …
I paid over £100 for Santa’s wonderland and was informed as last time it was cancelled they refunded me within 3 days. THIS TIME they are saying refunds will be a minimum of 15 days as they are a small team. We don’t take 15 days to pay for the experience all it is is a click of a button anyone who has worked for customer service and refunds no this.
VERY DISAPPOINTED IN THE AUTOMATED MESSAGES I RECEIVED BACK AND THE LACK OF CARE TO RETAIN THESE CUSTOMERS AGAIN AFTER LOCK DOWN.
November 29, 2020
Unprompted review
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Great fun but the social distancing was…
Great fun but the social distancing was really poor in the changing area Yesterday - no one was managing this or face masks !
September 20, 2020
Unprompted review
Due to COVID-19 my skiing experience…
Due to COVID-19 my skiing experience was cancelled and Snowdome issued me a credit note, I asked for a refund today and was advised that it's non-refundable....also, didn't even get an apology!
July 20, 2020
Unprompted review
Reply from SnowDome
Hi Natalija, we're really sorry to hear this. This is not our policy at all, unfortunately you've been misinformed. If you could email guestservices@snowdome.co.uk with details of your booking we'll get this sorted for you.
Excellent customer service
Excellent customer service from Claire who quickly sorted me a problem out with the website and my voucher.
July 7, 2020
Unprompted review
Amazing venue with amazing facilities and team
Amazing venue with amazing facilities. The team are always so friendly and helpful.
You can learn to ski or snowboard in a day, go ice skating, tobogganing, visit the spectacular Santa’s Winter Wonderland and top of all off with a delicious Starbucks. All at the same place. Never fail to have a brilliant visit.
June 4, 2020
Unprompted review
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Andy P was a top instructor!
My girlfriend and I went for our first ever ski experience. We had a beginners group lesson with Andy P. It was great fun, we learnt a lot over the 2 hours and Andy made the experience more fun with some good banter. We'll definitely be coming back for another lesson.
March 15, 2020
Unprompted review
Pour costumer service and direction for…
Pour costumer service and direction for clients.I got a pass, no email, i was lucky that i had my bank account to confirm that i bough it. Disappointed...
February 16, 2020
Unprompted review
Great time at Santa's Winter Wonderland
Santa's Winter Wonderland was a great festive experience for me and my family. Both my parents and younger siblings had a good time - santa's stage show was a personal highlight of mine!
July 10, 2019
Unprompted review
Santa's Winter Wonderland - Fantastic!
I went to SnowDome's Santa's Winter Wonderland in December and will definitely be visiting again this year! Great value for money and real snow! Lots of happy faces
July 10, 2019
Unprompted review
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