Price / Delivery good - Quality not so much Not so sure about whether i actually got a new ski helmet - or it was a mfg defect - but the Uvex lid I got had a discontinuity on the side, also on clos... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy ordering experience and immediate order confirmation including a Tracking link. I ordered goggles at a very good price for a ski holiday in 6 weeks time. The goggles are as described and I'm ve... See more
Company replied
Delivery from Europe to UK took 13 days total from ordering. Got emails informing me of eta. Genuine Falke mens ski socks arrived as described and well packaged. Would use again, just allow a week lon... See more
Company replied
I found Snowinn good for snow sport items that might not be readily available here in the UK. Delivery will of course take a bit longer but all customs issues are automatically dealt with.
Company replied
Company details
Written by the company
Snowinn stocks a large and comprehensive range of top quality clothes, equipment and accessories for both skiers and snowboarders. The online shop can ship more than 75.000 references to over 180 countries around the world, bringing top brands at low prices to skiers and boarders everywhere. The Snowinn catalogue features many of the sport’s most recognisable brands, including Salomon, Burton, Atomic and Head, as well as many others. The Snowinn team is made up of skiers and snowboarders, which means they can bring their passion and expertise to the customer. The team shares expert advice with customers who need a little guidance, ensuring that each customer gets the perfect product. Snowinn stocks skis and snowboards, as well as boots, safety gear and specialist clothing – all in the latest styles and at the best possible prices. Snowinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy. Shipping & secure payment! Visit us today at www.snowinn.com
Contact info
C Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- snowinn.com
3.8
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Taken out money with no sign of our order!! Placed our order
Placed our order, have received no confirmation email and no record of our order, therefore no order number. However the money £338 has been deducted from our account. Messaged via their chat helpline but just receiving repeated requests for our order number despite confirming on numerous occasions we have not been provided with an order number at all! Beyond frustrating!!
Thank you for your response, as I have requested in my email to you, if you have no record of our order, could you now refund the amount of £338 which has been taken for this order?!
March 14, 2026
Unprompted review
Reply from Snowinn
Dear Jude,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that our customers' experiences are very important to us. Therefore, we have reviewed your case , there is no order registered in our systems with the given dates!
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
We apologize for the inconvenience.
Kind regards
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Don't buy if you are in the US and care…
Don't buy if you are in the US and care about timing or hidden costs! At the end of December, I purchased a ski jacket for a trip in the beginning of February. The cost shown was about $230 and the jacket would be delivered between Jan 9 and 15. Good price and delivery time frame was fine. My credit card showed $262 with the additional cost due to tariffs, which the cost was not show when I processed the payment. Annoying, so not as good a deal as I thought (info that the jacket was being shipping from Europe was well hidden on website). As January rolled by I had not received it and checked the website to see that the order wasn’t processed till January 15. Then I waited and despite constant inquiries, no one could tell me when I would get my jacket. By the beginning of February, I tried to cancel, but they said I needed to receive it, cancel and then return it. I went out and bought another jacket. When the SnowInn jacket finally arrived I processed the return and found it was going to cost $45 for the return, and it was through DHL (so had to try and find a drop off for that). I received my refund - $201! So I ended up paying about $100 for nothing except a lot of aggravation!
December 28, 2025
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company; please contact them as they handle this process.
That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)
We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.
In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
If the package doesn’t arrive the…
If the package doesn’t arrive the delivery claim process it’s very slow. I’ve made the claim a month ago and it is still not resolved
February 18, 2026
Unprompted review
Reply from Snowinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Poor customer service and late delivery
To put it simply, avoid this company if you expect decent communication and any kind of customer service when a problem occurs.
I ordered on a Friday, and delivery was promised Tuesday–Thursday the following week. The parcel was sent the following Monday; after this, there was no visible action in the parcel tracking for 10 days, and the item was delivered 13 days later.
Since I was leaving for the holidays and needed the gear, I tried to get a confirmation of the delivery. The interaction with the support function that followed was just ridiculous; they didn't listen, didn't answer my questions properly, and the responses contained a lot of auto-generated rubbish. Also, my request for compensation was met with the same level of service. The gear itself was as expected, even if I don’t need what I ordered anymore.
March 4, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Deceptive delivery estimate. Poor customer service.
I was looking for helmet comms so I can use them on a snowboarding trip with my kids. Found them on SnowInn at a good price, and on the product page, it said "in stock. Immediate shipping. Receive it between date#1 and date#2". I ordered it because it claimed that it will arrive in time. However, as soon as I received the order confirmation, the date changed and added an additional week to the delivery date immediately. This wasn't due to delays during transit. It was misleading and deceptive advertising on the website. When contacted about it to customer service, all I got was along the lines of "please wait for delivery", and "delays happen".
Order finally arrived after I fully returned from the trip this was intended for.
As requested by a reply from SnowInn, here's the order number: 67042724.
March 5, 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Your comments will be taken into account for continuous improvement.
Best regards,
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Horror to return...
Ordered in my currency and country but apparently they are sitting elsewhere, now I am supposed to send back abroad as well as cover the costs myself which are a third of the value of the returned item. That is not serious, will never use them again.
March 1, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Well packed, fast delivered, best price
Well packed and fast delivered to the Netherlands. They also had the best rate for my Head Ski and Snowboard Tracker.
February 27, 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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A massive delay of shipping
A massive delay of shipping, You told me that I will bring the boots on 3rd of March and finally I brought on 6th… I really need them on 4th…. So bad experience with you
March 6, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Ordered ski accessories arrived in…
Ordered ski accessories arrived in perfect condition and on time.
Would recommend SnowInn.
March 4, 2026
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I would rate zero stars if I could
I would rate zero stars if I could. DO NOT use this company.
Do not use this company they are thieves ! Bindings bought in Nov, never received, they've acknowledged and are aware that we didn't receive yet they refuse to give our money back. DO NOT ORDER from this company, many decent honest companies out their selling similar stuff, use them instead !!
November 25, 2025
Unprompted review
Reply from Snowinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Website said three days delivery and…
Website said three days delivery and they took two weeks resulting in me having to hire boots as mine did not turn up in time.
March 5, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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Fast delivery
Fast delivery! But the initial indication of delivery was incorrect. Feedback is to manage expectations better
March 2, 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Delivery fiasco
Have bought loads of ski and bike kit from Snow Inn/Trade Inn over the years and found them reliable, but no more. In Feb 26 ordered a new transceiver and batch of ski service tools due to arrive with me in the UK 10 days before my trip. The transceiver arrived 10 MINUTES before I left for the airport and the service kit not at all, so I cancelled the order with it not having left their Girona warehouse. No updates or apology for non delivery, just an arrogant reply saying delivery dates were not promised. But these were not DELIVERY delays, they were SHIPPING delays, the kit not even boxed and dispatched for days after it should have arrived with me in the UK with delivery dates that were pure fiction. That was a failure of Trade Inn and nobody else. Customer service promised to look into what had gone wrong but I heard nothing more. Why would I buy from them again?
(You ask for order numbers... 66363606, that arrived a week late but JUST in time for my trip, and 66376772, which was cancelled because it stood no chance of delivery in time. Delivery delays not a factor. 10 days after placing the order it was not even shipped.)
Update... so order numbers were provided for the company to "investigate" what went wrong. Again, I heard nothing more so my boycott of Trade Inn, Snowinn, Trekkinn, Bikeinn, etc, continues. Customer service is plainly no longer a priority for them.
February 11, 2026
Unprompted review
Reply from Snowinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Fraud
Completely unreliable delivery dates! They delayed my order by 10 working days without being clear about it. They delayed my delivery time was changing all the time by providing misleading information.
There is NO customer service; AI responds to all questions and there is no way to submit a claim or official complaint. They make me pay for returns that were due to their faults (according to consumer rights) as the items were delivered when they were not needed anymore (despite me writing to explain that the delivery is not needed as hugely delayed). THEY ARE A FRAUD! Stay away!
February 16, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Late Delivery and Poor Customer Service
Ordered gloves with a confirmed delivery window of 24–26 February because I needed them for travel. They arrived on 28 February, making them useless for the purpose I bought them for. Customer service ignored the issue and sent automated responses instead of addressing the late delivery. They also expect customers to pay expensive international return postage to Spain even when the delay is their fault. Poor service and very frustrating to deal with. Would not recommend.
March 4, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
If you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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Scam company
Scam company, do not use. Listing incorrect information then charged you 5x the shipping fee to courier it back at your own cost. Do not trust.
If they do this to you, dispute through your card and get refunded.
February 9, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Their price is ok. Eveyrting else is rubbish
Their price is ok. But everything else is rubbish. When I ordered, the website said delivery would happen in 2 days. My ski boots arrived 1.5 weeks later. The refund process takes 3-4 weeks(still waiting for my refund). And you have to pay for the return. I will call my credit card company and claim back all my expenses. How hard is it to give a precise delivery time, really?
January 12, 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
2 deliveries in 2 weeks - SHOCKING
2 deliveries in 2 weeks - NEITHER made it to my house. When asked where they were I was told to go to the post office and lodge a complaint. I have asked for refund, told no. I have NO products and NO explanation
March 1, 2026
Unprompted review
Reply from Snowinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
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