Snuggledown Reviews 

207
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the quality of the products, often describing them as comfortable, well-made, and luxurious. Many people also appreciate the reasonable pricing, finding good value for their purchases. The ordering process is frequently noted as easy and straightforward, contributing to a positive initial experience. However, some customers also noted inconsistencies with delivery services, experiencing delays or slow responses to issues. There were also instances of poor delivery handling, such as items left unattended or sent to incorrect addresses, and packaging arriving damaged. A few other people also felt that certain products did not meet their expectations based on the description, citing issues with filling or comfort.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value, with many praising items like duvets and... See more

Quality

Users describe positive interactions with quality, frequently highlighting the excellent quality of duvets,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the quick and efficient... See more

Order

Reviewers mention ambiguous feedback about order, with many customers finding the ordering process easy and... See more

Price

Customers consistently note positive experiences with price, often highlighting good sale prices and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more

Company replied

Rated 4 out of 5 stars

I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more

Rated 5 out of 5 stars

Great quality electric under blanket at a reasonable price. 4 zone control gives flexibility to adjust each area heat and time. Elements are contained within a mattress topper so you don’t feel it lik... See more

Rated 5 out of 5 stars

Easy to order, speedy delivery, sound packaging, and EXCELLENT pillow. Plump and soft and exactly what we wanted. I may buy another, even though we don’t need one yet. (Btw Snuggledown, I didn’t fin... See more




Contact info

4.1

Great

TrustScore 4 out of 5

207 reviews

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4.1

All reviews

(207)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect mattress toppers and quilt. Thank you snuggledown.

I have now ordered twice from snuggle down. A mattress topper which is so good I ordered another and a 13.5 tog quilt. The toppers are so comfortable and hold the shape and thickness. They are washable too, although I took mine to the cleaners for ease. and the quilt is very full, soft, gorgeous covering and lovely and warm. I highly recommend.

October 28, 2025
Rated 1 out of 5 stars

ARRIVED IN DAMAGED STORAGE BAG

ARRIVED IN DAMAGED STORAGE BAG - CONTACTED SNUGGLEDOWN, DISAPPOINTING - STILL WAITING FOR A RESPONSE FROM SNUGGLEDOWN.

Just to add I did eventually get a reply and the item was returned for a refund. Thank you.

October 27, 2025
Snuggledown logo

Reply from Snuggledown

Hi

I sincerely apologize for the delay in getting back to you. Due to a higher-than-usual volume of inquiries during our peak season, our response times have been longer
than usual and we are also closed over a weekend. We have responded by email to you. Kind regards Snuggledown Team

Rated 5 out of 5 stars

Snuggledown electric blanket

The package came on time and packed well.
My daughter asked me to buy an electric blanket as a Christmas present for her, so cannot comment. I read all the reviews and they were all positive so hope it proves them right.

October 12, 2025
Rated 5 out of 5 stars

Soft but supportive pillows

I have bought Snuggledown pillows in the past and been happy. I have tried various others in between but without comfort success. I therefore came back to Snuggledown and now have a high but medium depth anti-allergy pillow that gives me the ideal sleeping position with no neck or backache in the morning. Can highly recommend.

October 24, 2025
Rated 1 out of 5 stars

Express delivery is a scam

Have ordered an item with express delivery and paid extra for this. They advertise 1-2 days delivery timeframe. At 830 pm the day after the item is still not with the parcel service, so it most likely won’t arrive within the 2 days as advertised. Also no reaction from customer service.

October 21, 2025
Unprompted review
Snuggledown logo

Reply from Snuggledown

We regret that the express delivery didn't meet the promised timeframe, we can see that you have been contact by our customer service team who are now working to resolve your delivery delay. We appreciate your feedback and will investigate the matter to improve our service.

Rated 5 out of 5 stars

Very happy with my pillows

Swift Service. Great Product. Initially felt that medium goose down pillows were too soft. But they weren't, they were just different to what I was used too. Now very comfy and very happy with my pillows.

October 16, 2025
Rated 1 out of 5 stars

Not happy about this!

Item ordered on 10 October; delivery stated as 3-5 working days. Not heard anything and the delivery company have said they're yet to receive the item from the seller. Have contacted the seller but not heard anything.

October 11, 2025
Snuggledown logo

Reply from Snuggledown

We apologise that your order, has not arrived within the expected timeframe. Please contact our customer service team on 01924 792666 so we can assist you urgently with this matter.

Rated 4 out of 5 stars

Great mattress topper

Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issues going over deep mattress.

July 4, 2025
Rated 5 out of 5 stars

I ordered for the first time and found…

I ordered for the first time and found the process so easy. I was happily surprised to learn the speed of the delivery, about 2 days.
I would very much recommend the snuggledown company for speed of delivery, ease of use of the website and finerly the prompt response to a message I sent.

September 27, 2025
Rated 4 out of 5 stars

Price query

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago .
Could you please clarify your purchasing conditions .
Kind regards
Robert Copland

October 7, 2025
Snuggledown logo

Reply from Snuggledown

We appreciate your feedback on the blanket. We're sorry you didn't receive the discount you expected from your previous purchase. We will gladly clarify the purchasing conditions for you. Please contact our customer support team for assistance.

Rated 1 out of 5 stars

No filling, no support.

No where near enough filling for the price this is a swiz.. Too flat, far too soft. Not for side sleepers. No support - completely useless. Advertised as firm - I should have gone to Trading Standards.

September 17, 2025
Snuggledown logo

Reply from Snuggledown

Hi,

We’re sorry to hear that the product didn’t meet your expectations. We understand how disappointing that can be and appreciate you getting in touch with us directly. We’re glad we were able to arrange a collection and refund for you, and your feedback has been shared with our product team for review.

Kind regards,
Snuggledown Customer Care

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