The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more
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Review summary
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I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more
Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issue... See more
Easy to order, speedy delivery, sound packaging, and EXCELLENT pillow. Plump and soft and exactly what we wanted. I may buy another, even though we don’t need one yet. (Btw Snuggledown, I didn’t fin... See more
4.1
Great
208 reviews
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No filling, no support.
No where near enough filling for the price this is a swiz.. Too flat, far too soft. Not for side sleepers. No support - completely useless. Advertised as firm - I should have gone to Trading Standards.
September 17, 2025
Reply from Snuggledown
Hi,
We’re sorry to hear that the product didn’t meet your expectations. We understand how disappointing that can be and appreciate you getting in touch with us directly. We’re glad we were able to arrange a collection and refund for you, and your feedback has been shared with our product team for review.
Kind regards,
Snuggledown Customer Care
Lovely electric blanket
Lovely electric blanket, love the fact that the top can be zipped off to wash. Gives off good heat, happy so far
September 29, 2025
Reply from Snuggledown
We're happy to hear you're enjoying the electric blanket and its washable top! It's great to know it provides good heat and that you're satisfied with your purchase. Thanks for your feedback.
Beware: No Support for Lost Parcels from Snuggledown or Yodel
John Cotton Group, along with their chosen delivery partner Yodel, appears to place the responsibility for locating missing parcels on the customer. The proof of delivery provided is vague and lacks specificity; no delivery note is left to indicate with whom the parcel was entrusted or where it was left. In my case, had it not been for the honesty and initiative of the individual who received my parcel in error and took steps to return it to me, I would have suffered a loss of goods and approximately £90. As a result of this experience, I will no longer purchase products from Snuggledown, and I will actively avoid any business that uses Yodel as its delivery provider.
September 22, 2025
Reply from Snuggledown
Hi Sílvia,
We’re very sorry for the difficulties you experienced with your delivery and completely understand your frustration. We’re glad to hear the parcel was received.
Please be assured that throughout this process we were actively communicating with you and doing our best to help locate the delivery while waiting for Yodel’s investigation. We’ve also passed full details of your case to Yodel so they can review what went wrong and prevent this from happening again.
Kind regards,
Snuggledown Customer Care
Incredibly cozy!
This duck feather duvet is soft, warm, and breathable — the perfect balance of comfort without feeling heavy. Great quality, evenly filled, and it feels like hotel luxury at home. Highly recommend!
September 17, 2025
Reply from Snuggledown
We're happy to hear that you find our duck feather duvet soft, warm, and breathable. It's great to know you appreciate the quality and even fill, bringing hotel luxury to your home. Thank you for your recommendation!
Reply from Snuggledown
We're happy to hear that you love it and had such a great, excellent experience. Thank you for your positive feedback; we appreciate it!
Warranty? Good luck having any response
Bought a pillow from Amazon and it has absolutely fallen apart within 18 months, Feathers constantly pouring out until it is utterly unusable.
Due to the high price, the pillow had a 2 year warranty! However, good luck having any response from Snuggledown as they do not even send an email to confirm your claim, let alone honour it. If they fail then it will be another court claim.
October 1, 2025
Unprompted review
Reply from Snuggledown
Hi Tim, I sincerely apologize for the delay in getting back to you. Due to a higher-than-usual volume of inquiries during our peak season, our response times have been longer than usual. Thank you for your patience.
I have emailed you to get order details. Kind regards Snuggledown Team.
Easy ordering and quick delivery
Easy ordering and quick delivery. Good quality pillow at a reasonable price.
September 18, 2025
Reply from Snuggledown
We're happy to hear that you found ordering easy and delivery quick! We appreciate your feedback on the pillow's quality and price. Thanks!
Excellent service and easy to order.
Excellent service and easy to order.
Fast and efficient delivery.
Really pleased with the duvet.
September 16, 2025
Reply from Snuggledown
We're happy to hear that you found our service excellent and the ordering process easy. It's great to know that you are pleased with the duvet and our fast, efficient delivery. Thanks for your positive feedback!
High quality electric blanket
I bought the Snuggledown Intelligent Warmth double bed electric blanket. It is nothing like the cheaper market options - this one is padded so you don’t feel the heating wires. It covers the entire bed, although the warmth extends from the bottom of the pillow to the feet (it wouldn’t be safe for the area under the pillow to be hot due to risk of overheating).
It feels very safe to use Of course, I use it the safest way possible - I make sure everyday that it’s lying flat on the bed, I pre-heat the bed and switch everything off from the wall plugs before getting in bed. It does have a timer but I feel safer plugging it off of electricity before lying in bed.
Delivery also went smoothly. I paid for quick delivery, so in 48 hours I was receiving the blanket.
I am very happy with the purchase so far.
September 15, 2025
Reply from Snuggledown
We're happy to hear that you are very satisfied with your electric blanket! It's great to know the padding provides comfort and you feel safe using it. We appreciate your feedback regarding the delivery. Thank you!
Very quick delivery
Very quick delivery. Responded very quickly to a problem with the quilt, which was put right in no time at all by me.
September 15, 2025
Reply from Snuggledown
We appreciate your feedback and are glad the delivery was quick. We are also happy to hear that you were able to resolve the quilt issue quickly. Thank you!
Great fluffy feather down pillows /…
Great fluffy feather down pillows / delivered promptly. Will buy more in future
September 13, 2025
Reply from Snuggledown
We're happy to hear that you find our feather down pillows great and fluffy! We appreciate your feedback and are glad they were delivered promptly. Thanks for your future business!
Reply from Snuggledown
We appreciate you taking the time to share your positive experience with our customer service. We are so glad to hear it!
great topper
this topper has made a difference to my too firm mattress make it much more snuggly
September 9, 2025
Reply from Snuggledown
We're happy to hear that our topper improved your sleep experience by adding comfort to your mattress. Thank you for sharing your positive feedback with us!
The most uncomfortable electric blanket
In our opinion the product did not meet our expectations based on the description. This was the most uncomfortable electric blanket we have ever slept on! It went straight in the dustbin the next morning. The wires were uncomfortable and could be felt through the ‘comfort’ layer. The mattress protector also felt stiff and unyielding. We were very disappointed with the product.
September 7, 2025
Reply from Snuggledown
Hi Frances, We’re sorry to hear the electric blanket didn’t meet your expectations and that you found it uncomfortable. Customer feedback is really important to us, and we’ll pass your comments on to our product team for review. If you’d like to discuss this further, please reach out to our customer care team so we can assist you directly. Kind regards Snuggledown Team
Reply from Snuggledown
We're happy to hear that you find our duvet comfy, warm, lightweight, and fluffy! Thank you for sharing your positive experience with our product.
Excellent topper
Excellent topper. We are sleeping so much better now, should have done it ages ago!
September 1, 2025
Reply from Snuggledown
We're happy to hear that our topper has improved your sleep quality! It's great to know you're sleeping better, and we appreciate your positive feedback.
Very good customer service
Very good customer service - I ordered the wrong size duvet, which was speedily resolved and the replacement was promptly despatched and delivered. Much appreciated and many thanks.
August 5, 2025
Reply from Snuggledown
We're happy to hear that our customer service was able to resolve the incorrect duvet size order quickly. We appreciate your positive feedback and are glad the replacement was promptly dispatched and delivered to you. Thank you!
Reply from Snuggledown
We're glad you find our product lovely and are pleased with our fast delivery service. Thank you for your positive feedback; we appreciate it.
No more comments
August 6, 2025
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