Snus24 Reviews 1,114

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the fast delivery service, often noting that orders arrive quicker than expected, even for international shipments. People are also very satisfied with the wide selection of products available and the competitive pricing, finding excellent value for their money. The ordering process is described as easy and straightforward, and the customer service is frequently highlighted as exceptional. However, some customers experienced issues with delayed deliveries, with packages sometimes remaining in transit for extended periods without updates. A few people also reported difficulties with customer support responsiveness and problems with orders not being shipped or items missing from their packages. Additionally, some consumers mentioned unexpected customs charges and delivery fees, which increased the overall cost.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast and quick... See more

Order

Reviewers highlight positive aspects of order. Customers praise the ease of ordering and the fast shipping,... See more

Product

Customers had positive experiences with product. Reviewers praise the delicious snus, wide range of choices,... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and low prices for a wide... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering from Snus24 for a couple years now and my experience has been excellent. There's a huge range of products and low prices. The only issue I have is receiving no response when I a... See more

Rated 5 out of 5 stars

I found Snus24.com to be an easy and straightforward website to use. The layout is clean, and it’s simple to browse and pick the products I want. Pricing is competitive, and they offer a solid selecti... See more

Rated 5 out of 5 stars

Snus24 deserve 6 stars! My ordering process through to receiving my order in Australia in record time has nothing but exceptional. Their support team responded promptly, were friendly and shipped my o... See more

Rated 5 out of 5 stars

Perfect, fast service. If you’re in the UK, it’s best to order no more than six tins at a time. Larger quantities can attract attention at customs, and because snus is often misunderstood, duty... See more


Company details

  1. Tobacco Shop

Written by the company

Snus24 are selling high quality snus online worldwide since 2013.

Snus24

Written by the company

Snus24 works with high quality products and speedy shipments. We focus on satisfying our customers by providing the best service. Our customers are our first priority. We take full responsibility for our products. Our vision is first and foremost to deliberately work with sustainability, also engage hand in hand with a long term profit. We aim for our customers and other parties to feel safe and confident with us and the business we conduct.

Fresh products guaranteed.

Fresh snus, we guarantee it!

We always guarantee fresh products with high quality.

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Straightforward

Straightforward. No confusion in shipping or pricing. Product is as described, shipped quickly, and easily tracked. Will be a repeat customer.

April 8, 2025
Rated 1 out of 5 stars

Beware...FDA will detain and destroy shipments to the USA

Beware; Shipments to the USA will be detained by the FDA and destroyed. Here is what I wrote to Snus24 and included is the letter I received from US FDA. Snus24 just said they had done nothing wrong...clearly the mistake is theirs.

Invoice #000050092 for Order #000061095. Detained in the USA and will not be released.

I received an email from one of your employees that you had done nothing wrong when my shipment has been detained and will be destroyed by UPS/ US FDA. Well, I want to argue that something you did or not do was wrong as this is the letter I received from the US FDA when requesting that my shipment to be released. The product lacks proper labeling as you can see in the letter and therefore got stopped. THAT is clearly a fault of yours. I do request that you credit me back the cost of the product and that you do it on the CC I used when purchasing it.

Good morning Mr. Gebhardt

It appears that the product and manufacturer is on Import Alert 98-08: Regulated Tobacco Products Lacking Labeling Requirements Specified in Section 903(a)(2) of the FD&C Act. Non-Tobacco Nicotine (NTN). NTN products can only be legally marketed in the United States if it received premarket authorization from FDA. Without marketing authorization from FDA, a product is in violation of the FD&C Act and is subject to FDA enforcement.

Would you like an early refusal prior to the end of the hearing period 4/22/2025? This will give you the option to return the shipment to the exporter or have the shipment destroyed.

A refusal is FDA’s final decision that a detained shipment is in violation of FDA laws and regulations.

UPS will either export or destroy the shipment. Please contact UPS to discuss those options of exportation or destruction. A refused shipment must either be destroyed or exported under the supervision of Customs and Border Protection (CBP) and FDA within 90 days of the date of the Notice of FDA Action (Refusal Notice).

Detention and Hearing Process

For more information on the FDA Detention and Hearing process including what to do after your product is detained please see the FDA webpages: Actions and Enforcement, Detention and Hearing, and Refusals.

You can monitor your shipment in real time status, submit documents, and get Notices of FDA Action via ITACS at

V/r,

Sheena James

LCDR, U.S. Public Health Service
Compliance Officer

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good Experience

Good prices, fast shipping when it’s in their control (once it’s in customs it varies on how long it takes). Packaged well. Overall I’d definitely recommend.

April 1, 2025
Rated 5 out of 5 stars

Fast shipping and great prices

My order was assembled and ready for UPS pickup within 8 hours of placing it. All products arrived with reasonable best by dates. The prices are lower than most other shops and they have a pretty wide selection. I will certainly be using Snus24 again in the future. My only very minor gripe is that the website had issues with updating my cart as I was adding products.

March 26, 2025
Rated 5 out of 5 stars

Happy with my Snus24 order.

Snus24 filled and shipped the order promptly. There was a weather related delay here in the U.S. slowing UPS delivery but this is by no means Snus24’s fault.
Very happy with my experience with Snus24 and will be ordering again soon.

March 28, 2025

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