Snus24 Reviews 1,114

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the fast delivery service, often noting that orders arrive quicker than expected, even for international shipments. People are also very satisfied with the wide selection of products available and the competitive pricing, finding excellent value for their money. The ordering process is described as easy and straightforward, and the customer service is frequently highlighted as exceptional. However, some customers experienced issues with delayed deliveries, with packages sometimes remaining in transit for extended periods without updates. A few people also reported difficulties with customer support responsiveness and problems with orders not being shipped or items missing from their packages. Additionally, some consumers mentioned unexpected customs charges and delivery fees, which increased the overall cost.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast and quick... See more

Order

Reviewers highlight positive aspects of order. Customers praise the ease of ordering and the fast shipping,... See more

Product

Customers had positive experiences with product. Reviewers praise the delicious snus, wide range of choices,... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and low prices for a wide... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering from Snus24 for a couple years now and my experience has been excellent. There's a huge range of products and low prices. The only issue I have is receiving no response when I a... See more

Rated 5 out of 5 stars

I found Snus24.com to be an easy and straightforward website to use. The layout is clean, and it’s simple to browse and pick the products I want. Pricing is competitive, and they offer a solid selecti... See more

Rated 5 out of 5 stars

Snus24 deserve 6 stars! My ordering process through to receiving my order in Australia in record time has nothing but exceptional. Their support team responded promptly, were friendly and shipped my o... See more

Rated 5 out of 5 stars

Perfect, fast service. If you’re in the UK, it’s best to order no more than six tins at a time. Larger quantities can attract attention at customs, and because snus is often misunderstood, duty... See more


Company details

  1. Tobacco Shop

Written by the company

Snus24 are selling high quality snus online worldwide since 2013.

Snus24

Written by the company

Snus24 works with high quality products and speedy shipments. We focus on satisfying our customers by providing the best service. Our customers are our first priority. We take full responsibility for our products. Our vision is first and foremost to deliberately work with sustainability, also engage hand in hand with a long term profit. We aim for our customers and other parties to feel safe and confident with us and the business we conduct.

Fresh products guaranteed.

Fresh snus, we guarantee it!

We always guarantee fresh products with high quality.

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
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Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

The order is not being sent, the support is silent

I placed an order on July 4, but it hasn't been delivered yet. The support team hasn't responded for about a week, and they didn't even include the 20 cans of Siberia red that I ordered half a year ago. However, I decided to continue using it, but I've encountered another issue...

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Don`t recommend!

It was not possible to deliver the snus to my country and I asked them for a refund. Since then, they have been totally ignoring me and my requests. I highly do not recommend them. Total disregard for my requests on their part.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Best snus exporter in the world

Easily the best snus exporter in the world and they are well clear of the competition, both in terms of price and service.

Knowing how messy it can get at UK customs, I ask the seller to write "TPD18070" on the parcel label and both orders I've placed this year have arrived within a few days, without any hiccups whatsoever.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Great customer service. I’ve used them before and other companies Snus24 has been the best customer service so far. I’ve reached out before with questions they responded within 24hrs.

June 25, 2025
Rated 1 out of 5 stars

Order has not arrived and there’s been…

Order has not arrived and there’s been no communication regarding it. (I’ve sent you the payment receipt)

June 26, 2025
Snus24 logo

Reply from Snus24

Hello, Your order has not been paid. Therefore we have not sent it.

Rated 1 out of 5 stars

Shipping needs a major overhaul!

Fed ex is typically great, but not for your product. This is the 2nd time now there is no heads up on the delivery. They come by and leave a note they stopped by with no info on future drop offs (the fedex app doesn’t do any better, says can’t make changes pls look at the slip the driver left which has been blank both times). Other companies I buy from use UPS and they give you a heads up + leave a note saying we’ll be back between this time. It’s just crazy to me the vast difference in service when you sell the same product (especially when fedex is known to be better at communicating, so this could be an international or internal company problem I don’t know). It makes it hard to use y’all again in the future when you ship the product late + no updates from carrier until they made an attempt to drop it off with no future info on further drop off opportunities…….

June 27, 2025
Rated 5 out of 5 stars

Amazing!

Good and quick responses!

Snus and shipping were excellent, will definitely ordering again.

April 22, 2025

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