They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more
Company replied
shipping fees are higher with this company but it’s worth it when my package arrives in two days instead of 10-30 days like other companies that claim items will arrive to USA in 3-5 days but never do... See more
Company replied
Always very easy to order from. Sometimes shipping can be a nightmare, but it's not their fault. Its good ol FedEx being slow or losing packages. But SnusMe always gets it handled when there's issues... See more
Company replied
Company details
About SnusMe.io
Written by the company
SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.
Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.
SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.
For support, order questions, or tracking help, contact us at support@snusme.io.
SnusMe.io is intended only for adults of legal nicotine age.
Contact info
Box 612, 53116, Lidkoping, Sweden
- info@snusme.io
- snusme.io
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ordering and shipping were perfect
ordering and shipping were perfect, the products itself though are average at best
June 16, 2026
Reply from SnusMe.io
Hi,
Thank you for your feedback. We are glad the ordering process and shipping went smoothly, and we also appreciate your honest comments on the products. Feedback like this helps us improve the range we offer and the experience overall. If you ever need any guidance, you are very welcome to reach out to us.
Kind regards,
SnusMe Team
Always fast and accurate service with…
Always fast and accurate service with my orders and it’s better product and options than anything you can get in the US.
June 18, 2026
Reply from SnusMe.io
Hi,
Thank you for the review. We are pleased to hear your orders have been arriving quickly and accurately, and that the selection stands out compared with what is available in the US. We appreciate your continued support.
Best regards,
SnusMe Team
They were amazing
They were amazing! Its our second order and we received both within 5 days!! on our first order, we had to reach out to customer service and they responded immediately and were very helpful and kind. I highly recommend this company.
June 17, 2026
Reply from SnusMe.io
Hi,
Thank you for your kind words. We are very pleased to hear that both of your orders arrived within 5 days and that our support team was able to help quickly when needed. We appreciate the recommendation and are glad your experience with us has been such a positive one.
Warm regards,
SnusMe Team
There was a problem with some of the…
There was a problem with some of the zyns i ordered, but it was on the manufacturing end. They sent my entire order out to me again for free with no questions asked. Although i did supply pictures as proof of the defective product.
June 6, 2026
Unprompted review
Reply from SnusMe.io
Hi,
Thank you for your review. We are sorry there was an issue with part of your order, but we are glad our team was able to sort it out quickly for you. We appreciate you taking the time to document the problem and share your experience.
All the best,
SnusMe Team
Reply from SnusMe.io
Hi,
Thank you for your continued support. We are glad to hear everything went smoothly again and that your experience was a good one.
Best regards,
SnusMe Team
My package only got stopped in customs…
My package only got stopped in customs for two days.very happy with my order.
June 17, 2026
Reply from SnusMe.io
Hi,
Thank you for the feedback. We are glad your order arrived and that the delay was only brief. It is good to hear you were happy with the overall experience.
Kind regards,
SnusMe Team
Very happy with product quality and service
Great selection. Have ordered twice now and I'm very happy with service and product quality.
June 16, 2026
Reply from SnusMe.io
Hi,
Thank you for your continued trust in us. We are glad to hear you have been happy with both the selection and the product quality across your orders.
Warm regards,
SnusMe Team
Reply from SnusMe.io
Hi,
Thank you for the feedback. We are pleased to hear the ordering process was straightforward and that everything arrived exactly as expected.
Kind regards,
SnusMe Team
Always a pleasure to deal with this…
Always a pleasure to deal with this company. Good selection for US customers. Fast shipping. Best prices.
Thanks Snusme.io
June 16, 2026
Reply from SnusMe.io
Hi,
Thank you for the kind words. We are glad to hear you have had a consistently smooth experience with us and that our selection, shipping, and pricing have worked well for you in the US.
Best regards,
SnusMe Team
They used to be a great website...
They used to be a great website to order from but unfortunately that has changed. I had an order of over $200 May 1st which got held up in customs and ultimately sent back or destroyed. Their website was completely down and they never responded to my emails. I've probably spend close to $3,000 with them over the years but they clearly do not care about their customers when they are knowingly and willingly sending product they know will not make it past US customs.
May 5, 2026
Unprompted review
Reply from SnusMe.io
Hi,
We are very sorry to hear about this experience, especially after your long history with us. We understand how frustrating it is to have an order delayed, then be left without clear communication when trying to reach us.
SnusMe recently migrated to snusme.io, and during that upgrade there was a temporary disruption affecting both the website and email systems. That does not change the frustration caused here, and we are sorry for the inconvenience. Please contact us at support@snusme.io so we can review this properly with you and help clarify what happened with your order.
Kind regards,
SnusMe Team
Customs Issue + No responses to 3 emails
I ordered from SnusMe on 5/7 when it was SnusMe.com and got a clear confirmation + tracking # on 5/8. And $ out of my account.
Days later, I checked tracking and it was then stuck in customs. I emailed and was assured everything possible was being done and it would arrive. A few days later I emailed back because still stuck in customs. No reply. Email a few days later - kickback email. Emailed the .io support email
with an order confirmation + tracking, no reply. Emailed again. No reply.
They seem to have good reviews on here, but I can say with certainty I am out $177.36.
May 7, 2026
Unprompted review
Reply from SnusMe.io
Hi,
We are sorry to hear about your experience and understand how frustrating this has been, especially after receiving confirmation and tracking but then not getting any further updates. Our support team has reached out to you, so please check your inbox and we will help you from there and make sure to make things right.
Kind regards,
SnusMe Team
Still the best in the business.
Still the best in the business.
Even after the slight downtime, unbeatable prices and very friendly customer support.
Thanks Snusme!
June 14, 2026
Unprompted review
Reply from SnusMe.io
Hi,
Thank you for the kind words and for sticking with us through the slight downtime. We really appreciate you highlighting both our prices and the support experience, and it is great to hear we are still your top choice.
Best regards,
SnusMe Team
if i could give 100 stars i would
if i could give 100 stars i would. this is the best company for shipping to the US and they deal with all the customs and imports for you and if there are any problems they take care of you i have ordered 15 packages so far some even being 9kg aka 18lb. so just order them use code snubie10 for an extra discount
June 3, 2026
Unprompted review
Reply from SnusMe.io
Hi,
Wow, 15 orders and counting, that's incredible loyalty. Thank you so much for the kind words and for trusting us with those big orders. Knowing that you feel taken care of when issues come up means a lot to us. We truly appreciate your support.
Best regards,
SnusMe Team
Still have not received my shipment
Still have not received my shipment, clearly they are not covering tariffs and/or proving to FedEx they are in compliance.
April 30, 2026
Unprompted review
Reply from SnusMe.io
Hi,
We're sorry to hear your order hasn't arrived yet. We understand how frustrating it is to be waiting without a resolution, and we want to help get this sorted. Please contact us at support@snusme.io so our team can look into what's happening with your shipment.
Best regards,
SnusMe Team
Please respond to emails re refunds and claim and amounts
Thank you for replying to the first note. Wrote another email as you requested. As you are not following up with the emails, sending a message here as the claims and refunds must be taken seriously, and we should be notified. It isn't a change.
Customer service is everything, or as important as the quality f the products and variety. Second email sent after sending many with no response. Unacceptable.
May 21, 2026
Unprompted review
Reply from SnusMe.io
Hi,
We're sorry to hear about the difficulty in getting a response. We understand how frustrating that must be, and we agree that follow-ups on claims should be handled promptly. We have responded to your latest email, so please check your inbox. If you have any trouble finding it, please also check your spam folder. We're committed to getting this resolved for you.
Kind regards,
SnusMe Team
The snuss arrived
The snuss arrived, I had to wait 2 weeks more because you made a mistake with a delivery.
Why does the package not get delivered at home but at the post office?
May 6, 2026
Reply from SnusMe.io
Hi,
Thank you for the feedback, and we're glad the order eventually arrived! We're sorry about the extra wait caused by the delivery mistake, that's not the experience we want for our customers. Regarding the pickup at the post office rather than home delivery, this can vary depending on the shipping method, package size, and local carrier rules in your area. We'd be happy to look into the specifics of your shipment if you reach out to us at support@snusme.io, we'll do our best to make the next delivery smoother.
Best regards,
SnusMe Team
Your products and service is great
Your products and service is great. It's just that the FDA sucks and holds my shipments and sometimes I don't get it at all. They say it has something to do with the labeling. I get my shipments only 50% of the time. If there's something you guys can do to make it easier once it gets to the FDA that would be great
May 8, 2026
Reply from SnusMe.io
Hi,
Thank you for the kind words, really glad you enjoy the products and service! We understand how frustrating it must be to lose shipments at the FDA level, especially when it happens as often as you're describing. Labeling requirements for the US market are something we are continuously working on, and your feedback is genuinely helpful in that process. We'll do our best to keep improving on our end. Feel free to reach out to us at support@snusme.io if you ever want to discuss a specific shipment, we're happy to help where we can.
Best regards,
SnusMe Team
FDA issues site and email down
I have ordered multiple times from snusme each time it got stuck in customs. They said it was the fda’s issues that they sent all the correct paperwork. I accepted it because I like the product. This time I ordered on April 3rd and now the middle of May it’s still stuck in customs a $378 order. Now their website and email is down. Not sure if the fda shut down access for Americans or what is going on. Out the money and have to find a new product I guess
May 14, 2026
Unprompted review
Reply from SnusMe.io
Hi,
We're sorry to hear about the repeated customs delays, and we completely understand how worrying this situation must feel, especially with an order of that size and no way to reach us. Our website and email were temporarily down due to a system migration to a new domain, but we are fully operational again. Please contact us at support@snusme.io and we'll look into your order right away.
All the best,
SnusMe Team
I placed an order on May 7th and when I…
I placed an order on May 7th and when I checked the status of my order, your website and email seem to be down. Is my order shipped or what is the status? It looks like my CC has been charged still as well.
May 13, 2026
Unprompted review
Reply from SnusMe.io
Hi,
We understand the concern, especially when you can see the charge but have no way to reach us. Our website and email were down due to a system migration to a new domain, but we're back up now. Your order should be in the system and we'll get you the status and any tracking details right away. Just drop us a message at support@snusme.io and we'll take care of it.
Best,
SnusMe Team
Sad to see snusme go !
They have genuinely been amazing ! Many successful orders, Sales, prices, product range, quality, the whole experience has been top notch. Enjoyed thoroughly.
Its unfortunate the site has been shut down, they will go down as my top snus online shop.
May 14, 2026
Unprompted review
Reply from SnusMe.io
Hi,
Thank you so much for the kind words, this genuinely means a lot to the whole team! We're happy to let you know that the site being down was temporary, caused by a migration to our new domain snusme.io. We're back up and running, so your favorite shop isn't going anywhere. Looking forward to your next order!
All the best,
SnusMe Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.