SnusMe.io Reviews 

3,719
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 959 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast shipping, often noting quick international deliveries. Many appreciate the extensive selection of brands and flavors, finding options not available elsewhere. Pricing is frequently highlighted as excellent, offering savings even with shipping, and product quality is highly regarded. The ordering process is also found straightforward, with complete, well-protected orders. However, some customers occasionally received incomplete or incorrect orders, or noted product freshness concerns like short best-by dates. While the company often addresses shipping issues, some reviewers experienced delays or problems with packages due to customs or specific carriers.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the extremely... See more

Product

Clients share positive opinions on product, highlighting a great selection of brands, flavors, and strengths,... See more

Order

Customers generally report positive experiences with their orders, highlighting smooth checkout processes,... See more

Price

People report positive experiences with price, often highlighting competitive and unbeatable pricing, even... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the fresh products, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge range of brands and flavours and extremely fast shipping. I live in Australia and require a prescription to order their products. I uploaded my script to their website when ordering and had no... See more

Company replied

Rated 5 out of 5 stars

They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more

Company replied

Rated 5 out of 5 stars

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more

Company replied

Rated 5 out of 5 stars

shipping fees are higher with this company but it’s worth it when my package arrives in two days instead of 10-30 days like other companies that claim items will arrive to USA in 3-5 days but never do... See more

Company replied


Company details

  1. Tobacco Shop
  2. e-Commerce Service

About SnusMe.io

Written by the company

SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.

Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.

SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.

For support, order questions, or tracking help, contact us at support@snusme.io.

SnusMe.io is intended only for adults of legal nicotine age.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,719)

901 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

Easy to order, fast delivery, even o/s and generous gift. Thank you

May 11, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really glad the order went smoothly and that the little extra was a nice touch! Thanks for the kind words and for ordering from overseas.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Very quick and high quality product

Very quick and high quality product

May 6, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Quick delivery and quality products, just as it should be! Thanks for taking the time to leave a review.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Great product and fast shipping.

Had used smokeless tobacco products for over 50 years. Recently switched to ZYN pouches and am extremely happy that I did. This company has flavors that are not sold in the USA . Shipping was very fast and product arrived in perfect condition.

May 7, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

50 years is a long time, and it's great to hear the switch has been a positive one! Glad we could offer some flavors you can't find stateside, and that everything arrived quickly and in good shape. Thanks for the lovely review.

Best regards,
SnusMe Team

Rated 4 out of 5 stars

US Buyers Beware - good follow up from Snusme

I ordered product that was offered for sale. It was held in Memphis at fed ex for clearance and then FDA inspection. FDA sent a letter listing products that weren’t approved. Today nearly 3 months later and over $100 I was advised it was seized. When I wrote to Snusme throughout the process they assured me they sent everything they needed to customs and to contact Fed Ex. Basically the message was you’re out of luck. Beware that you risk losing the shipment you paid for.

Update 5/8- Snusme reached out and took care of the matter. Good follow up and customer service.

May 6, 2026
Unprompted review
SnusMe.io logo

Reply from SnusMe.io

Hi,

FDA seizures are a genuinely difficult situation and we're sorry for the stress and uncertainty throughout that process. We're glad we were able to reach out and make things right, and we appreciate you updating your review. Thanks for giving us the chance to follow up.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Great product selection and everything…

Great product selection and everything arrived as advertised. I took advantage of the three offers for $.99 that were offered at checkout. Had a small delay with customs in Memphis, but that was not the sellers fault. Everything cleared and I received all of my order. Thanks!

May 7, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Glad everything arrived as expected and that the checkout deals caught your eye! Customs holdups in Memphis are always a bit of a lottery, but happy it all cleared through without any real trouble. Thanks for the understanding and for leaving a review.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Less than 1 week from order to door

Less than 1 week from order to door. Will definitely be buying from you guys again. Thank you

May 6, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Under a week to your door and a return customer in the making, love to hear it! Thanks for the kind words and see you on the next order.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Incredible Product. Great Service.

I don’t know what’s different about these, but I can go up to 15mgs and it doesn’t burn like American brands at 6 or 9 mgs. It’s just cleaner. And the flavors are fantastic! The company itself shipped them in a timely manner. Only problem I had was American customs are over zealous in their duties

May 5, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really glad the products are hitting differently for you and that the flavors are a hit! Unfortunately customs can be unpredictable, but we're happy the order made it through in good time. Thanks for the detailed review!

Best,
SnusMe Team

Rated 2 out of 5 stars

Delivery service was terrible(5 days…

Delivery service was terrible(5 days late,no updates and had to keep contacting them) and package was severely damaged(box ripped open,held by tape and product exposed).

May 4, 2026
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Reply from SnusMe.io

Hi,

We're really sorry about this. A late delivery with no updates is frustrating enough, and receiving a damaged package on top of that is simply not acceptable. Please get in touch with our support team at support@snusme.com and they'll take care of you from there.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Always Reliable and Trusted

Another successful shipment! Best prices, selection, and great customer service!

May 4, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Another order, another happy delivery, that's the goal! Thanks for the kind words about the prices, selection, and service. See you for the next one!

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Great company to order from

Great company to order from. Have ordered several times from them. Highly recommend.

May 1, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Coming back multiple times means a lot to us, thank you! And thanks for spreading the word.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Decent price and quick delivery despite…

Decent price and quick delivery despite my country's hostile relationship with the rest of the world.

April 30, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

We do our best to get orders through regardless of what's going on at the borders! Glad the price and speed hit the mark, and thanks for the review.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

came ealier than expected

came ealier than expected. Good quality

May 1, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Even better than expected, love to hear it! Thanks for taking the time to leave a review.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery

April 29, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Always great to hear the order got there quickly. Hope you enjoy your products!

Best,
SnusMe Team

Rated 2 out of 5 stars

Several lids were open

Several lids were open, and the box was filled with a foul odor. I would appreciate more careful shipping in the future.

April 30, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

That's not at all the experience we want you to have, and we're sorry the order arrived in that condition. Loose lids and a bad smell suggest something went wrong during packing or transit. Please reach out to our support team at support@snusme.com and they'll make sure this gets sorted out for you.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Super fast shipping!! Excellent price!!

Order shipped fast! It made it from Sweden all the way to the states in under a day! Customs hold didn’t take too long only about four days and two of those days was over the weekend so technically, the package was only held in customs for two days which was awesome! The pouches arrived very fresh, and the prices are good zero complaints. I would highly recommend Snusme for authentic pouches you can’t find here in the states. Warning if you’re ordering to the states, your package Will be held by customs. I got lucky with only two days but times can vary. I’ll order it to the states are shipped duty paid so you won’t have to worry about extra fees for customs release snusme handles all of it but even with that your package is still not 100% guaranteed all in all I took a risk and it paid off I would highly recommend them and definitely will be ordering again!

April 28, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

What a thorough review, thank you for that. Sweden to the states in under a day on our end is something we're proud of, and only two business days in customs is a great result. Really appreciate you sharing the details about the process for other US customers, that's super helpful. Glad the pouches arrived fresh and we look forward to your next order.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Great selections

Great selections. Shipping was slow and even slower bc of customs.

April 29, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Glad you're happy with the selection. We're sorry the shipping took longer than expected, customs processing times can unfortunately vary and add extra days beyond our control. We hope the products made the wait worthwhile.

Warm regards,
SnusMe Team

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