SnusMe.io Reviews 

3,728
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 945 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping, often receiving orders from overseas within days, and appreciate the extensive selection of brands, flavors, and high-quality products. Many consumers find the pricing excellent, offering significant savings even with international shipping, making the overall value phenomenal. The ordering process is generally described as easy and smooth, with the company often handling customs and imports effectively. However, some customers encountered challenges with shipping, specifically customs delays and issues with carriers like FedEx or UPS, which sometimes led to packages being held up, lost, or arriving damaged. A few reviewers also mentioned higher shipping fees.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting incredibly... See more

Product

Customers had positive experiences with product, often praising the great selection, variety of brands and... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Price

People report positive experiences with pricing, consistently highlighting competitive and reasonable costs... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the good quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge range of brands and flavours and extremely fast shipping. I live in Australia and require a prescription to order their products. I uploaded my script to their website when ordering and had no... See more

Company replied

Rated 5 out of 5 stars

They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more

Company replied

Rated 5 out of 5 stars

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more

Company replied

Rated 5 out of 5 stars

shipping fees are higher with this company but it’s worth it when my package arrives in two days instead of 10-30 days like other companies that claim items will arrive to USA in 3-5 days but never do... See more

Company replied


Company details

  1. Tobacco Shop
  2. e-Commerce Service

About SnusMe.io

Written by the company

SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.

Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.

SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.

For support, order questions, or tracking help, contact us at support@snusme.io.

SnusMe.io is intended only for adults of legal nicotine age.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

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4.6

All reviews

(3,728)

911 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast delivery. Great price.

April 27, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

That's the trifecta we're always going for: smooth ordering, quick delivery, and prices that make sense. Really glad it all came together for you!

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Thank you so much

thank you so much

April 25, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Five stars means a lot to us, thank you! We hope to see you again soon.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Fantastic and fast

Easy, cheap, lots of new brands and flavors. Fast shipping

December 4, 2025
SnusMe.io logo

Reply from SnusMe.io

Hi,

Love hearing this! We put a lot of effort into expanding the range and keeping things affordable, and it's great to know it shows. See you next order!

Best,
SnusMe Team

Rated 5 out of 5 stars

Quick great service at reasonable…

Quick great service at reasonable prices with great selection!

April 24, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

That really sums up what we're going for, so thank you for taking the time to share it. Really glad you had a great experience!

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

Great service

Great service, order several times, my order got damaged once but got my money back really quickly.

November 28, 2025
SnusMe.io logo

Reply from SnusMe.io

Hi,

Always great to hear from a returning customer! Sorry to hear about the damaged order, but glad the team got that sorted out quickly for you. See you on the next one!

All the best,
SnusMe Team

Rated 5 out of 5 stars

Quick shipping on this order

Quick shipping on this order. Good price and product always

April 24, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Good to hear the shipping was quick and that we've been consistent for you on price and product. That kind of feedback is always appreciated!

Cheers,
SnusMe Team

Rated 5 out of 5 stars

The use of the site was very easy and…

The use of the site was very easy and clear, and the delivery was very fast

April 22, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Smooth and fast is exactly what we aim for, so really glad it came through that way for you!

Best,
SnusMe Team

Rated 5 out of 5 stars

Arrived with a minimal delay by FDA

Arrived with a minimal delay by FDA! Product is great and shipping was fast.

April 23, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Customs delays can be a bit of a waiting game, so we're glad it still found its way to you without too much hassle. Great to hear you're happy with the products and the shipping speed!

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Fast shipping to the US.

Fast shipping to the US.

April 23, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Getting orders across to the US quickly is something we take pride in, so great to hear it landed fast!

Best,
SnusMe Team

Rated 5 out of 5 stars

Great customer service

Great customer service
Fast shipping
Excellent products
Being from America I did have a issue with Fed x loosing a package after requesting more info from Snusme to which they have said they will issue a refund

April 23, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Really glad to hear the products and service hit the mark! Sorry about the trouble with the lost package, that's never a fun experience. We appreciate your patience while we get that sorted out for you.

Warm regards,
SnusMe Team

Rated 2 out of 5 stars
SnusMe.io logo

Reply from SnusMe.io

Hi,

Sorry about the missing cans. Please get in touch with us at support@snusme.com with your order details and we'll take care of it for you.

All the best,
SnusMe Team

Rated 5 out of 5 stars

Great experience with company

Great experience with company, fast shipping, great packaging and quality product. First time using but sold for life

April 22, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Welcome to the SnusMe family! First time to sold for life is exactly the kind of thing that puts a smile on our faces. Really glad the whole experience delivered!

Cheers,
SnusMe Team

Rated 1 out of 5 stars

Less than half the product ordered…

Less than half the product ordered arrived.

April 22, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

We're really sorry to hear that. Receiving less than half of your order is completely unacceptable. Please reach out to us at support@snusme.com with your order details and we'll get this resolved for you as soon as possible.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Love the service and product!

Great service and great product.

April 22, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Short and sweet, and we'll take it! Thanks for the kind words.

Best,
SnusMe Team

Rated 5 out of 5 stars

I friggin love this company

I friggin love this company. Cheap and reliable and fast. Never had any issues and they have a wide assortment of products.

March 10, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

That's the kind of love we appreciate. Glad we've been hitting the mark across the board for you. Thanks for the support.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

Get ya some!

Super fast order processing & shipping. Very good product ass well!

April 20, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Glad we could deliver on both speed and quality. Thanks for the review.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Fast service

April 20, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Thanks for the review, appreciate it.

Best,
SnusMe Team

Rated 5 out of 5 stars

Will purchase again

Communication was great. The delivery came in rather quick, and I’m pleased with my purchase.

April 20, 2026
SnusMe.io logo

Reply from SnusMe.io

Hi,

Glad the communication and delivery both met your expectations. Thanks for sharing your experience.

Kind regards,
SnusMe Team

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