So Energy Reviews 29,389

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4.5

Electric Utility Company

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Review summary

Created with AI, based on recent reviews

Considering 7,200 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the helpfulness and understanding of the staff, highlighting their professionalism and clear communication. The service provided is frequently described as smooth, efficient, and straightforward, with many appreciating the ease of switching and the overall reliability. Reviewers also find the pricing competitive and transparent, often noting that the company offers good value and clear billing. However, some customers also noted issues with customer service, mentioning slow responses, difficulties with online chat, or feeling that their concerns were not adequately addressed. A few other people also felt that there were problems with billing accuracy, unexpected charges, or complications with meter installations and transfers, leading to frustration and significant time investment.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, attentiveness, and... See more

Service

Reviewers mention positive feedback about service, with many customers praising the excellent communication,... See more

Price

Customers had positive experiences with price, often finding competitive rates and clear tariff information.... See more

User experience

Users describe positive interactions with user experience, finding many aspects straightforward and easy to... See more

Reviews shaping this summary

I just moved home and decided to sign up with So Energy. The customer service advisor I spoke to was lovely, incredibly helpful, and took the time to explain everything clearly which made the move com... See more

Company replied

I would like to first mention my first contact and who gave the support straight away Ahmed Was very friendly in all emails and made me feel that my emails were taken seriously and all replies bac... See more

Company replied

Easy ro get on with. Competitive rates. Green tariff available. When I queried a reading when I renewed my electricity and gas it was almost instantaneous reply, then followed up by a message and phon... See more

Company replied

I had solar panels , batteries and a car charger installed through SO energy. The communication throughout the process was excellent and dates met as promised. The installers were great and the electr... See more

Company replied

Company details

About So Energy

Written by the company

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Contact info

Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, United Kingdom
0330 111 5050
help@so.energy
so.energy

4.5

Excellent

29K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

A day ago

Great Energy Company

I have been with SO Energy for a few years now and find them competitive with excellent customer service. Also Green Energy which is a plus for me.

October 21, 2025

Reply from So Energy

13 hours ago

Hello Mandy,

We truly appreciate your continued loyalty and the wonderful feedback. We are so glad to hear you find our service competitive and our customer service excellent, especially our green energy efforts. Thank you for sharing your positive experience!

We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home

Kind regards
Duncan
So Energy team

1 days ago

I have stayed with SoEnergy for several…

I have stayed with SoEnergy for several years now, because I find their prices very reasonable. They also use green energy. Their customer service is good, and I know exactly what I am paying every month.

May 31, 2026

Reply from So Energy

13 hours ago

Hello Christine,

We appreciate your continued loyalty and positive feedback! We're happy to hear our reasonable prices, green energy, and good customer service contribute to your satisfaction. Knowing you feel informed about your payments is great.

We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home

Kind regards
Duncan
So Energy team

2 days ago

Wish we had stayed with Octupus

We are meant to have been placed on the EV tariff but having checked it through the night against the smart meter it's no different to what we were previously charged on the full tariff. We have raised this but their customer service is awful at getting back and giving full explanations. I wish we had stayed with Octopus and are just counting down the weeks until we can take this to the Ombudsman. I would not recommend them as a supplier based on my experience with their poor customer service

June 7, 2026

Unprompted review

Reply from So Energy

15 hours ago

Hi,

We appreicate your feedback.

Thank you as well for speaking with me today. It was a pleasure talking with you and discussing the concerns you raised regarding customer service experience, meter, and your EV rates.

Following our conversation and review of your account, I am pleased that we were able to clarify the matter and reach a resolution. I appreciate the opportunity to discuss your experience and understand your concerns.

We value all customer feedback, as it helps us identify areas where we can continue to improve our service and customer experience.

We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.

Thank you again for your time today, and we wish you all the best moving forward.

Best regards,
Pat
So Energy Team

2 days ago

You dont insist on a job smart meter.

June 5, 2026

Reply from So Energy

13 hours ago

Hello Patricia,

We appreciate your feedback. We are always working to improve our services.

We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home

Kind regards
Duncan
SO Energy team

2 days ago

Still here

I hate so energy's attitude to you paying them. i have a direct debit with them; if they don't take enough to clear the balance they send an account overdue letter - they have a DD - why don't they just take a variable amount? I now have an overdue letter yet my DD is due tomorrow and they could clear the balance by adjusting the DD. No one in customer service cares when you speak to them about it

June 5, 2026

Unprompted review

3 days ago

Easy ro get on with

May 29, 2026

Reply from So Energy

15 hours ago

Hello Mr Burton,

We are delighted to hear you find our service easy to use, our rates competitive, and appreciate our green tariff. It's wonderful that our quick response to your query left you well pleased. Thank you for your positive feedback!

We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home

Kind regards
Duncan
So Energy team

3 days ago

Easy to renew

May 29, 2026

Reply from So Energy

3 days ago

Hello Ann,

We are glad to hear that the renewal process was nice and easy for you.

We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.

Kind Regards,
Jag.
So Energy Team.

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