Never had a problem with So Energy, they always advise when my readings are required, never forced me into a Smart Meter also advised me when prices are changing etc. Just should have checked out thei... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had some issues on our account which had caused stress and upset. One of the So Energy agents (Grace) has taken great care and attention in sorting the issue and discovered another issue which ende... See more
Company replied
I needed to contact customer support for something slightly urgent. I was connected to Grace swiftly who went above and beyond to help me with my request. They were very kind, understanding and made g... See more
Company replied
Rang first time & had difficulty understanding your adviser & then she cut me off! Rang back & got a lovely guy who was really helpful & completely understood what I was looking for. He completed my... See more
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Fuel Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Contact info
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, United Kingdom
- 0330 111 5050
- help@so.energy
- so.energy
4.5
Excellent
30K reviews
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perfect can not fault them....
perfect can not fault them..... they always cheerful staff when i have spoke to them. i am on priority list and when i get power cuts which in my village we get a fair few they always on the phone to offer support.
September 12, 2025
Reply from So Energy
Hello Marcusjames,
We appreciate your 5-star review! We're delighted to hear that our staff are always cheerful and that you find them supportive, especially when you experience power cuts in your village. It's great to know you value being on our priority list.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Linda,
Thank you for 5* Review. We really appreciate it. Thank you once again.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Energy experts
SO energy have been a really great company to deal with, they let me know when they require meter readings and though I’ve told them I don’t want a smart meter they have accepted that decision and haven’t pressed me to have one.
July 2, 2026
Reply from So Energy
Hello Helen,
We appreciate your 5-star review! We're delighted to hear that we've been a great company to deal with. It's wonderful to know that we've respected your decision regarding a smart meter.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Prompt attention and resolution of the…
Prompt attention and resolution of the query raised
July 9, 2026
Reply from So Energy
Hello James,
We're happy to hear that we provided prompt attention and resolved your query effectively. We appreciate your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
They promised to help me a few months ago to get me get a meter…
They promised to help me get a meter reading done every month, because I’m registered disabled and I’ll be 80 years old next month. However they sent a meter reader round once only. They now send the meter reader only twice a year. They also promised to move my electricity meter off the floor to raise it so I can read it easier. and then they changed their minds. So at 80 years of age I have to get down onto the floor to read my meter every month if I don’t want estimates bills. Do they care about their priority customers? I can’t see that they do.
July 2, 2026
Reply from So Energy
Hello Josie,
Thank you for leaving us a review. We appreciate you sharing your experience and concerns regarding the meter reading frequency and relocation of your electricity meter. We understand how frustrating it must be to have to get onto the floor to read your meter, especially with your registered disability. We acknowledge that our service has not met the expectations we set for you as a priority customer.
A member of our team will reach out to you via email/telephone to assist you further and move towards a suitable resolution.
Kind regards
Duncan
So Energy team
I was disappointed with the cost of…
I was disappointed with the cost of the standing charge, so this is why I marked service down.
June 29, 2026
Reply from So Energy
Hello John,
We appreciate you sharing your feedback regarding the standing charge. We understand your concern about the cost, and we are always reviewing our pricing to ensure fairness.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Have been with you a few years now and…
Have been with you a few years now and have had no problems.
Your service is spot on and your website is very in depth.
Long may it reign!
June 26, 2026
Reply from So Energy
Hello Mr Geoffrey,
We are so pleased to hear that you've had no problems over the past few years and that our service has been spot on! It's wonderful to know that you find our website in-depth. Thank you for your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
I like to have news and to be advised…
I like to have news and to be advised of the changes.
I am glad t0 renew the contract in hope that will be no hikes on the energy price that I signed the contract for,
Thanks
S Korber
July 1, 2026
Reply from So Energy
Hello S Korber,
We're so glad to hear you appreciate staying informed about changes and are happy to renew your contract. We understand your hope for stable energy prices and appreciate your continued trust in us. Thank you for your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
The operator quickly sorted my query.
July 9, 2026
Reply from So Energy
Hello Graham,
We appreciate your feedback! We're glad we could assist you quickly with your query. We're always here to help if you need anything further.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
We have now been a customer for 8 years…
We have now been a customer for 8 years and Soenergy have managed to maintain both their level of service and competitive rates. I was recently canvassed by one of the big 3 to change when shown the rate i was paying they advised me to stay with Soenergy as they could not get near it. So all the time they are competitive and their customer service maintains its level I shall not be looking to move all I can say is well done Soenergy for maintaining your standards
July 9, 2026
Reply from So Energy
Hello Roger,
We are incredibly grateful for your wonderful feedback and for being a loyal customer for eight years. It is truly rewarding to hear that we have consistently met your expectations regarding both service and competitive rates. We are especially pleased that our commitment to value has been recognized, even by competitors. We look forward to continuing to provide you with excellent service.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Gary was excellent
Gary was excellent. He was able to clarify the issue and deal with it professionally. We are new to So every but if the experience with Gary is anything to go by, we will be very happy.
July 9, 2026
Unprompted review
Reply from So Energy
Hello Customer,
We're delighted to hear about your positive experience and that the issue was clarified and dealt with professionally. We're happy to know that your initial experience with us has been so positive, and we look forward to continuing to provide excellent service.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Anne,
We're so happy to hear that your experience with us has been problem-free! Thank you for sharing your positive feedback. We truly appreciate you choosing us.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
So Energy so helpful and so easy to talk with
I have been with SO ENERGY for quite a few years now and have received so much from this company that I have never felt the need to go with another company they have helped me with my gas and electric bills payment plans every year I have been with them I am 76 years old and would not think of changing them anytime soon would recommend them to anyone who needs to change
July 1, 2026
Reply from So Energy
Hello Kate,
We are so happy to hear about your positive experience with us over the years. It's wonderful to know that we've been able to assist you with your payment plans and that you're so satisfied with our service. We truly appreciate your loyalty and kind recommendation.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Been with SoEnergy for year & years
Been with SoEnergy for year & years - always been helpful, polite & Courteous - Good value although not too keen on Chat Bot used to like to talk nwith a real person - Ages ago used to be able to see yearly usage as a Bar Chart - Now when I click on Energy usage I get nothing or just 00000 ? = useless - Minor issue, every time I open So Energy it reports no reading - please enter your latest reading yet they are fine and colleccted daily ???
July 8, 2026
Reply from So Energy
Hello Colin,
We appreciate you sharing your feedback and are glad to hear about your positive experiences with our team over the years. We understand your frustration regarding the chatbot and the changes to the usage display. We are actively working on improving the functionality of our app and the accessibility of historical data. We are also looking into the issue with the daily reading notifications. Your insights are valuable as we strive to enhance our services for everyone.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Easy to talk to customer service and…
Easy to talk to customer service and the options are very competitive DEREK
July 7, 2026
Reply from So Energy
Hello Derek,
We appreciate your positive feedback! We're delighted to hear that you found our customer service easy to talk to and our options very competitive.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
I've been with so energy for a few…
I've been with so energy for a few years now and after moving house there was no other company for me. They are reliable friendly and very helpful .
July 1, 2026
Reply from So Energy
Hello Katherine,
We are so pleased to hear that you've chosen to stay with us after moving house. It's wonderful to know you find our service reliable, friendly, and helpful. Thank you for your loyalty!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Ron T,
We appreciate your positive feedback and five-star rating! We're delighted to hear that you found our website straightforward and our staff polite and knowledgeable.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Extremely poor customer service
I would not recommend So Energy due to their extremely poor customer service.
I recently moved into a rental property which has a broken gas meter. I have spoken to them over chat 3 times, emailed many times, called once and raised two complains. My emails are being completely ignored, they closed the most recent chat instance and the complaints have made no difference. They said they would call me back after I tried calling and they have not.
They simply refuse to fix the issue, I have never experienced such poor customer service. I will be avoiding them in the future.
June 23, 2026
Unprompted review
Reply from So Energy
Hi Jake T,
Thank you for taking the time to leave us a Trustpilot review. We are sorry to hear about the negative experience you have encountered and we are committed to working toward a resolution.
I have now reviewed your account and have sent you an email with an update addressing your concerns.
Kindly review and respond to my email at your convenience so that I can assist you further.
Kind regards
Max
So Energy Team
Took care of my concern when someone…
Took care of my concern when someone tried to shut my account down all dealt with in 10 mins. Excellent
July 8, 2026
Unprompted review
Reply from So Energy
Hello Mark,
We're so glad we could quickly resolve the issue with your account. We appreciate you sharing your positive experience with us!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Good prices
Good customer service
Easy online account
Although I am already with so energy I did shop around and they gave me best deal
July 1, 2026
Reply from So Energy
Hello Margaret,
We're delighted to hear that you've had a positive experience with our customer service and found our online account easy to use. We're also pleased that we could offer you the best deal!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
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