Never had a problem with So Energy, they always advise when my readings are required, never forced me into a Smart Meter also advised me when prices are changing etc. Just should have checked out thei... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had some issues on our account which had caused stress and upset. One of the So Energy agents (Grace) has taken great care and attention in sorting the issue and discovered another issue which ende... See more
Company replied
I needed to contact customer support for something slightly urgent. I was connected to Grace swiftly who went above and beyond to help me with my request. They were very kind, understanding and made g... See more
Company replied
Rang first time & had difficulty understanding your adviser & then she cut me off! Rang back & got a lovely guy who was really helpful & completely understood what I was looking for. He completed my... See more
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Fuel Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Contact info
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, United Kingdom
- 0330 111 5050
- help@so.energy
- so.energy
4.5
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Just awful
Just awful, avoid this company. I have been bombarded with calls and emails for smart meter installation. The engineer failed to attend and so energy are refusing to follow ofgems standard £40 compensation.
Apparently I don’t have room for a smart meter but keep getting emails and calls to schedule the booking again???
July 8, 2026
Unprompted review
Reply from So Energy
Hi Laura Smith,
We are truly sorry to hear if you have had a negative experience with the smart meter installation process and the subsequent issues with compensation. We understand how annoying it must be to receive repeated communications when the initial attempt was unsuccessful and you were told there wasn't enough room.
I can confirm I have now reviewed your account and have sent you an email with an update addressing your concerns. Kindly review and respond to my email at your convenience so that I may be able to assist you further.
Kind regards
Max
So Energy Team
Courteious ,Polite service
July 1, 2026
Reply from So Energy
Hello Customer,
Thank you for your 5* Review. We really appreciate it.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
I originally wasn’t happy with regard…
I originally wasn’t happy with regard to being unable to talk to a human about advice/admin on new tariff.
The company went above and beyond in trying to get back to me personally and were very helpful in explaining the concerns that I had. Excellent customer service
July 7, 2026
Unprompted review
Reply from So Energy
Hello Caroline,
We are so pleased to hear that we were able to resolve your concerns and provide you with the excellent customer service you deserve. It's great to know that our team went above and beyond to assist you with your new tariff.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
EV Tariff
Unfortunately I have to give So Energy one star!
The reason being that I now have a plug in hybrid.
I eventually got smart meters and a EV charger installed but can I get on to their EV Tariff.......No, I just keep being fobbed off with them saying that the photos I sent them (3 times now) need to be jpeg, they are jpeg! Everyone else that I have sent them to can open them, why can't you?
I will now wait until my current deal runs out and go elsewhere! Thanks So Energy!!
July 8, 2026
Unprompted review
Reply from So Energy
Hello John,
Thank you for your feedback. We're sorry to hear about your experience and appreciate you taking the time to share it.
We understand how frustrating it must be to have your smart meter and EV charger installed, only to encounter difficulties when trying to switch to our EV tariff. We also appreciate that you've already sent the requested photos multiple times, yet this has not been resolved.
The issue certainly isn't the experience we want our customers to have, and we're sorry for the inconvenience and disappointment it's caused. While there can sometimes be technical issues with image uploads or file compatibility, we recognise that being asked to resend documents repeatedly is frustrating.
We'd like the opportunity to investigate this further and see how we can help get things moving. I have now sent you an email with a resolution to this.
If you could please have a read through the email I sent over and respond at the earliest opportunity, it'd be greatly appreciated.
Kind Regards,
Jag.
So Energy Team.
Information not passed onto Engineer
I requested by phone and email beforehand for my meter to be installed with the communication element disabled, i.e. in "dumb mode" but this information was not passed onto the Engineer. After liaising with So Energy, the request was eventually granted and the meter installed to my satisfaction.
July 8, 2026
Unprompted review
Reply from So Energy
Hello,
Thank you for your feedback. We sincerely apologise that your request regarding the meter installation wasn't initially communicated to the engineer. We're glad we were able to resolve it to your satisfaction in the end.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
What is not to like about So Energy
What is not to like about So Energy. The price of energy is very competitive, The customer service is very good, although I have rarely had to contact them. Overall a great service
July 7, 2026
Reply from So Energy
Hello David,
We appreciate your positive feedback! We're delighted to hear you find our energy prices competitive and our customer service very good. It's great to know you've had such a positive overall experience with us.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Jenny from So energy team was super…
Jenny from So energy team was super helpful. She showed empathy and helped me with my issue in a speedy manner.
I had emailed So energy 3 times but got no reply. But got to speak to Jenny via the chat function and she solved the issue in 24 hours!
Thanks, Jenny!
July 7, 2026
Unprompted review
Reply from So Energy
Hello Ramola,
We're so pleased to hear about your positive experience! It's wonderful that our team member was able to resolve your issue quickly and empathetically through the chat function after your previous attempts. We're glad we could assist you effectively. Thank you for sharing your feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Gary,
We're so pleased to hear that you found it easy to get in touch with us and speak to a member of our team. Thank you for your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Alexander,
We appreciate your positive feedback! We're glad to hear that you were able to speak with a representative and get your problem resolved. We're always here to help.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Switching Energy Supplier
I was very pleased with the Money Expert team in offering and switching my energy tariffs to So Energy.
Great customer service.
July 8, 2026
Reply from So Energy
Hello Boota Singh
We're so pleased to hear you had such a positive experience with our team and found our customer service to be great. It's wonderful to know you were happy with the process of switching your energy tariffs.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
I had live chat with nikeeta and she…
I had live chat with nikeeta and she was very helpful with my situation.
July 8, 2026
Unprompted review
Reply from So Energy
Hello Claire,
We appreciate your positive feedback and 5-star rating! We're delighted to hear that our team member was very helpful with your situation. We're always here to help! If you require any further assistance, please don't hesitate to get in touch.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Found SO generally good
Found SO generally good - website decent. Found contact recently harder as chat function with agent only available office hours. Arranged new EV tariff ( could not do automated ) and requested dat 2 weeks away to start ( when charger installed) new tariff was altered immediately meaning paying higher daytime costs for additional 2 weeks
July 8, 2026
Reply from So Energy
Hello James,
We appreciate your feedback regarding your recent experience. We understand your frustration with the chat function's limited availability and the immediate tariff change before your EV charger was installed, leading to unexpectedly higher costs. We are reviewing our processes to ensure a smoother transition for our customers when new tariffs are arranged.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Great Company
Simple and easy to use website. Great and simple service. No hard sell. Very happy to stay with So Energy.
June 30, 2026
Reply from So Energy
Hello Andy,
We're delighted to hear that you find our website simple and easy to use, and that you appreciate our straightforward service. Thank you for your positive feedback! We're happy to know you're very content staying with us.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Good communication
Good communication, easy to understand communication.
Would be 5 if it wasn’t for the metre that is not connecting so still need manual readings
June 30, 2026
Reply from So Energy
Hello Wendy,
We appreciate your positive feedback regarding our communication! We understand your frustration with the meter not connecting and requiring manual readings. We are actively working to improve our systems for a seamless experience.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Cazza,
Thank you so much for your 5* Review! It's appreciated, we are glad to hear you are happy with the service provided.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Talking to a real person with quick and…
Talking to a real person with quick and reliable answering phones, and so energy has good prices.
June 30, 2026
Reply from So Energy
Hello Patrice,
We appreciate your positive feedback! We're happy to hear that you find it easy to speak with a real person, that our phone answering is quick and reliable, and that our prices are good.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Na,
We're so pleased to hear that you found our product helpful and easy to use. Thank you for sharing your positive experience with us!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Very user friendly
Very user friendly. Send reminders for meter readings. Easy to change monthly payments so you don’t overpay. Customer service top class!
Good price
June 27, 2026
Reply from So Energy
Hello Kirsty M,
We're so pleased to hear you find our service user-friendly and appreciate the reminders for meter readings. It's great to know that adjusting monthly payments is easy and that you've had a top-class experience with our customer service and pricing.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Alan,
We're delighted to hear that you find our company helpful and effective, and that you appreciate our energy rates. Thank you for your positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Reply from So Energy
Hello Beverley,
We appreciate your positive feedback! We're so happy to hear that you find our company reliable and our customer service good. Thank you for sharing!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
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