The product is not worth £40 the metal parts used on my bag is so bad you can tell it’s tacky and doesn’t match the photos posted on their website, also the tie doesn’t match the photos either, my ord... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My items arrived 3 & a half weeks later. Ordered on the 11th of November, items arrived (after they said it was already delivered) on 7th December! The delivery information given is for a warehouse... See more
Company replied
After the abysmal reviews I read I didn’t have high hopes, but I am really pleasantly surprised! The jumper looks just like the Massimo Dutti one and seems really good quality. Arrived relatively quic... See more
Company replied
Item arrived much later than the expected delivery date. I returned the product as I did not like it which needs to be sent to China. After 1 month they acknowledged the returned that a refund... See more
Company replied
Company details
Written by the company
Soera brings you the latest fashion trends with stylish, high-quality, and affordable clothing and accessories. Our mission is to help you express your individuality with confidence and effortless style. Shop with us and discover fashion that inspires.
Contact info
2 VENTURE DR, #19-21 , 608526, Singapore
- +1 786-686-0503
- support@soera-store.com
- soera-store.com
3.0
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thought it would be too small but…
Thought it would be too small but somehow fits my phone keys card holder and even a little makeup bag. No idea how but i'll take it. The material (faux leather i think) looks really nice too
April 20, 2026
Unprompted review
Reply from SOERA
Hey Anwen
Glad to hear it worked out better than expected! 😊
Also happy you’re liking the material; the faux leather is chosen specifically to keep that elevated look while staying durable for everyday use.
Edelle
wasn't sure about the color online
Always worried about colour matching when you order online but this was exactly the shade i expected. Not too yellow not too orange, just a nice warm tone. Very happy with it
April 10, 2026
Unprompted review
Reply from SOERA
Hey Avery
That’s great to hear 😊 Color accuracy can definitely be tricky online, so we’re really glad it matched your expectations. We put a lot of effort into getting the tones as true-to-life as possible, especially with warmer shades like this. Happy it turned out just right for you!
Edelle
Although it took about 3 weeks to get…
Although it took about 3 weeks to get to me, I'm happy with the quality of my jacket and customer support (Erika) answering my questions about shipping times.
May 3, 2026
Unprompted review
Reply from SOERA
Hey there
Thank you so much for your feedback 😊 We’re really glad to hear you’re happy with the quality of your jacket and that Erika was able to support you with your shipping questions. We also appreciate your patience with the delivery time, and we’ll continue working on improving this experience moving forward.
Edelle
Beautiful faux fur coats
Beautiful faux fur coats! Highly recommend Soera for quality and price.
April 22, 2026
Unprompted review
Reply from SOERA
Hey Melissa
Thank you so much for your kind words! 😊 We’re really happy to hear you love your faux fur coat and appreciate both the quality and price. Your recommendation means a lot to us!
Edelle
Coat For Mild Winters
Moved from toronto to Vancouver and needed something less heavy. This works perfect for rainy cold days without overheating on the bus. The hood is actually useful not just decorative
March 28, 2026
Unprompted review
Reply from SOERA
Hey Nadia
Thank you so much for sharing your feedback. I’m really glad to hear the coat is working well for Vancouver’s rainy, mild winters and that it’s been comfortable for your daily commute.
We truly appreciate you taking the time to leave a review.
Edelle
small bag but fits everything
Thought it would be too small but somehow fits my phone keys card holder and even a little makeup bag. No idea how but i'll take it. The material (faux leather i think) looks really nice too
April 18, 2026
Unprompted review
Reply from SOERA
Hey Layla
Thank you for sharing your feedback!
We’re really glad to hear the bag exceeded your expectations in terms of space. It’s always a nice surprise when something compact ends up fitting more than expected. Happy to hear you’re also pleased with the look and material quality.
Edelle
Honestly obsessed
I have the same dress in black and now navy. Might get the green one too if i can justify it.Stitching is really clean, washes well, no shrinking so far.
May 1, 2026
Unprompted review
Reply from SOERA
Hey Faith
We love a repeat purchase moment 😍 Thank you so much for your support! So happy to hear the quality and fit have been consistent for you. And honestly… the green sounds like a great next choice 💚
Edelle
jacket holds up in the wind
Tested this one out at the coast last weekend and the wind was insane. Jacket stayed in place, no flapping and kept me warm. Sarah helped me pick the size beforehand which was a lifesaver really
April 18, 2026
Unprompted review
Reply from SOERA
Hey Tara
So glad it passed the coastal wind test 🌬️ That’s exactly what we love to hear. And shoutout to Sarah for helping you find the perfect fit, she’ll be so happy to hear this!
Edelle
This Company does Not Even Reserve 1…
This Company does Not Even Reserve 1 Star. I ordered a variety of bags and shoes which arrived after a few weeks (which would have been ok), but the quality was so poor (and so was their smell of plastic), that i send all of them back (at horrendous costs to China), their arrival was confirmed After weeks and after that now more than 3 (!!!) months and various emails have passed and I still don‘t have my Money. Threatened with my lawyer now.
Please spare yourself this experience.
May 1, 2026
Unprompted review
Reply from SOERA
Hey Ekaterina
I’m really sorry to hear about your experience, this isn’t the level of service we aim to provide.
Please reach out to us directly at support@soera-store.com
with your order details so we can prioritize your case and provide you with a clear update.
We truly appreciate your patience and the chance to make this right.
Edelle
Excellent bag
Excellent bag. I have been satisfied with my last purchased too.i have already a few bags from them and good customer service!
April 9, 2026
Unprompted review
Reply from SOERA
Hey Sev
So glad you’re loving the bag 🤍 It means a lot that you keep coming back to us! Thank you for your continued support and for highlighting our customer service, we truly appreciate it.
Edelle
Wore the midi to my cousins wedding and…
Wore the midi to my cousins wedding and it was perfect. Didnt wrinkle in the car, didnt make me feel too hot during the ceremony. Loads of photos and i actually like how i look in them which never happens ha
March 30, 2026
Unprompted review
Reply from SOERA
Hey Darcy
This made our day!! thank you for sharing! We’re so glad the midi was the perfect choice for the wedding and kept you comfortable throughout. And the best part is loving how you look in the photos, that’s exactly how it should be. ✨
Edelle
Tested this one out at the coast last…
Tested this one out at the coast last weekend and the wind was insane. Jacket stayed in place, no flapping, and kept me warm. Sarah helped me pick the size beforehand which was a lifesaver really ;)
March 25, 2026
Unprompted review
Reply from SOERA
Hey Skye
Love hearing this, thank you for sharing! Sounds like you really put the jacket to the test, and we’re so glad it held up against the wind and kept you warm. I’ll be sure to pass your kind words on to Sarah too, she’ll be happy to hear the sizing worked out perfectly 😊
Edelle
been looking everywhere for a simple…
been looking everywhere for a simple black bag that doesnt look cheap. gave up on the high street and ended up here. honestly better than most of the ones i tried on in person. shipping was quick too
April 20, 2026
Unprompted review
Reply from SOERA
Hey Nina
We hear this a lot, finding a simple black bag that doesn’t look or feel cheap is harder than it should be. Really glad you took a chance on us and that it turned out even better than what you saw in-store. And happy to hear shipping didn’t disappoint either. Enjoy your bag 🖤
Edelle
Guys run from this company they don’t…
Guys run from this company they don’t offer refunds an lie and tell you they will, product is actually not good quality and shein is better.
April 22, 2026
Unprompted review
Reply from SOERA
Hello Mireille,
We’re sorry to see your review and we need to address a few points directly.
Your refund has already been issued and processed on our end. There is no outstanding payment due from us. We have also provided the relevant transaction details so you can trace it with your bank if needed.
Because the refund has already been completed, the statement that we “don’t offer refunds” is incorrect. We do, and in your case, it has already been fulfilled.
We understand you were not satisfied with the product, we do not accept false claims regarding refunds or business practices. If there are any delays on your side, these are dependent on your bank’s processing times, not on us.
If you believe there is still an issue with your refund specifically, please contact us directly via support@soera-store.com and we will gladly assist further.
Edelle
Honestly didnt expect it to arrive this…
Honestly didnt expect it to arrive this fast, usually parcels from abroad take forever. Bag is sturdy, zips feel solid and the straps dont dig in even when ive got loads inside. Been using it daily for three weeks now 😊
April 16, 2026
Unprompted review
Reply from SOERA
Hey Wren
Thank you so much for sharing this! We’re really glad the delivery exceeded your expectations and that the bag has been holding up well with daily use. It’s great to hear the comfort and quality are working just right for you 😊
Edelle
Terrible - do not buy
Took ages to arrive and coat was actually from China and not from Singapore. quality is not as described, you are better off buying from AliExpress. Extremely difficult to get a return and refund, I’m still waiting for my money but absolutely do not buy from this store.
April 16, 2026
Unprompted review
Reply from SOERA
Hey Tyan
We’re really sorry to hear about your experience and understand how frustrating this must be. This is definitely not the experience we want for our customers.
Please reach out to us directly at support@soera-store.com so we can properly look into your case and get to the bottom of this as quickly as possible.
We’ll do our best to make things right.
Edelle
Product is cute and quality is ok
Product is cute and quality is ok for the price. Shipping was to New Zealand and timeframe was good.
April 16, 2026
Unprompted review
Reply from SOERA
Hey Merrin
Thank you for your feedback! 😊 We’re glad to hear you find the product cute and that the shipping to New Zealand met your expectations. We appreciate your note on the quality and will keep working to improve it further while keeping good value for price. Thanks again for your support!
Edelle
Item arrived much later than the…
Item arrived much later than the expected delivery date. I returned the product as I did not like it which needs to be sent to China.
After 1 month they acknowledged the returned that a refund would take place in 5-10 business days.
2 months later this still has not happened, they now say they have no record of the order so I have started a dispute with my credit card provider.
Bad experience at every level.
December 17, 2025
Unprompted review
Reply from SOERA
Hey Alan,
We’re sorry to hear about the experience and the delay with your refund.
To help us properly locate your order and investigate what happened, please contact our support team directly at support@soera-store.com with your order details and any return tracking information you may have. This will allow us to resolve this for you as quickly as possible.
We understand how frustrating this situation is and we’d like the chance to look into it and assist further.
Edelle
Perfect Fit
4-Stars because my Blazer dress fit perfectly well! The entire fit came together with my other accessories added! Loved it!
April 10, 2026
Unprompted review
Reply from SOERA
Hey Shevonne
Thank you so much for your lovely feedback! 😊
We’re so happy to hear your blazer dress fit perfectly and that your whole look came together beautifully with your accessories. We truly appreciate your support and hope you love wearing it!
Edelle
Erika was able to help me with a…
Erika was able to help me with a request regarding my order very quickly and efficiently. She was kind and accommodating! Thank you Erika!
April 22, 2026
Unprompted review
Reply from SOERA
Hey Lexi
Thank you so much for your kind words! 😊 We’re really happy to hear that Erika was able to assist you quickly and make the experience a smooth one. We’ll be sure to pass your feedback on to her, it will mean a lot!
If you need anything else, we’re always here to help.
Edelle
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