Sofatime Reviews 

381
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being knowledgeable, patient, and friendly, offering helpful guidance without pressure. People appreciate the excellent customer service and personalized approach, making the shopping experience easy and stress-free. Many consumers are thrilled with their purchases, including sofas, beds, and mattresses, often noting the high quality. However, some customers also noted poor customer service, mentioning unresponsiveness, lack of communication, and difficulties in resolving issues. A few other people also felt that products arrived faulty or were misrepresented, with issues like damaged parts or loose components.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, often highlighting the comfort and aesthetic appeal of items... See more

Service

Customers had positive experiences with service, with many reviewers praising the helpfulness and knowledge... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more

Rated 5 out of 5 stars

Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering. I needn't have worried. Melissa was on hands to assess my needs and ans... See more

Rated 5 out of 5 stars

We were recently in the Derry store where Dan helped us pick a corner sofa to suit our space. We were struggling to find a comfortable sofa we both loved especially with the tight dimensions we were w... See more

Rated 5 out of 5 stars

Fantastic experience ordering our new sofa. Tanya at the Newtownabbey store talked us through different options, not only for the sofa itself but payment and interest free options. She was very friend... See more


Company details

  1. Sofa Store

Written by the company

Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

381 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(381)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

I have visited the shop twice to…

I have visited the shop twice to purchase a sofa and both times I have had the privilege to been seen by kerry both times she was absolutely amazing and the best experience to what was a big decision but kerry made me feel so comfortable and at ease and it ended in me purchasing a lovely big new sofa. Cant thank kerry enough xx

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Just got ordered our new sofa with the…

Just got ordered our new sofa with the help of Tony. He was very patient and helped and offered suggestions, he allowed us to sit and get a feel for the sofa without pressure and helped measure and make sure it was the right fit for us. Would 100% recommend speaking with Tony, customer service was exceptional.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, as my wife and I entered the store, we were meet by Joe.

He introduced himself and made my wife and I very welcome, as we were both very unsure as to what exactly we were looking for when it came to buying a sofa.

His customer service was simply outstanding, was nice and relaxed and was able to answer our questions very well.

He gave us time to discuss and we didn’t feel pressured into buying.

With help of Joe, my wife and I were able to find what we wanted and made a total spend of £1,950 in his store.

Thanks to Joe! He made our Sofa Time extra special.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

New sofa

When into my local bed and sofa store and got met by the salesman went and looked about an seen a sofa we liked Jeff came up to us and explained all pricing options and stuff awesome guy definitely be back to do more deal with him.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Got a bed last month from a girl called…

Got a bed last month from a girl called lizzie and just came back and ordered a sofa from her, she is the nicest girl I’ve come across while shopping, so much knowledge and experience on anything we’d asked, would definitely recommend dreams/sofa time and especially Lizzie

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Melissa was amazing

Melissa was amazing, I came in to have a look & bought a fabulous sofa set! She was a total joy, so helpful!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

As soon as we entered the store Tanya came to greet us and gave us directions for the lift as we had a pushchair. The whole process she was great and went smoothly! Tanya gave us lots of advice and tips. She offered us beverages all throughout our visit and was very helpful! We will definitely be back in the future.

April 7, 2026
Unprompted review

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