Sofia & Grace Reviews 366

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the efficient delivery service, noting that orders often arrive on time and in good condition. People also find the ordering process to be easy and discreet, and many are satisfied with the variety of products available and the overall service provided. However, some people were dissatisfied with the product quality, describing items as cheaply made, not matching advertised descriptions, or having poor material. There were also concerns about products differing from photos, incorrect sizing, and issues with items arriving from international locations despite claims of a UK base, leading to longer delivery times and difficulties with returns.

What people talk about most

Product

Consumers find product quality to be ambiguous. While some reviewers are satisfied, praising fast delivery... See more

Quality

Customers consistently express disappointment with product quality. Many reviewers describe garments as... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and reliable... See more

Order

Reviewers mention ambiguous feedback about order. Some customers report issues with orders being too small,... See more

Service

Reviewers highlight positive aspects of service. Customers are satisfied with the fast and good service,... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered 2 pair of earrings on the 8th of December. Not arrived yet but have been reassured they are on the way.

Rated 5 out of 5 stars

Ease of using website… Highest quality of products at or below best price point. Fast , efficient delivery to my front door! Needs to be your go to for home delivery of incontinence materials, e... See more

Rated 5 out of 5 stars

I placed an order with this company and they already knew my Discover card numbers and didn't accept them. I started looking online and there are many complaints about them including cheap clothing a... See more

Company replied

Rated 5 out of 5 stars

My order comes as planned It arrives in good form and is always left to the side of our porch. I appreciate that. I'm very satisfied with the product I've ordered and with your company that makes it h... See more

Rated 5 out of 5 stars

Easy to order discrete delivery. Unable to find what I need in retail stores or drug stores. Always have the product I need. Fast ship.

Rated 5 out of 5 stars

I found products that satisfy my needs and the service is good, comes on time in discrete packaging.

Rated 5 out of 5 stars

A company of the same name has been dishonest but not this incontinence product company. Apologies for the confusion.

Company replied

Rated 5 out of 5 stars

Well, I received order intact. Got what I ordered this time. That's it.

Rated 5 out of 5 stars

You have the best customer service! Your people are knowledgeable, helpful, and kind. You have a wide variety of products for every need. I am very glad I found your company.

Rated 1 out of 5 stars

Took 10 days to arrive, saying they are based in UK that's a long time, tracking showed it came international?. The trousers were so cheaply made and nothing like advertised, better quality at primark... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible product. Ordered from what I thought was a genuine quality site in UK but after waiting weeks for the item, I checked them out to find they are in China. Finally received m... See more

Rated 1 out of 5 stars

Product did not match photo. Very inferior item sent. On enquiry they said would send correct replacement. No replacement and will not answer emails. I would advise against using this company.

Rated 1 out of 5 stars

Sham.. the luxe set is anything but luxe.. I followed the size chart and ordered large,(im usually medium) & couldnt Get the top over my shoulders. Fabric was seethrough & scratchy & color was pale... See more

Company replied

Rated 1 out of 5 stars

This is the poorest quality of garments I have ever had. There is no such thing as a London shop. Paid over £80 for two blouses which were made in China for probably £5 or less. Returns are rediculou... See more

Rated 1 out of 5 stars

I ordered some jewellery on the 3rd December and was told it was on its way, after numerous e mails, they arrived on the 27th December, they were not suitable ( they didn’t look like what I’d ordered)... See more

Rated 1 out of 5 stars

Could not be more disappointed in the item. Nothing like the photo in quality or color. Fabric is extremely thin and looks light yellow, not at all beige as in the photo. No way this item is what the... See more

Company replied

Rated 1 out of 5 stars

I ordered a product 3rd January and still not arrived. No reply from customer service despite contacting them twice. Is this an AI chinese company?

Rated 1 out of 5 stars

Awful , awful , awful. AVOID! Sizing way out, no labels. Material dreadful. Please do not waste your money

Rated 3 out of 5 stars

Sent product I didnt order. Reassure the heavies and the longest.??? Also received Rael light and #3 long. Worked well. Like Rael product.

Company replied

Rated 1 out of 5 stars

Ordered an item, too small and bad quality. It came from China. No one replies to emails in order to return it. Please don’t buy from this company. I have emailed them 10 times still no reply.

Rated 1 out of 5 stars

If you are going to order anything from this company I should think twice , I ordered a jacket and when it finely arrived I decided it wasn't what I was expecting so I emailed 4 times about returnin... See more


Company details

Written by the company

At Sofia & Grace, our mission is to destigmatize bladder leakage. We believe it’s about time to have a place for women to come together and talk openly about bladder control issues. With 1 in 3 women dealing with incontinence on a daily basis, we are here to open up dialogue and offer women a platform to discover products that help them live more confidently—without the stress or embarrassment caused by bladder control. This is the foundation and noble purpose that defines Sofia & Grace and the pillars our brand is built on.


Contact info

3.7

Average

TrustScore 3.5 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

nice

it was nice but a little hard to follow and it took a long time before i recived my order. and the truck that brought my box lift it in my garage and not on m y porch i have trouble walking and it was diffacult for me to get into my house.

June 21, 2024
Rated 5 out of 5 stars

I love Sofia and Grace

I love Sofia and Grace! You have the products i need, FedEx free delivrty, and a free zipper bag that is just beautiful. I’m so glad I discovered you!

June 19, 2024
Rated 1 out of 5 stars

Don't bother trying to get the trial package

I had ordered the trial to see if they would work for my daughter in law after giving birth. When I did, you had to sign up to get future deliveries to get the deal. The information I was given at that time was that the order for the regular shipment would not occur for two weeks. Imagine my surprise when my bank account was charged just two days after the trial order was placed. I had not even received the product yet. Then it took more than one phone call to customer service to get it refunded. By then, they had already shipped the regular shipment. They had told me on my first call that it would be cancelled and refunded so I would not receive it. Well that did not happen and I gut the regular shipment. Then they advised I could send it back and did send me a label. I was informed that FedEx would pick up the return the next day. That did not happen, so I took it to a FedEx drop location. Then two days later FedEx showed up to get it. Very poor communication on this. And not even having enough time to receive the trial pack and try it before shipping out and charging the customer the next shipment.

May 19, 2024
Sofia & Grace logo

Reply from Sofia & Grace

As before, we apologize for the circumstances of this transaction. When the trial order was placed online, the next delivery date was requested at that time, in which we responded to. When we discussed the shipment, we did attempt to stop it from arriving at your door, and because we were unsuccessful at doing that, in good faith, we refunded your credit card while awaiting the return of the packages. Hopefully you have received your refund, and all is well.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look