The staff were extremely helpful. My elderly uncle had a strict criteria regarding size etc and the customer advisor absolutely nailed it! She found us a perfect fit for my uncle. She was very p... See more
Company replied
Location
Switch locationLondon Road, G32 8XL Glasgow, GB
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My sales person Matt was very genuine and helpful. He was supportive but not pushy and guided me to the best material and colour to suit use and lifestyle. He was very friendly and made the whole pro... See more
Company replied
Great service and friendly staff! Didn’t feel pressured to buy and all options were shared with me before committing to my purchase.
Was a slight problem with paperwork on checking when home went back to.store was sorted immediately Very good service
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
London Road, G32 8XL, Glasgow, United Kingdom
4.9
Excellent
3K reviews
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Was a slight problem with paperwork on…
Was a slight problem with paperwork on checking when home went back to.store was sorted immediately
Very good service
May 25, 2026
Great service and friendly staff
Great service and friendly staff! Didn’t feel pressured to buy and all options were shared with me before committing to my purchase.
May 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sofology made it easy to order my new…
Sofology made it easy to order my new sofa plenty patience and took the time to make sure I got what I was looking for, staff very friendly , helpful and knowledgeable
May 21, 2026
Reply from Sofology - Glasgow
Thank you for this great review Lynn
The staff were extremely helpful
The staff were extremely helpful. My elderly uncle had a strict criteria regarding size etc and the customer advisor absolutely nailed it! She found us a perfect fit for my uncle.
She was very patient with him & made him smile which quickly put him at ease!
I cannot thank her enough for all her help & advice. We had a lovely experience & would highly recommend sofology.
May 18, 2026
Reply from Sofology - Glasgow
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Purchase of chair to match sofa…
I had already received my new sofa and was delighted with it so decided to purchase the matching chair so went back to the store to order it and was looked after by Desmond yet again in the Glasgow, London Road store who was is a very friendly helpful and efficient member of your staff
May 19, 2026
Reply from Sofology - Glasgow
Hi there, thank you for your review. Another great review for Desmond, we will make sure to pass this on! Have a nice day.
Couch meant to be with me 8th of may
Couch meant to be with me 8th of may, which keeps getting delayed. Anytime I phone up it’s delayed another week which hasn’t updated on the app. No updates telling me which I think is very poor service.
February 27, 2026
Reply from Sofology - Glasgow
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Matt the Sales Person
My sales person Matt was very genuine and helpful. He was supportive but not pushy and guided me to the best material and colour to suit use and lifestyle. He was very friendly and made the whole process very easy from start to finish.
May 17, 2026
Reply from Sofology - Glasgow
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Matt. Have a great day 😊
Reply from Sofology - Glasgow
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Glasgow
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Customer service was great everything…
Customer service was great everything was explained very well and made our experience good
May 7, 2026
Reply from Sofology - Glasgow
Thank you for awarding us 5 stars Mr Ross.
Matthew was amazing from start to…
Matthew was amazing from start to finish was so patient and explained everything so well.
April 27, 2026
Reply from Sofology - Glasgow
Hi there, thank you for your review. Another great review for Matthew, we will make sure to pass this on! Have a nice day.
Lovely sofa
Lovely sofa. not cheap but you get what you pay for. Delivery was great. Communication clear and transparent. 3rd sofa for me and will use again.
December 30, 2025
Reply from Sofology - Glasgow
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Glasgow
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great experience had at London Road…
Great experience had at London Road Sofology in Glasgow. Matt looked after us and completed our visit swiftly and without issue. He was also very patient with my 6-year-old daughter.
April 26, 2026
Reply from Sofology - Glasgow
Thank you for awarding us 5 stars Miss McArthur.
Great advice and fantastic service
Great advice and fantastic service
Arlene went above and beyond
March 31, 2026
Reply from Sofology - Glasgow
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Arlene. Have a great day 😊
Reply from Sofology - Glasgow
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Leanne was very knowledgeable and gave…
Leanne was very knowledgeable and gave great advice and excellent interpersonal skills
April 26, 2026
Reply from Sofology - Glasgow
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Leanne. Have a great day 😊
Reply from Sofology - Glasgow
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Enjoyable Visit
Really enjoyable visit. It was refreshing to look around the suites without being pressured, and when we needed assistance, the sales staff were welcoming, helpful, and easy to talk to.
April 6, 2026
Reply from Sofology - Glasgow
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Good staff good experience good…
Good staff good experience good customer service it was great
April 21, 2026
Reply from Sofology - Glasgow
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
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