From the minute I walked in it felt very welcoming and I wasn’t pestered straight away. Then a lovely gentleman called George came over and explained everything about the sofa I was looking at In grea... See more
Company replied
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See what reviewers are saying
I walked into the store and Emma came over to see if I needed help, not pushy, showed me some things I was interested in , so helpful and a really nice lady, I chose what I wanted and everything was s... See more
Company replied
excellent service very friendly, helpful and no pressure to buy , nothing was too much trouble assisted by excellent staff, went away to consider the options and returned when we made the decision.... See more
Company replied
I didn't feel rushed and spent a couple of hours deciding looking at all the options. So much to see, and taking measurements , trying to visualise how it would look in my room, so the staff had to... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom
- 03448639051
4.9
Excellent
3K reviews
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Marie was absolutely amazing
Marie was absolutely amazing. She was very knowledgeable and understood everything we needed. Even put up with our kids.
So lovely and easy to talk to.
February 8, 2026
Reply from Sofology - Hedge End
Thank you for choosing sofology!
Marc’s Expertise Made All the Difference
We had a fantastic experience at Sofology in Hedge End. From the moment we walked in, we were greeted warmly and given helpful advice, then left to browse at our own pace. Marc assisted us and was absolutely brilliant—he offered great guidance without being pushy and encouraged us to take our time looking around the store and even at other nearby stores.
Marc gave us real confidence in the products and made it clear that we didn’t need to buy anything we didn’t want or need. He answered all our questions thoroughly and made us feel completely comfortable throughout our visit.
We returned the next day to purchase our sofas, but unfortunately Marc wasn’t in that day. Even so, our first experience with him was so positive that we really appreciated the help and advice he gave us. Thank you, Marc!
January 27, 2026
Unprompted review
Reply from Sofology - Hedge End
Thank you for choosing Sofology!
Reply from Sofology - Hedge End
Thank you for choosing Sofology!
Staff very experienced and helpful on…
Staff very experienced and helpful on giving advice.
February 5, 2026
Reply from Sofology - Hedge End
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Beautiful choices fantastic service
The very experienced sales person Natasha was very approachable and professional. She answered all of our questions and offered great insite into every aspect of the process of buying with Sofology.We felt comfortable not rushed and valued we have never bought from Sofology before and now I can't recommend it highly enough. The purchase was straightforward and easy to understand. We are looking forward to the arrival of our chosen piece of furniture and making it at home. Great experience all round.
February 7, 2026
Reply from Sofology - Hedge End
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Marc was brilliant
Marc was brilliant, knew his stuff and wasn't pushy at all. Great knowledge
February 7, 2026
Reply from Sofology - Hedge End
Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.
Radhika was excellent
Radhika was incredibly knowledgeable about the products. Very professional and nice mannered.
February 7, 2026
Reply from Sofology - Hedge End
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great Service
Fabulous choice of sofas and armchairs. Marc checked and double checked every detail of my order and made sure I was happy with each of my decisions regarding fabrics and cushion cover options. I would thoroughly recommend Sofology for their high quality products and excellent service.
February 3, 2026
Reply from Sofology - Hedge End
Thank you so much for your fantastic 5-star review! We truly appreciate you taking the time to share your experience. Your satisfaction is very important to us, and it means a lot to know you had such a positive experience with our team. If there’s anything else we can do for you in the future, or if you have any questions or feedback, please don’t hesitate to reach out. We’re always here to help and look forward to welcoming you again.
Visit out of normal hours!
Went late on Thursday night & were the only people in the shop. Ended up speaking to George who was great - personable, knowledgable & helpful. Order was easy & he didn’t oversell. Would recommend asking for George in store
February 5, 2026
Reply from Sofology - Hedge End
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Hedge End
Thank you for sharing your experience Mr Sale
Excellent service provided by George
We were guided by George who is obviously an experienced sales person. He was sensitive to our requirements, friendly and proactive without being pushy. He was supported by a slick IT sales programme on an electronic tablet which was able to show examples of sofa configuration, colour and price - no guess work or imagination required by us.
February 4, 2026
Reply from Sofology - Hedge End
Thank you for awarding us 5 stars Andre!
We purchased a suite from you eighteen…
We purchased a suite from you eighteen months ago and we now need a footstall.Mathiew checked your records to see what suite we had and suggested which footstool we needed.very professionally done and nothing was too much trouble
February 4, 2026
Reply from Sofology - Hedge End
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff were very helpful with all…
The staff were very helpful with all information about the product.
It was great not to feel pressurised to buy but allowed space to consider carefully before deciding. In my opinion this always produces the best outcome.
February 4, 2026
Reply from Sofology - Hedge End
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
My sofologist Emma was amazing she was…
My sofologist Emma was amazing she was patient and so helpful explaining the process and answering all my questions about the sofa I was choosing
February 1, 2026
Reply from Sofology - Hedge End
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Emma. Have a great day 😊
Relaxed shopping experience
There staff were on hand, and in particular Natasha who dealt with our eventual sofa purchase, to answer any questions whilst also leaving us relaxed to wander around on our own and come back to them as needed.
January 25, 2026
Reply from Sofology - Hedge End
Thank you for sharing your experience Ms Justice
Great service and advice
Very clear and open advice on the sofa/chairs. Happy to spend the time explaining everything to us and answering all our questions. We were served by Maria and she was a great help.
January 31, 2026
Reply from Sofology - Hedge End
Thank you for sharing your experience Matthew
Can highly recommend the hedge end store
Really good experience and all really well explained by Steve in the hedge end store, he was able to go through a lot of what we want and didnt want and find the options that best suited us and resolved our concerns for not enough seating with alternative options. All in all a.quick and simple transaction.
January 31, 2026
Reply from Sofology - Hedge End
thank you for awarding us 5 stars!
BAD SERVICE AT HEDGE END
BAD SERVICE AT HEDGE END, ONE STARTED , ANOTHER SALESMAN FINISHED, NOT PUNCTUAL , POOR INFO, NO PURCHASE RECEIPT FOR THE DEPOSIT WHY AWFUL. TRAINYOUR TEAM .
January 25, 2026
Reply from Sofology - Hedge End
Hi Mr Velev, we would like to hear more about your complaint. Please email social.media.complaints@sofology.co.uk with the details of your visit.
Great service and highly recommend
We were served by Marc and he was very helpful, friendly and no pressure at all.
February 2, 2026
Reply from Sofology - Hedge End
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great welcoming great advise very…
Great welcoming great advise very helpful with no pressure of buying. Would recommend the store 100%
February 2, 2026
Reply from Sofology - Hedge End
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
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