sohocoffee.com Reviews 

The staff were very helpful and efficient and cant believe coffee was beyond great needed after some shopping

Dont accept cash. Its legal tender. So. Just wont ever spend with them again.

1 star
Three bottles purchased. Three bottles unfinished. At nearly £4 each, one might reasonably expect the drink to contain some detectable trace of the orange, mango, or passion fruit advertised on the label. One would be wrong.
The taste was medicinal. Not unpleasant in the way that, say, an unexpected ingredient might be unpleasant — but medicinal in the way that suggests someone in product development has never actually encountered a piece of fruit.
I do not recommend it.

I went in and asked for a veggie option, to which I was presented with ONLY tuna options. When I questioned it, the staff told me it was a vegetarian option. Sorry, since when was fish a vegetable?! You have staff who are clearly need dietary requirement training and a little common sense. Never setting foot in here again

I should read the reviews first before i went to have Coffee here with my husband. I am a coffee lover as what other people I supposed so I am so familiar with the coffee taste and how it made. I lost my £15 cause of no quality coffee they prepare and how they prepare them. They will charge you more if you won’t check your order! They will insist to have a large size of coffee when I only want to have regular. Coffee has bo taste it was like inly a hot water with color coffee. Also their smell were so strong, they are in a customer servicing they should look and smell clean. The lady has a cut on her hand too that should wear a glove instead when preparing drinks, they should also focus in their personal hygiene for the sake of the customers. I should went to starbucks instead and wait for the big queues there. Very disappointed.

Went in to the St Paul's branch in the City of London with a full ten mins to spare before our bus (26 bus stop outside). Ordered and paid for two coffees. There was no queue. However they were so lackadaisical, yacking amongst themselves and not giving a damn that they were unable to produce one the two coffees I had paid for before the bus arrived. I paid for a coffee I never got. Disgusting customer service. I'll certainly not go back.

Not many people have anything good to say about Soho Coffee.
I can confirm that.
Welcome to the UK, London, in particular where a coffee and snack will cost as much as a full meal in more civilised countries.
It’s also home the worst customer service on the planet. Recently tried to buy a toasted sandwich just after 5.00 pm at the St Pauls branch. The staff said they had already switched off the sandwich machine?!
What?!
You’re either OPEN or CLOSED. If you’re OPEN then serve your customers what they want. Don’t try and get out of providing a service because you want to go home early!
Terrible Staff, Terrible Company. Don’t ever go there.

DO NOT WORK HERE!!! Please avoid this place at all costs!!! This place doesn't deserve 1 star. In terms of the atmosphere, SOHO seems a friendly, chilled, and welcoming place to all its staff and customers. The problem is, this is what 'YOU SEE.' Behind closed doors, SOHO is a very different place entirely. Let me explain why. So I went for an interview just over a week ago for a part-time (5 hours) a week contract. My Interview was taken by the Manager 'Lydia.' 'Lydia' told me I had to work '15 hours.' All because they had little staff. This being said, I signed all paperwork and ticked all availability boxes. (Which was a mistake, because as soon as I ticked all availability boxes, they used this as an opportunity to take advantage and put me in for as many shifts as they could.).

I was also lied to at the interview by 'Lydia' and told that this job role was fully flexible and that I could choose the hours I wished to work. So, each time they kept putting me in for shifts, and I respectfully communicated to Lydia that there were too many shifts, and I couldn't make it for those times, as I had to travel by bus. Lydia became very unprofessional and kept accusing me of not being flexible. Also, over WhatsApp 'Lydia' then messaged, wanting me to sign a leavers form (getting sacked), all because I kept having to explain to them why I couldn't work all the shifts they were asking, despite my contract only being 5 hours.

Anyways, after the interview, 'Lydia' asked me to start on the Monday after, which was the 5th May 2025. But then I hadn't heard anything. So the 5th went by and I received a WhatsApp message from an assistant manager called 'Rasa' on Saturday, the 10th in the afternoon, asking me to start on Sunday, the 11th May 2025. A day before, when I had already made plans. 'Lydia' rang me, about 10 minutes after I finished speaking with 'Rasa.' Explaining how there has been a confusion and now they want me to start on the 12th. Then shortly after, Lydia asked me to start on the 13th, and then they switched the date back to the 12th. Honestly, this is the first time I have experienced such 'disorganisation' in a working environment.

So I let this slide, and went and did my first shift on the 12th May. All was okay, at first, the team was friendly, but then things quickly became worse. Shannon (employee) told me, so many staff had left due to how disorganised the company is. You have to wait almost 2 months to be paid. Shannon also told me how Lydia sits and does nothing all day, but gets all the credit, which is true. Usually, from experience, this is a red flag. Anyways, Lydia put me in for more shifts, I explained to Lydia via WhatsApp that I had to be careful due to my mental health issues, physical disabilities, and the fact that I receive UC and can only work up to 16 hours a week. Which I had mentioned more than once. But despite my best efforts, all of this was ignored. So a meeting was called between Myself, Lydia, and Shannon (employee).

Lydia then abruptly began to talk first, accusing me of 'lying' about my availability, that I didn't communicate my availability with them. Shannon denied saying anything bad about the company, then became confrontational and defensive. Once Shannon and Lydia had finished speaking. I then proceeded to say that I stand by everything I said in the text messages. I even left a voice note for Lydia explaining how awfully I was being treated. But there was no apology or anything.

I went into SOHO earlier this afternoon to sign a leavers' form. Lydia then came out from behind the bar, all angry and aggressive, got in my face all because I said on WhatsApp, I wished to leave. Lydia said loudly in front of all the customers, "You get disability benefits, you never made us aware." So I said to Lydia she didn't need to say that in front of all the customers. Lydia then made threats to report me to HR because I didn't tell them on a piece of paper about UC. Yet, I already told UC. Lydia kept overtalking me so I couldn't talk, and then told me she doesn't care what I have to say and to "get lost."

Coffee was barely warm, service was despicable and customer service 0 points.

If I have to pay £4 for a regulat cappuccino at Bristol airport I expect it topped with chocolate.

Only skimmed milk yet again There is a supermarket 10 seconds away!! Also last time dishwasher not working Someone needs to get a hold of things

0 stars, terrible allergy knowledge in the Cheltenham parade branch. Despite the drink on the soho website listing the drink my daughter wanted as safe, no peanuts etc. the staff refused to serve it. They had no valid allergy book (a legal requirement) for me to look through. When I asked to see the listed ingredients for the drink they just kept saying may contain traces of nuts, peanut is not a nut! It’s a legume for future reference. Appalling! Their reasoning for not serving was that they served a lady previously who had an allergic reaction to a drink they made. So either they aren’t listing ingredients correctly or they are cross contaminating things.

I ordered a drink and the waitress put my drink down on the table very abruptly following my challenge.

Staff need some help running this place in line with the current laws around allergies. You can’t refuse to serve someone a drink when it’s listed as safe on the website. If you’re needing to refuse people altogether then advertise that you are not safe for people with any allergies!

Soho - O2 London - ONLY CASHLESS!

Pathetic! at 1.30 practically run out of the very limited food on offer .
Coffee brought to us in take away cups because they had run out of clean coffee cups.
Better service in a motorway service station

Cashless businesses on our high street are a anti-consumer and should be avoided at all times.

Boycott Soho Coffee.

The staff here are always amazing. I come to the centre as part of my job and my experience here is always a pleasant experience. Caring, helpful and lovely individuals. Good range of food and good service.

Food was good but the coffee dreadful. I ordered a black americano and it was like a cup of hot brown water. No crema or anything that one would expect of a quality coffee.

used to go there since they opened but almost a year ago they changed staff to notice after that they start to treat me in very arrogant disrespectful way for no reason ! then on couple of occasions and whenever I ask for receipts I found out they were charging me for items I didn’t order and more expensive than my order! when I brought that to their attention their answer was : why I don’t go somewhere else! noticed they do that with any coloured or Muslim looking person. so awful racist experience.

They charge 95p for a babyccino that is literally 30ml of warm milk while most coffee shops give it to you for free

I worked for Soho coffee a few years back. It was run by bullies! I’ve NEVER or will NEVER drink or eat in there ever again!