Solace Health Reviews 

883
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 838 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and patient advocates for their remarkable compassion, listening skills, and constant support. People note that the team excels at navigating complex medical and insurance challenges, making overwhelming life situations much easier to handle. However, some people mentioned issues with communication difficulties, unreturned calls, and long appointment wait times. A few reviewers felt that the phone system was frustrating and that getting timely responses from representatives proved challenging. Others expressed disappointment regarding billing transparency and perceived a lack of truly useful guidance during their interactions.

What people talk about most

Staff

People report positive experiences with staff, highlighting dedicated care advocates and medical... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that advocates are consistently helpful and... See more

Service

Reviewers mention positive feedback about service, noting quick assistance and helpful medical advocates who... See more

User experience

Clients share positive opinions on user experience, describing it as amazing and outstanding. Consumers... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised their helpful contacts, mentioning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living... See more

Company replied

Rated 5 out of 5 stars

Makayla has totally relieved me of the horrendous and unnecessary burden since being diagnosed with the big C in January. It’s been a constant hassle with doctors and insurance to no avail. The last t... See more

Company replied

Rated 5 out of 5 stars

Patricia Cartwright was my RN advocate who helped me get my Zepbound paid for through the Medicare Bridge GLP-1 program. She was very knowkledgeable about what had to be done and with her assistance I... See more

Company replied

Rated 5 out of 5 stars

I had a great experience when working with the Solace physician, nurse advocate, and Solace Care Team. I cannot state any real complaints. The time to get the necessary documents handled by all parti... See more

Company replied


Company details

  1. #16 of 41 best companies in Health Consultant
  2. #17 of 23 best companies in Health Insurance Agency
  3. #69 of 116 best companies in Insurance Agency
  4. #13 of 59 best companies in Internet Marketing Service
  5. #14 of 21 best companies in Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

883 reviews

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4.5

All reviews

(883)

878 reviews in the last 12 months

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Rated 5 out of 5 stars

I was looking for help with chronic…

I was looking for help with chronic back pain, with changing my primary Dr and with getting approved for Medicare’s GLP1 program. Alexandria at Solace helped me with all three issues.

August 2, 2026
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Reply from Solace Health

We're so glad we could assist you with your back pain, primary care, and Medicare program needs. Your positive feedback is truly appreciated!

Rated 5 out of 5 stars

I am finally getting the help I’ve…

I am finally getting the help I’ve needed for yrs about my health and diet, it’s just the best program I could never had been able to afford it without this , easy to understand ,I’m not a rocket scientist on diets but I can get all the help I need ask any questions I want ,it’s a great plan thank you

August 1, 2026
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Reply from Solace Health

We're so happy to hear our program is providing the health and diet support you've needed for years. We're glad it's easy to understand and that you feel comfortable asking questions. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great company! Sasha has been very attentive in…

Sasha has been very attentive in helping me with anything I need. The company does a great job of catering to all of my needs. They are great!

July 25, 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and appreciate your kind words. We value your feedback.

Rated 5 out of 5 stars

You matched me up with a wonderful…

You matched me up with a wonderful advocate. She has been very helpful resourceful and really quick. She makes great suggestions and she follows through on everything. She says that she will do. I appreciate all the work that she does for me helping me out because I’ve been feeling just so overwhelmed with everything.

August 1, 2026
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Reply from Solace Health

We're so happy to hear our advocate has been such a wonderful resource for you during this overwhelming time. We truly appreciate your kind words and are glad we could provide the support you needed.

Rated 5 out of 5 stars

Solace representative

My experience with solace has been outstanding. My solace advocate has helped me get my prescriptions faster. He worked with the doctor and pharmacy. He is very knowledgeable. When he tells me he’s going to call he calls whether it be a certain time or on a certain day. I’m so glad that I found Solace.

July 27, 2026
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Reply from Solace Health

Thank you for sharing your wonderful experience! We are so pleased to hear that your advocate has been instrumental in helping you get your prescriptions faster and that their knowledge and reliability have made such a positive impact. We're truly glad you found us!

Rated 5 out of 5 stars

My nurse was very helpful and…

My nurse was very helpful and knowledgeable!

August 1, 2026
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Reply from Solace Health

We are so pleased to hear that your nurse was helpful and knowledgeable. We truly appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Patient

Patient, kind, caring, helpful, loving individuals who are willing to do what it takes to see that the needs of the patient are met in timely manner.

July 8, 2026
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Reply from Solace Health

We are so happy to hear that our team's dedication to patient care has made such a positive impact. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

Scott collected 610 pages of medical…

Scott collected 610 pages of medical records and secured an appointment with University of Texas South West with specialist who deal with specific types of Cerebral Ataxia not do to usual causes (blood, genetic ect.)He accomplished it in a few weeks. We had been trying to get this done for over 2yrs on our own with many Dr's telling us it's not possible. He also found provider and insurance to get PureWick external catheter at no cost when all other providers told us to come up with $500 for system and $200/mo or you can't have it even though you need it. Sorry was most common response from everyone we had asked to help find a pathway to getting Healthcare and tools to improve disrupted life do to unknown reasons. YEA SCOTT. (WE NOW HAVE HOPE)

July 24, 2026
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Reply from Solace Health

We are incredibly grateful for your wonderful feedback and are so pleased to hear about the positive impact our assistance has had on your journey. It truly warms our hearts to know that we could help navigate such complex challenges and bring you hope. We understand how frustrating it can be to face obstacles in healthcare, and we are committed to finding solutions for those in need. Thank you for sharing your experience.

Rated 5 out of 5 stars

Kayla is awesome

Kayla is awesome, knowledgeable and super sweet ! I am now on the bridge program for my Zepbound, thank you ! Anyone who feels like a whisper in a hurricane when trying to deal with health insurance companies, call Solace they do the work !

July 26, 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and that we could assist you with the program. We appreciate you sharing your kind words and recommendation.

Rated 5 out of 5 stars

Angels in my corner

my advocate made things happen for my better health. now I can get back to normal living without severe pain, I'm very appreciative of solace and my advocate Lisa . years of living with very bad pain and possibility of much worse injury is no longer a fear, thankful that I found solace, a blessing indeed

August 1, 2026
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Reply from Solace Health

We are so happy to hear that we could help you achieve a better quality of life and alleviate your pain. It's truly wonderful to know that you are no longer living with fear and can return to normal living.

Rated 5 out of 5 stars

Jalita is a Godsend

Jalita is a Godsend! She has helped me tackle my most difficult complicated medical issues and get me back on the Road to Health and Wellness!

July 24, 2026
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Reply from Solace Health

We are so incredibly happy to hear that our advocate has been such a tremendous help to you. Thank you for sharing your positive experience!

Rated 1 out of 5 stars

Solace hasn't been worth my time, or money.

Solace has done nothing to help me, yet they billed my insurance $ 1000.00. I personally find this sketchy at best, fraudulent at worst.

July 14, 2026
Unprompted review
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Reply from Solace Health

Hi James, we are so sorry to hear this, that is not the experience we want for you and we take concerns like this seriously. Please give our customer service team a call at (240)693-3281 so we can look into your account and the billing in question directly with you 💚

Rated 5 out of 5 stars

Very competent with extensive…


Very competent with extensive experience in heal
Worked to get the right result for Mr
I feel alot better8

July 24, 2026
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Reply from Solace Health

We're so glad to hear you're feeling much better and appreciate your kind words.

Rated 5 out of 5 stars

Wonderfull help

Great experience. Very helpful. Felt very cared for and cared about

July 23, 2026
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Reply from Solace Health

We're so happy to hear you had such a great experience and felt well cared for. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Why would I lie I'm very appointed.by…

Why would I lie I'm very appointed.by what yall said don't lie please

July 30, 2026
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Reply from Solace Health

We appreciate you sharing your thoughts. We understand your disappointment regarding what was communicated, and we want to assure you that honesty is very important to us. We are reviewing this feedback carefully.

Rated 5 out of 5 stars

Kept in touch frequently

Kept in touch frequently

July 23, 2026
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Reply from Solace Health

We're glad to hear that our communication met your expectations. We appreciate your feedback.

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