Solace Health Reviews 

831
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 775 reviews, reviewers overwhelmingly had a great experience with this company. People frequently express deep gratitude for the professional support received during challenging times. Many customers praise their dedicated advocates for providing exceptional assistance with complex medical situations and navigating difficult health insurance challenges. Consumers note that the staff members are incredibly caring, highly knowledgeable, and exceptionally effective at improving their overall healthcare journey. However, some customers also noted frustrating issues with scheduling, mentioning missed appointments, late arrivals, and excessively long waiting times. A few other people similarly felt that communication broke down completely due to unreturned phone calls, technical difficulties, and unresponsive representatives.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally dedicated to supporting their needs.... See more

Customer service

Users describe positive interactions with customer_service, noting that advocates are incredibly helpful and... See more

Service

Customers consistently note positive experiences with service, highlighting dedicated advocates who help... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting both positive support and frustrating communication... See more

User experience

Customers report positive experiences with user_experience, highlighting that staff members are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living... See more

Company replied

Rated 5 out of 5 stars

Kira has been wonderful, she has answered all of my medical questions and made good recommendations for me. I have become increasingly disgusted with our current health care system. Appointments take... See more

Company replied

Rated 5 out of 5 stars

My experience with my solace advocate, Nina has been a true blessing. She's always there for me when the nursing facility in temporarily at doesn't do what there supposed to do, she helped with neglec... See more

Company replied

Rated 5 out of 5 stars

Scott collected 610 pages of medical records and secured an appointment with University of Texas South West with specialist who deal with specific types of Cerebral Ataxia not do to usual causes (bloo... See more

Company replied


Company details

  1. #29 of 41 best companies in Health Consultant
  2. #19 of 23 best companies in Health Insurance Agency
  3. #84 of 117 best companies in Insurance Agency
  4. #18 of 59 best companies in Internet Marketing Service
  5. #19 of 21 best companies in Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

831 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(831)

827 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My advocate Gina

My advocate is Gina & she has been such an enormous help in every way. I have never had an advocate before but was really overwhelmed I highly recommend she was with me every step of the way. Thanks so much Gina

June 16, 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so happy to hear that our advocate provided such enormous help and support. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

I was assigned an advocate who didn't…

I was assigned an advocate who didn't inspire my confidence. When I requested another, I was assigned a very knowledgeable and well-spoken nurse who has navigated my confusion and worries admirably. Her work has been exemplary and I am thrilled at her abilities to interface with my doctors. As well as with the work she has done to provide me with the knowledge I am seeking. Solace has my gratitude. I am sure my care is better than it would be in her absence.

July 21, 2026
Solace Health logo

Reply from Solace Health

We are truly grateful for your kind words and appreciate you sharing your positive experience. We are so pleased to hear that our nurse has provided you with such exceptional support and guidance, easing your worries and confusion. We value their dedication to providing comprehensive care and knowledge.

Rated 5 out of 5 stars

Karen hears ,and listens

I Love the Way Karen listens and hears me. She helped me with some ideas with my back, and has helped me immensely with dealing with my gastroenterologist. I love the way she checks up on me.

July 28, 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear about the wonderful support you've received. It's fantastic to know that your advocate has been so attentive and helpful with your health concerns.

Rated 5 out of 5 stars
Solace Health logo

Reply from Solace Health

We're delighted to hear that our team member provided such excellent service. We truly appreciate you taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

Brooke Waddell is a super hero

My my Advocate Brooke Waddell has been a godsend. She's navigated the Muddy Waters of the system and we have made real progress. Through her efforts I have made Headway in my ketamine treatment and have been successful at getting approved for glp-1 medication and now have a dietitian. I can't believe the red tape that she has gone through to accomplish all this for me. She is in constant contact with me and I feel like I am not alone but have a fighter in my corner. This woman deserves a raise. I can't tell you enough how good she has been and how much effort she has put into this

July 28, 2026
Solace Health logo

Reply from Solace Health

We are so incredibly happy to hear about the exceptional support you've received. It's wonderful to know that our team member has been instrumental in navigating complex systems and achieving such significant progress for you, particularly with your treatments and dietitian approval. We truly appreciate you sharing your positive experience and recognizing the dedication and effort involved. Your feedback is invaluable to us.

Rated 5 out of 5 stars

She has helped me regain peace of mind

She has helped me regain peace of mind. Comes up with questions for my providers that I don't think of.
She has been a big help.

July 15, 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear our advocate helped you regain peace of mind and provided such valuable support with your providers. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Before joining Solace

Before joining Solace, I never got answers for my symptoms. Answers that were clearly present on old CT scans. It took years before I received the needed X-rays. To have answers is very important.

July 21, 2026
Solace Health logo

Reply from Solace Health

We appreciate you sharing your experience. We are glad we could provide the answers you sought after such a long time. We value your feedback.

Rated 5 out of 5 stars

They have been very helpful.

They have been very helpful.

July 27, 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that our team has been very helpful to you. We truly appreciate your kind words and positive feedback!

Rated 5 out of 5 stars

I now feel heard

I now feel heard. My nurse has been wonderful helping me navigate through a difficult and different health system than what I am used to.

July 28, 2026
Solace Health logo

Reply from Solace Health

We're so pleased to hear that your nurse has been wonderful in helping you navigate through a new and difficult health system. It's great to know you feel heard and supported.

Rated 5 out of 5 stars

Thank you, Leisha Fee

The Advocate appointed to me, Leisha Fee, has been so very helpful, thoughtful, pleasant, and such a good listener. She has helped me maneuver different agencies and get a fix on new options. I am quite satisfied with this experience. Many thanks.

July 20, 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear that your advocate has been so helpful and pleasant. It's wonderful that she has assisted you in navigating different agencies and exploring new options. We are delighted that you are satisfied with your experience.

Rated 5 out of 5 stars

I have had a great experience with my…

I have had a great experience with my helper but my son who has another person is very frustrated with her help. I recommended that he apply with Solace but his experience has been frustrating

July 27, 2026
Solace Health logo

Reply from Solace Health

We're happy to hear about your positive experience! We're concerned about your son's frustration and want to ensure everyone receives excellent help. We appreciate you sharing this feedback.

Rated 5 out of 5 stars

My nurse advocate is very attentive

My nurse advocate is very attentive, informed and has helped me navigate Medicare issues and coverage.

July 27, 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear that your nurse advocate has been so helpful and attentive in guiding you through your Medicare questions and coverage. We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Maddie is wonderful

Maddie is wonderful. Helpful , kind and caring. She has been a huge help for me while I work full time a try to help my mom navigate through everything.

July 27, 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience and that our advocate has been such a wonderful help to you and your mother. We truly appreciate your kind words!

Rated 1 out of 5 stars

1 MISTAKE AND NO COMPASION.

My daughter 18 yrs was a client at Solace but left due to staff conflict. She was in need of treatment and contacted Solace. Pedro completed intake. He told her she was accepted and pack your bags. She needed to sign a form not to leave Solace without approval.
Unfortunately, my daughter is going thru problems and needed immediate residential help.
We met with owner Sam in one of the offices. He yelled at my daughter because she smoked a few puffs in the care. She apologized and regretful. She told him she needed help. Well, I sat in the office feeling the worse because he talks down to people and makes you feel terrible about your addiction.
Owner Sam likes to talk about how he once had problems with drug addiction and how he is a self made success story. You think the man would have some compassion because he has kids.
He went on to tell us that his daughter is doing well, she bought a car and has her own apartment. Since, he referred to his 19 yr old daughter and I thought he would have compassion and help my daughter.
He looked at my daughter and told her that the residential house had some good people there. And he will not accept her to this treatment at Solace. He referred her to a place far away with no residential.

The Owner Sam claims to understand the drug disease. But, his a big shot with so many beautiful houses. I never met him before in person. My daughter would tell me he yells and talks down to residents. I had to sit there and listen to him belittle us, just because I was in desperate need for my daughter to get help.
I have worked in public service for over 25 years. I have never heard any of our attorneys talk down to clients in need of understanding and make them feel undeserving and worthless.
SOLACE IS SUCH A DISAPPOINTMENT. THANK YOU

July 24, 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi Blanca, we are so sorry to hear about this experience for your daughter, and we want to be upfront with you. We are not a treatment center, and we were unable to find any record of your daughter in our system. We want to make sure we understand what happened, so we have requested more information and would be happy to look into this further 💚

Rated 1 out of 5 stars

I had a scheduled appointment on my day…

I had a scheduled appointment on my day off 7/27 at 10:00 a.m. I had been deluged with marketing pop ups and decided to try as I have struggled to find healthcare since I moved. After waiting for 34 minutes and getting unrespondable texts saying my physician would be with me shortly I received another text asking me to re-schedule. I have continued to be bombarded with marketing but when I tried to reschedule their bookings were full up. Another over marketing ploy to take advantage of the elderly ?? I certainly think so !!!

July 27, 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi Ava, we are so sorry for what happened here, waiting over half an hour and then being asked to reschedule is not the experience we want for you, especially after everything you went through trying to find care since your move. We have requested more information so our support team can look into this and follow up with you directly 💚

Rated 5 out of 5 stars

Helpful and supportive

I was impressed with both the physician who conducted my intro/intake and the nurse practitioner who was assigned to my case. Well-informed, professional and engaging. My caseworker provided useful information about one of my conditions as well as contacts I might use for legal advice. I have referred two of my friend to Solace

July 27, 2026
Solace Health logo

Reply from Solace Health

We are so glad to hear about your positive experience with our team, from the physician to the nurse practitioner and caseworker. Your kind words and referrals mean a great deal to us.

Rated 5 out of 5 stars

Holly is good listener

Holly is good listener

July 18, 2026
Solace Health logo

Reply from Solace Health

We are so glad to hear that you had such a positive experience. We truly appreciate your kind words and feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look