I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living... See more
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Review summary
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Reviews shaping this summary
Makayla has totally relieved me of the horrendous and unnecessary burden since being diagnosed with the big C in January. It’s been a constant hassle with doctors and insurance to no avail. The last t... See more
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Patricia Cartwright was my RN advocate who helped me get my Zepbound paid for through the Medicare Bridge GLP-1 program. She was very knowkledgeable about what had to be done and with her assistance I... See more
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I had a great experience when working with the Solace physician, nurse advocate, and Solace Care Team. I cannot state any real complaints. The time to get the necessary documents handled by all parti... See more
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Company details
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- #19 of 21 best companies in Life Insurance Agency
Written by the company
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.
Contact info
United States
- support@solace.health
- solace.health
4.5
Excellent
854 reviews
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Krystol helped me a lot really enjoyed…
Krystol helped me a lot really enjoyed my time with her however I didn’t realize I had to pay for it so I’m having to discontinue it and I hate it but that’s the way it is
August 4, 2026
Reply from Solace Health
We are happy to hear you enjoyed your time with Krystol. We understand your situation and regret any misunderstanding regarding payment. We appreciate your feedback.
I feel that everything that needs to be… Advocates are a great help.
I feel that everything that needs to be done, has been done. Very helpful coming up with the services that I
need assistance with.
July 29, 2026
Reply from Solace Health
We're glad we could assist you with your needs. Thank you for your kind words!
She talked to me nicely to understand…
She talked to me nicely to understand helped me out very well.l am pleased with the outcome
August 5, 2026
Reply from Solace Health
We are so pleased to hear that you had such a positive experience and that our team was able to assist you effectively. Thank you for sharing your kind words!
Miriellle always makes me feel…
Miriellle always makes me feel comfortable about certain issues I have and is extremely helpful. She responds quickly and I trust her.
August 5, 2026
Reply from Solace Health
We are so happy to hear about your positive experience with our team member! We appreciate your kind words and are glad they are taking such great care of you.
Beware, don't trust them.
Started with them in 12/2025. I was adamant that I couldn't afford to pay. I was assured that it was covered by insurance. Then 8 months later I start getting bills. They excel at excuses. You won't know the charges for some time. It could vary from month to month. They are bottom feeders.
August 6, 2026
Unprompted review
Reply from Solace Health
Hi Clay, we are so sorry for what you went through, being told upfront that this was covered and then getting unexpected bills eight months later is exactly the kind of experience we never want for our patients, especially when affordability was something you were clear about from the start. We understand how frustrating and honestly exhausting that must have felt. We want you to know your file has been inactivated so you won't be charged further, and we won't be billing you for August. If you ever want to come back, you're always welcome to reach out to us directly and we'll pick things back up from there. Thank you for your patience while we worked through this with you 💚
My needs are never going unmet
My needs are never going unmet. In ways where my disability may cause a hinderance, Solace has had my back. Thank you, Solace, for Teri and the medical team who listens to me.
August 5, 2026
Reply from Solace Health
We are so incredibly happy to hear that our team has been able to provide such dedicated support and ensure your needs are met. It's wonderful to know you feel listened to and cared for.
Kira has been wonderful
Kira has been wonderful, she has answered all of my medical questions and made good recommendations for me. I have become increasingly disgusted with our current health care system. Appointments take months, my calls are rarely answered, and very few health care professionals appear to care for me as an individual. Kira does.
July 29, 2026
Reply from Solace Health
We are so pleased to hear that our team member provided you with such a positive and supportive experience. We understand your frustrations with healthcare system challenges, and we truly value your feedback. We are committed to ensuring every individual feels cared for and heard.
Helen is very polite and informative
Helen is very polite and informative, I get encouraged every time I talk to her
About the different thing that Medicare doing or not doing
July 28, 2026
Reply from Solace Health
We're so glad to hear that our team member provided such a positive and informative experience for you. We appreciate your kind words!
Lack knowledge of what I need and…
Lack knowledge of what I need and assistance is poor.
August 6, 2026
Reply from Solace Health
Hi Crystal, we're sorry to hear the support hasn't felt like enough, that's valuable feedback. We are always open to moving you with someone who may be a better fit. If you're open to that we'd love another opportunity to make this right, give us a call at (240)693-3281 💚
Reply from Solace Health
It's wonderful to hear that you had such a positive experience. We are so glad that our team member was able to provide you with amazing and helpful assistance.
Love my patient advocate help! Jill
This is Pam Haleys review. Im not sure why my husbands name is on here! Jill Galombeck has made calls for me and has helped me with my medical needs!
Shes not pushy at all and like so many others that call you and just become petty she is not that way. She schedules our calls and if I need her for anything else, I'll text her.
July 28, 2026
Reply from Solace Health
We're so glad to hear about your positive experience and appreciate you sharing how helpful our team member has been with your medical needs. We value your feedback!
Monica has demonstrated a sincere interest
Monica has demonstrated a sincere interest is helping me navigate the complexity and confusion surrounding my healthcare needs. I now feel secure that I have someone who is interested in me and my welfare.
August 4, 2026
Reply from Solace Health
We are so pleased to hear that our team member has been able to provide such dedicated support and help you navigate your healthcare needs. It's wonderful to know you feel secure and well-cared for.
Reply from Solace Health
We're truly happy to hear that we met your expectations and appreciate your kind words. Thank you for your support!
Melissa is so friendly and helpful
Melissa is so friendly and helpful. She has done so much helping me find new doctors and places I can put my husband so I can have some down time to take care of myself. So thankful for her. Wished I had done it sooner.
August 4, 2026
Reply from Solace Health
We are so happy to hear about the wonderful support you received. It's truly rewarding to know we could help you find the resources you needed.
The RN is top notch
The RN seemed quite intelligent, was organized and communicated well with me and my physicians offices.
As a retired RN case manager I was quite impressed with how thorough she was in looking at ways to provide me with medication my insurance company did not have on the formulary.
August 4, 2026
Reply from Solace Health
We are so pleased to hear about your positive experience and that our team member provided such thorough and intelligent support. It's wonderful to know her efforts made a difference with your medication needs.
I really like Jennifer and we get along…
I really like Jennifer and we get along well. She is easy to talk to and sometimes I feel like I am jabber jaws.
July 28, 2026
Reply from Solace Health
We're so glad you connect well with our team! We appreciate your kind words.
My advocate Leisha is absolutely…
My advocate Leisha is absolutely fantastic she takes care of so much for me and always has a great attitude when we are discussing things
July 28, 2026
Reply from Solace Health
We are so happy to hear about your positive experience with your advocate! We appreciate your kind words and are glad they are taking such great care of you.
It helps to have someone to guide me…
It helps to have someone to guide me through all that’s going on. I’m just greatfulbto have someone that calls to see if I need anything. Or how I’m doing. An helps me where I don’t understand.
July 28, 2026
Reply from Solace Health
We're so glad to hear our support has been helpful and that we've been able to provide the guidance you need. We appreciate your kind words!
Just wait when you least expect it…
Just wait when you least expect it after months of coverage you will be billed. They will tell your previous bills were forgiven so you were never notified but now you have to pay each month and every month thereafter you will have to literally beg for loan forgiveness or pay up.
August 3, 2026
Unprompted review
Reply from Solace Health
Hi Susan, we are so sorry, that is a confusing and frustrating way to find out about charges, and that is not the transparency we want for our patients. We understand how frustrating and honestly exhausting that must have felt. Your file has been inactivated so you won't see any further charges, and we won't be billing you for August. Please know the door is always open here, whenever you're ready, just reach out and we'll pick things right back up with you. Thank you for your patience while we worked through this 💚
Get ready to be billed
Get ready to be billed. They will give you no billing estimates. They will say they take your insurance. They will say you are covered. They may take some insurance but they will bill you the rest. In the beginning they will forgive the amount they can’t collect co-pays etc and not tell you this is happening so you will not get a bill for a few months. Then they will bill you out of nowhere. They will tell you they forgive most copays and they may but you will have to get on your knees and beg each month for forgiveness. Like a member of a cult not a patient. I think the “forgiveness” is actually a business model where they can immediately write off the debt or collect it depending on whimsy and caprice.
July 7, 2026
Unprompted review
Reply from Solace Health
Hi Blue, we are so sorry, no one should have to guess what they owe or feel like they're begging for clarity on their own bill. That is not okay and not how we want our patients to feel. We have requested more information so our team can look into your account and get this in front of the right people 💚
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