Solace Health Reviews 

840
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 829 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their compassion, helpful guidance, and ability to simplify complex medical and insurance challenges. Consumers note that the professional team listens attentively, making them feel supported and significantly reducing their daily stress and anxiety. However, some people mentioned communication difficulties and occasional delays in scheduling appointments. A few other people also felt that the phone system is frustrating and experienced challenges when trying to reach representatives. Other customers expressed frustration regarding unexpected insurance billing issues and a lack of clear, helpful information during intake calls.

What people talk about most

Staff

People report positive experiences with staff, highlighting dedicated care advocates and medical... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that advocates are consistently helpful and... See more

Service

Reviewers mention positive feedback about service, noting quick assistance and helpful medical advocates who... See more

User experience

Clients share positive opinions on user experience, describing it as amazing and outstanding. Consumers... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised their helpful contacts, mentioning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living... See more

Company replied

Rated 5 out of 5 stars

Makayla has totally relieved me of the horrendous and unnecessary burden since being diagnosed with the big C in January. It’s been a constant hassle with doctors and insurance to no avail. The last t... See more

Company replied

Rated 5 out of 5 stars

Patricia Cartwright was my RN advocate who helped me get my Zepbound paid for through the Medicare Bridge GLP-1 program. She was very knowkledgeable about what had to be done and with her assistance I... See more

Company replied

Rated 5 out of 5 stars

I had a great experience when working with the Solace physician, nurse advocate, and Solace Care Team. I cannot state any real complaints. The time to get the necessary documents handled by all parti... See more

Company replied


Company details

  1. #29 of 41 best companies in Health Consultant
  2. #19 of 23 best companies in Health Insurance Agency
  3. #84 of 117 best companies in Insurance Agency
  4. #18 of 59 best companies in Internet Marketing Service
  5. #19 of 21 best companies in Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

840 reviews

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4.5

All reviews

(840)

837 reviews in the last 12 months

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Rated 5 out of 5 stars

She cares

She cares. She is very helpful.

August 3, 2026
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Reply from Solace Health

We're truly glad to hear that our team member was very helpful and showed such care. We appreciate your kind words.

Rated 5 out of 5 stars

Winning the Referral Battle

Advocate sufficiently communicated with my Primary Care physician and his team to issue referrals for which I have been waiting for quite some time. Receiving Referrals have been a major obstacle for me.

July 27, 2026
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Reply from Solace Health

We're glad to hear our team effectively coordinated with your physician to secure the referrals you needed. We understand how crucial this is.

Rated 5 out of 5 stars

Wonderful!

The doctor in the first phone visit listened to me while I explained my complicated medical situation for an hour! She had a new suggestion about one possible cause of my problems. So valuable! Then Liz, the nurse, listened with the same level of attention. Her suggested contacts have again proved very helpful! This level of focused, knowledgeable attention is priceless.

August 3, 2026
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Reply from Solace Health

We're so glad to hear about your positive experience and the valuable insights you received from our team. It's wonderful to know that our attentive care and helpful suggestions made such a difference for you. Thank you for sharing your kind words!

Rated 5 out of 5 stars

Solace is a great Organization to help people who are struggling with any type of problem you may have, by standing up for you.

Ann, my advocate has helped me above and beyond my expectations. She is a very caring person. She talks to me in away that makes things more understandable. She's helped me get alot of things straightened out that I had messed up. She stepped up and helped take care of somethings for me.

August 3, 2026
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Reply from Solace Health

We are so happy to hear about the exceptional support you received. It's wonderful to know that our team's dedication to addressing your concerns and finding resolutions has made such a positive impact. We truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Staff is AMAZING and I adore Mattis

Staff is AMAZING and I adore Mattis. She goes above and beyond of any of my expectations. I've had multiple stints of therapy, and Solace is by far the best I've worked with!

July 15, 2026
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Reply from Solace Health

We are so happy to hear about your amazing experience and that our team exceeded your expectations. We appreciate your kind words and are thrilled to know you find our service to be the best.

Rated 4 out of 5 stars

I am pleased with the support

I am pleased with the support . The only issue is that I didn’t know a prior authorization was required . I got denied .

July 27, 2026
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Reply from Solace Health

We appreciate your feedback and are glad to hear about your positive support experience. We understand your frustration regarding the prior authorization. We are always working to make our processes clearer.

Rated 1 out of 5 stars

I called them because I have a bad…

I called them because I have a bad heart, 4 vertibrea and 5.25 discs crushing my spinal cord "Healthcare" has deemed me completely worthless and useless. (They wouldn't keep telling me to kill myself if I were worth anything) They signed me up. Then, Taylor Bartsch procedded to do nothing as I sit day in and day out in sheer agony and fear of a heart attack. After two months of doing nothing and them ghosting me after four so called appointments I decided to just blck them. Taylor is clearly going to do nothing about my heart or back. It's like extreme human suffering means nothing anymore.

8-9-2026 Update:

Each and every word of their reply was wildly innapropriate and downright willfully uninformed. Their "team" much like their greater "Healthcare" industry clearly does not care about human suffering.

The whole "hurting yourself" put it over the top. Guess I'll have to call them 300 times a day and complain about "suicide." LMAO

July 19, 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi, we are so deeply sorry for everything you are carrying right now, both the pain in your body and the pain of feeling unheard and dismissed. You are not worthless, and what you are going through matters. Two months of waiting while in this much fear and agony is not okay, and it is not the care you deserve. We have requested more information so our team can look into this and make this right for you

If you are in crisis or thinking about harming yourself, please know you are not alone, you can call or text 988 to reach the Suicide and Crisis Lifeline any time, day or night 💚

Rated 5 out of 5 stars

Thankful for Solace

Brandy D has been a life saver . Helping me navigate all my meds, drs appts and medical equipment I need . I am pleased with all she has done

July 30, 2026
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Reply from Solace Health

We are so happy to hear that our team member has been a lifesaver for you. It's wonderful to know they've helped with your medications, appointments, and medical equipment.

Rated 5 out of 5 stars

autumn was on top of all matters

autumn was on top of all matters, she was very pleasant to talk with

July 26, 2026
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Reply from Solace Health

We are so pleased to hear that our team member was on top of everything and provided such a pleasant experience. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Rachel is an Angel

Rachel is an Angel! She’s so kind and very helpful.

July 26, 2026
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Reply from Solace Health

It's wonderful to hear that you had such a positive experience. We are so glad that our team member was able to provide you with kind and helpful assistance.

Rated 1 out of 5 stars

Terrible! Experience! Shame on SOLACE ADVOCACY!

Terrible! Terrible! Terrible! My daughter and I had two horrific-degrading experience with solace.
First of all they stood me up once and then they stood up my daughter the next time! So, without trying to be bias I called them up again.
The guy James who was the intake representative, he talked to my daughter and I for a long time and then scheduled the apt. Full of “I’m sorry this happed to you being stood up and all!” He just kept repeating himself and so I really thought he was genuinely sorry but I found out later he wasn’t .
Finally, the same day of my apt. he told me my advocate Tera would be calling me at 6:00pm then he told me how about 6:30pm since I accidentally pushed the button! I said okay thanks.
So, from 6:00pm— to 7:56pm, I waited for my advocate and still no call! So finally I kept contacting him and the advocate! And in my opinion, Just plain evil and sadistic! Can you imagine that! Time to play with people like that! Sad. God bless them. Karma.

People, I’m so crushed and hurt! What has happened to our medical system and compassion with the people who we instruct in?
Yawl, know what, I just finished praying andI know, that my-God will see me through all of this. Amen! Thank you Jesus!
PLEASE BEWARE OF SOLACE ADVOCATES!

August 3, 2026
Unprompted review
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Reply from Solace Health

Hi, we are so deeply sorry for what you and your daughter went through, being stood up not once but twice, and then left waiting for hours after being told someone would call, is completely unacceptable and not who we want to be for you. Your pain and frustration are so valid, and we never want anyone to feel dismissed or unimportant, especially when you came to us already carrying so much. We are passing this along to our support team right away so they can look into what happened here 💚

Rated 4 out of 5 stars

Emphatetic

Emphatetic, helpful, easy to get in touch with. Knowledgable

August 2, 2026
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Reply from Solace Health

We are so happy to hear that our team was empathetic and helpful. We always strive to be knowledgeable and accessible.

Rated 5 out of 5 stars

I use solace to help find medical equipment

I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living tasks a much more pleasant day! I absolutely cannot say enough positive things about Jessica. Her willingness to help, her knowledge,her compassion the whole gamut! I'm so blessed to abused her through this process.

July 1, 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience with finding the medical equipment you needed. It's wonderful to know that our team's dedication and compassion made a significant difference in your daily life. Thank you for sharing your kind words.

Rated 5 out of 5 stars

More than I expected!

The contact person has done more than what I had anticipated. I love the program and hope to see Solace prosper and grow. This is a great service available to those who need health care information.

August 2, 2026
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Reply from Solace Health

We are so happy to hear that our program has exceeded your expectations and that you find our service beneficial for healthcare information. Thank you for your kind words and support!

Rated 5 out of 5 stars

The Champion at Communication

My advocate, Susan S. is knowledgeable, makes a great rapport, and is incredible effective at running interface between me and my doctors. She fills the gap between the rushed visit, inadequate aftercare and the unavailability to ask questions between appointments. As a retired physician, I am amazed at how she cuts through the barriers to communication with my doctors. My surgeon called me at home at 7 pm to answer ‘any questions.’ Wow.

July 26, 2026
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Reply from Solace Health

We're so glad to hear about your positive experience and the excellent support you received. It's wonderful to know that our team effectively bridges communication gaps and facilitates better interactions with medical professionals. We truly appreciate you sharing this feedback.

Rated 5 out of 5 stars

I was looking for help with chronic…

I was looking for help with chronic back pain, with changing my primary Dr and with getting approved for Medicare’s GLP1 program. Alexandria at Solace helped me with all three issues.

August 2, 2026
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Reply from Solace Health

We're so glad we could assist you with your back pain, primary care, and Medicare program needs. Your positive feedback is truly appreciated!

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