Price and speed of delivery. Third time of ordering, and expect to use again each winter, main challenge is deciding whether to buy half or whole pallet. Converting wood burner to use a mix of coal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order taken and delivery made with no fuss at all. New delivery company used on my last two orders who were much better than the one used the first time. Fuel is good quality and I will be buying more... See more
Company replied
We purchased a full pallet (150 bags) of wood pellets for our stove. The ordering process was straightforward, communication was good, and the delivery arrived as agreed. The pellets were well packe... See more
This was the first time I have ordered from Solid fuel Hub. They offer a great service, kept me updated with the order and have a pro active approach to customer service to resolve an issues. Will def... See more
Company replied
Company details
Written by the company
Solid Fuel Hub is one the UK's leading suppliers of Smokeless Fuel, Firewood, Wood Pellets and Coal Bunkers. Fast Delivery across the UK . We are your one stop shop for smokeless fuel, house coal, logs and wood pellets at low prices. Our simple website and ordering system means you can shop quickly and easily to get fast, reliable, quality consistent solid fuel to your home. We deliver palletised solid fuel across the UK including the Highlands and Islands.
Contact info
Cheeklaw Centre, TD11 3EL, Duns, United Kingdom
- 0808 196 8713
- hello@solidfuelhub.co.uk
- solidfuelhub.co.uk
4.5
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Reply from Solid Fuel Hub
Thank you for your kind feedback, Much appreciated
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Good price and good quality of coal
Good price and good quality of coal. This is our second order so far
March 30, 2026
Reply from Solid Fuel Hub
Thank you for your custom Roland, we really appreciate it
Great service
Advice given on what fuel I needed for multi fuel stove and 8 rads. Settled on super ovals. Not started using yet but delivery was great with very helpful driver.
March 29, 2026
Reply from Solid Fuel Hub
Many thanks David. Enjoy your superfire ovals when you use them
Unsuitable delivery
The fact that the delivery time was not told to me so l wasn't there to get the pallet where it needed to be .
March 27, 2026
Reply from Solid Fuel Hub
Thanks you Mr Evans for taking the time to feedback. We are not able to provide a designated time but can provide a nominated delivery day that you can choose at checkout.
Great service let down by Palletways
Great service all went perfectly good price too! Will buy more.
Delivery firm NOT 'Solid Fuel Hub' was a day late delivering order!
This was out of the control of seller but was the falt of Palletways depot 165 .
March 27, 2026
Unprompted review
Reply from Solid Fuel Hub
Thanks Stephen, appreciate your feedback and hope to see you again
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Reply from Solid Fuel Hub
Many thanks David, we do try to offer great value for money. Enjoy your logs
Reply from Solid Fuel Hub
Thank you so much for the recommendation
The best to yet.easy to order,prompt…coalman
The best to yet.easy to order,prompt delivery and a nice man who delivered it
February 25, 2026
Reply from Solid Fuel Hub
Great to hear you found the service so easy from ordering to delivery. Hope to see you again Margaret. Thank you for your custom
Great delivery
Great delivery - exactly what i wanted delivered exactly where i asked - great service
March 4, 2026
Reply from Solid Fuel Hub
Thanks Richard for the great feedback on our service
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All bags were saturated with water
All bags were saturated with water
Bottom bag was so bad it was just mush
I have used before and was happy but after this will not use again
March 3, 2026
Reply from Solid Fuel Hub
Hi James, we're really sorry to hear about your experience. This definitely isn't the standard we aim to provide. We truly appreciate you using us before and we're disappointed that this order let you down. Thank you for bringing this to our attention; we have your order details and will be in touch.
Great company
Great company. We always buy our wood pellets from here. Any problems are always sorted quickly.
February 21, 2026
Reply from Solid Fuel Hub
Thanks Maria for your continued custom, it is much appreciated
Hotmax heat logs
Ordered at a good price and delivered with in a week. Easy transaction, Wonderful service.
February 20, 2026
Reply from Solid Fuel Hub
Thank you Mandy for your wonderful feedback on our service.
prompt service and good quality
February 24, 2026
Reply from Solid Fuel Hub
Thank you very much for the great feedback.
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Reply from Solid Fuel Hub
Thank you Karen, we really appreciate this review on our service
Fast, efficient service
Great choice of fuels at good prices with very fast service and delivery.
February 20, 2026
Reply from Solid Fuel Hub
Thanks Sophie for the great feedback
Reply from Solid Fuel Hub
Thanks Richard, if there is anything else we can do to acheive 5 stars then please let us know
Reply from Solid Fuel Hub
Thanks Keith, we certainly try our very best
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Reply from Solid Fuel Hub
Many thanks Mr Foster
Reply from Solid Fuel Hub
Thank you Doreen.
Product description good
Product description good, really happy with coal ,good heat for long periods.delivered on time with well wrapped pallet.
February 16, 2026
Reply from Solid Fuel Hub
Thank you Susan for the feedback, we really appreciate it
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