Solstice Sunglasses Reviews 

284
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, finding sunglasses exactly as described and high quality. Some consumers also experienced fast and timely delivery, and a few noted excellent customer service, describing staff as helpful and attentive. However, some people were dissatisfied with significant delays in order processing and shipping, often experiencing long waiting times and poor communication regarding their order status. Many reviewers also reported issues with customer service, finding it difficult to get updates or assistance. Furthermore, some customers received products with quality issues, including bent frames, tight fits, or used and scratched items.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity. Many customers praise the products as... See more

Order

Reviewers express significant dissatisfaction with their orders, citing issues such as items not being... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast delivery and timely... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising individual agents... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing satisfaction, noting that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

No delivery update or status until I had to email and ask. All of a sudden the order was processed and shipped out. Glasses were exactly what I ordered. Just annoying ai even had to reach out in or... See more

Company replied

Rated 4 out of 5 stars

Fast checkout. No issues. Would have been better if my 20% off applied with new customer sign up offer but it didn’t apply to my order.

Rated 4 out of 5 stars

Price for products is great, however, shipping and handling time is long, always. I orders a few pairs of sunglasses and it always took forever to arrive. One of my orders was even “back ordered”, and... See more

Rated 4 out of 5 stars

Everything was great except for the fact that the order took forever to ship (over 3 weeks, you can count the business days). The sunglasses were great and packaged nicely. They were even kind enough... See more


Company details

  1. #38 of 39 best companies in Sunglasses Store
  2. #277 of 299 best companies in Clothing Store
  3. #106 of 116 best companies in Fashion Accessories Store

Information provided by various external sources

Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.


Contact info

3.0

Average

TrustScore 3 out of 5

284 reviews

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3.0

All reviews

(284)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a pair of shades on June 4th

Ordered a pair of shades on June 4th. It’s June 10th and still haven’t received an order update. Also ordered a pair of shades from Walmart on the same day and received them two days later. Never ordering from here again.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding experience from start to…

Outstanding experience from start to finish! The team was professional, knowledgeable, and genuinely cared about delivering the best possible service. Their attention to detail, excellent communication, and commitment to customer satisfaction truly set them apart. Everything was completed on time and exceeded my expectations. I highly recommend this company to anyone looking for quality work and exceptional service. Thank you for a wonderful experience!

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't be more pleased with my…

I couldn't be more pleased with my experience with Solstice. From start to finish, their customer service was absolutely phenomenal. Every question I had was answered promptly, professionally, and with genuine care, making the entire process smooth and stress-free.
What impressed me most was the authenticity and quality of their products. It's clear that Solstice takes pride in offering genuine, high-quality items, which gave me complete confidence in my purchase.
On top of that, my order arrived right on time, exactly as promised. In today's world, reliable shipping and excellent communication make all the difference, and Solstice exceeded my expectations in both areas.
If you're looking for a company that stands behind its products, values its customers, and delivers on its promises, I highly recommend Solstice. I will definitely be a returning customer! ⭐⭐⭐⭐⭐

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with this company. From start to finish, the customer service was excellent—responsive, helpful, and genuinely attentive to my questions. It’s clear they value their customers and take pride in providing support that actually makes a difference.

The product itself felt authentic and exactly as described, which gave me a lot of confidence in the purchase.

Delivery was also impressively quick. My order arrived on time, well-packaged, and in perfect condition, which made the whole experience even better.

Overall, I’m very satisfied and would definitely recommend them to others looking for reliability, authenticity, and great service.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Best company ever

I had an outstanding experience with Solstice Sunglasses! Their customer service is truly top-notch—they were quick to help with my questions, and the delivery was extremely efficient. On top of that, the glasses are authentic and high-quality. Easily the best sunglass company I've dealt with!

June 1, 2026
Unprompted review
Rated 2 out of 5 stars

I’m honestly disappointed because what…

I’m honestly disappointed because what I ordered was the Kendra Scott magnetic frames that came with clear lenses in the frames and separate lenses that were sunglasses and I just received an email that they were trying to make them strictly sunglasses only. Not what was described on the website. I hope this will be fixed so I can leave a better review.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

I am having bad experience so far

I am having bad experience so far , first I was asked for my email in order to get 20% off
I submitted my email but never got email witth discount
And I made order 5 days ago and still no tracking number and any email that my order been placed.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible!

Terrible do NOT see the sale price and make a purchase. RUN far away from this company! There is a reason the glasses are cheaper here bc you’re NEVER getting them despite them sending you a receive by date. Calling my credit card company right now to get my money back.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Nicole crushed it!

Nicole crushed it! She should be promoted, receive a raise and then lead training classes in customer service for all other employees!

I will only shop at Solstice again because of her fantastic customer service!

April 10, 2026
Unprompted review

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