Solstice Sunglasses Reviews 

263
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 254 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them to be exactly as described and feeling high-quality right out of the box. Some also highlight positive interactions with customer service, noting helpful and patient assistance. Reviewers often find the ordering process easy and straightforward, with some receiving their items in a timely manner or even earlier than expected. However, a significant number of people were dissatisfied with prolonged shipping and handling times, often experiencing delays far beyond the stated delivery estimates. Communication regarding order status and tracking information is frequently cited as poor or nonexistent, leading to frustration and uncertainty. Some customers also reported receiving incorrect or defective products, including scratched or used items and blurry lenses, with difficulties in resolving these issues through customer service.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with the selection,... See more

Order

Reviewers mention significant dissatisfaction with their orders, frequently reporting that items were never... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery, prompt... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the outstanding... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing satisfaction, noting that products... See more

Reviews shaping this summary

Rated 3 out of 5 stars

No delivery update or status until I had to email and ask. All of a sudden the order was processed and shipped out. Glasses were exactly what I ordered. Just annoying ai even had to reach out in or... See more

Company replied

Rated 3 out of 5 stars

You could, certainly improve the comunication!! For more than 10 days I had no word about my order! The product is amazing! After a while I received my order!

Rated 4 out of 5 stars

Everything was great except for the fact that the order took forever to ship (over 3 weeks, you can count the business days). The sunglasses were great and packaged nicely. They were even kind enough... See more

Rated 4 out of 5 stars

Price for products is great, however, shipping and handling time is long, always. I orders a few pairs of sunglasses and it always took forever to arrive. One of my orders was even “back ordered”, and... See more


Company details

  1. #38 of 39 best companies in Sunglasses Store
  2. #273 of 298 best companies in Clothing Store
  3. #104 of 114 best companies in Fashion Accessories Store

Information provided by various external sources

Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.


Contact info

3.1

Average

TrustScore 3 out of 5

263 reviews

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3.1

All reviews

(263)

259 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding experience from start to…

Outstanding experience from start to finish! The team was professional, knowledgeable, and genuinely cared about delivering the best possible service. Their attention to detail, excellent communication, and commitment to customer satisfaction truly set them apart. Everything was completed on time and exceeded my expectations. I highly recommend this company to anyone looking for quality work and exceptional service. Thank you for a wonderful experience!

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't be more pleased with my…

I couldn't be more pleased with my experience with Solstice. From start to finish, their customer service was absolutely phenomenal. Every question I had was answered promptly, professionally, and with genuine care, making the entire process smooth and stress-free.
What impressed me most was the authenticity and quality of their products. It's clear that Solstice takes pride in offering genuine, high-quality items, which gave me complete confidence in my purchase.
On top of that, my order arrived right on time, exactly as promised. In today's world, reliable shipping and excellent communication make all the difference, and Solstice exceeded my expectations in both areas.
If you're looking for a company that stands behind its products, values its customers, and delivers on its promises, I highly recommend Solstice. I will definitely be a returning customer! ⭐⭐⭐⭐⭐

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with this company. From start to finish, the customer service was excellent—responsive, helpful, and genuinely attentive to my questions. It’s clear they value their customers and take pride in providing support that actually makes a difference.

The product itself felt authentic and exactly as described, which gave me a lot of confidence in the purchase.

Delivery was also impressively quick. My order arrived on time, well-packaged, and in perfect condition, which made the whole experience even better.

Overall, I’m very satisfied and would definitely recommend them to others looking for reliability, authenticity, and great service.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Best company ever

I had an outstanding experience with Solstice Sunglasses! Their customer service is truly top-notch—they were quick to help with my questions, and the delivery was extremely efficient. On top of that, the glasses are authentic and high-quality. Easily the best sunglass company I've dealt with!

June 1, 2026
Unprompted review
Rated 2 out of 5 stars

I’m honestly disappointed because what…

I’m honestly disappointed because what I ordered was the Kendra Scott magnetic frames that came with clear lenses in the frames and separate lenses that were sunglasses and I just received an email that they were trying to make them strictly sunglasses only. Not what was described on the website. I hope this will be fixed so I can leave a better review.

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

I am having bad experience so far

I am having bad experience so far , first I was asked for my email in order to get 20% off
I submitted my email but never got email witth discount
And I made order 5 days ago and still no tracking number and any email that my order been placed.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible!

Terrible do NOT see the sale price and make a purchase. RUN far away from this company! There is a reason the glasses are cheaper here bc you’re NEVER getting them despite them sending you a receive by date. Calling my credit card company right now to get my money back.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Nicole crushed it!

Nicole crushed it! She should be promoted, receive a raise and then lead training classes in customer service for all other employees!

I will only shop at Solstice again because of her fantastic customer service!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasant purchase experience on…

Very pleasant purchase experience on this website, fast shipment and delivrey, authentic Sunglasses with an affordable price, and a special customer service, Lisa was so helpful. fast reply to all my questions and requests, i recommand 100%

May 16, 2026
Unprompted review

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