No delivery update or status until I had to email and ask. All of a sudden the order was processed and shipped out. Glasses were exactly what I ordered. Just annoying ai even had to reach out in or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.
5th Avenue 665, 10022, New York, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a pair of sunglasses 11 days ago and they still haven't shipped. I needed this as my grandson broke my other pair. Less than thrilled
Outstanding experience from start to finish! The team was professional, knowledgeable, and genuinely cared about delivering the best possible service. Their attention to detail, excellent communication, and commitment to customer satisfaction truly set them apart. Everything was completed on time and exceeded my expectations. I highly recommend this company to anyone looking for quality work and exceptional service. Thank you for a wonderful experience!
I couldn't be more pleased with my experience with Solstice. From start to finish, their customer service was absolutely phenomenal. Every question I had was answered promptly, professionally, and with genuine care, making the entire process smooth and stress-free.
What impressed me most was the authenticity and quality of their products. It's clear that Solstice takes pride in offering genuine, high-quality items, which gave me complete confidence in my purchase.
On top of that, my order arrived right on time, exactly as promised. In today's world, reliable shipping and excellent communication make all the difference, and Solstice exceeded my expectations in both areas.
If you're looking for a company that stands behind its products, values its customers, and delivers on its promises, I highly recommend Solstice. I will definitely be a returning customer! ⭐⭐⭐⭐⭐
Awful!!! Took forever to ship!! Terrible customer service!! NEVER AGAIN
I had a really positive experience with this company. From start to finish, the customer service was excellent—responsive, helpful, and genuinely attentive to my questions. It’s clear they value their customers and take pride in providing support that actually makes a difference.
The product itself felt authentic and exactly as described, which gave me a lot of confidence in the purchase.
Delivery was also impressively quick. My order arrived on time, well-packaged, and in perfect condition, which made the whole experience even better.
Overall, I’m very satisfied and would definitely recommend them to others looking for reliability, authenticity, and great service.
Super special customer service ..
very efficient delivery ,100 percent authentic.”.BEST COMPANY EVER “
It was good but it couldn't let me use the additional 20% coupon I had as a first time user.
This company is a scam and never shipped my order. Customer service is nonexistent and has ghosted me. Avoid at all costs this fraudulent company.
I had an outstanding experience with Solstice Sunglasses! Their customer service is truly top-notch—they were quick to help with my questions, and the delivery was extremely efficient. On top of that, the glasses are authentic and high-quality. Easily the best sunglass company I've dealt with!
I’m honestly disappointed because what I ordered was the Kendra Scott magnetic frames that came with clear lenses in the frames and separate lenses that were sunglasses and I just received an email that they were trying to make them strictly sunglasses only. Not what was described on the website. I hope this will be fixed so I can leave a better review.
Over a week after purchase, still no shipping information, no update, despite stated policy of delivery in two business days.
I am having bad experience so far , first I was asked for my email in order to get 20% off
I submitted my email but never got email witth discount
And I made order 5 days ago and still no tracking number and any email that my order been placed.
Terrible do NOT see the sale price and make a purchase. RUN far away from this company! There is a reason the glasses are cheaper here bc you’re NEVER getting them despite them sending you a receive by date. Calling my credit card company right now to get my money back.
Extremely disappointed I bought these on 8 May, and I still haven’t received a single thing not even a tracking number for them I’d give zero stars if I could
Nicole crushed it! She should be promoted, receive a raise and then lead training classes in customer service for all other employees!
I will only shop at Solstice again because of her fantastic customer service!
Customer service was top tier! Lisa has been assisting me with an issue with an online order and throughout the process she ensured to keep me up to date.
Been 2 weeks and no confirmation!! Terrible service. Checked the website again and it says the glasses I ordered are out of stock!!! That’s bull crap!!! Just asked for my refund.
Very pleasant purchase experience on this website, fast shipment and delivrey, authentic Sunglasses with an affordable price, and a special customer service, Lisa was so helpful. fast reply to all my questions and requests, i recommand 100%
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.