Brother Industries Reviews 306

We have a Brother Printer and after about 1 year about a total of 50 pages it quit working. What a piece of crap.

I sincerely believe that you have never tested or used the MFC-J5740DW model of your printers/scanners, because if you had, you would have thrown them out the window immediately. I find it incomprehensible that you can sell such a model. I can't judge the other models, but this is my second purchase of this one, and I bitterly regret it. It's just incomprehensible!!! I have no explanation to give, I don't understand. Even a photo taken with my cell phone gives much better results. Please explain to me what is going on?. How can a company of your reputation end up like this?

With many regrets!

For Brother, I’m not sure — I think even one star is too much. They seem interested only in selling their poor-quality printers, but provide no proper phone support when something goes wrong.
No one should buy from them anymore. Maybe then they will realize that selling products also requires real customer support, including phone service for fixing issues.
I will never buy from Brother again.

Ordered a printer and ink. Ink arrived promptly. A month later no sign of printer. Service rep said backordered, waited another week and then they cancelled. Had a phone wait time of a 65 minutes. Will never go to Brother USA again. A negative score would have been better than one star.

I wrote a frustrated review several days ago, but customer service was very friendly and helpful now that I could contact them in their open hours. The website placed my ink order 6 times last Friday after repeatedly telling me that my credit card was declined. Today I called first thing and she was able to cancel 4 orders then says she will provide shipping return labels for the others at no cost if I am unable to stop delivery through UPS. I am pleased so far with this resolution but Brother should give customers some control to cancel their own orders.

Why would you stop me from scanning if I run out of ink? Stop with the subscription model and the ink prices.....

Brother customer service reviewed my problem on brand new printer and said it will be replaced under warranty on 12/31/2025. I would receive an email with tracking info when it goes out 2-3 days. it has now been over a week and I have received nom responses from the warranty dept like "it has been approved and we are shipping tomorrow" etc. I call customer service everyday and am told it is still in "pending" status. Whatever that means. Why can't a human call or email me and tell me specifically why it is delayed? I have a small business and need my printer to operate. My printers is one month old and purchase on line through a Brother dealer. This is the worst customer service I have even experienced. All they have to do is call me or email me an explanation. Quit apologizing (what customer service keeps doing) and tell me what is going on. Is that too much to ask?

Terrible. Before they were great now they are the worst in the industry.

I've purchased multiple products from Brother and have no real complaints about the products. However, when I gave them my email address, I created one with the word "brother" as part of the email address.

Since that time I've gotten hundreds -- perhaps even thousands -- of spam emails that have been sent to that address.

It appears that brother gives away or sells your email address. Either that, or their systems are so insecure that they've been hacked and sold on the open market.

It started on March 7, 2023 and continues.

I bought a printer expecting it to do the job. Does not print photos worth a damn,and after many emails and a two hour "chat". No resolution. I was sent an email saying a time to expect a phone call and waited half an hour to no avail.I was beside the phone from 12:00mt to 1:45 and they were supposed to call me at 12:15pt When I contacted them by email I was told they had tried to get ahold of me and couldn't so they have me waiting another five days for a call. This is the worst service I have ever had the misafortune of dealing with.

I recently purchased one of Brother’s most expensive embroidery machines (worth over 8 lakhs), expecting the brand’s global reputation to reflect in its service standards. Unfortunately, my experience with Brother India has been deeply disappointing.

There was no proper communication about the stand I was not informed that it was a separate purchase, which created unnecessary confusion.

The technician sent to install the machine was neither professional nor trained to the standard expected of a brand like Brother. When I refused to let him leave the machine “fixed on the floor,” I was left waiting indefinitely.

Despite repeated follow-
ups, I have not received any timely support from the Chennai service team. Shockingly, it appears that the entire region of Tamil Nadu has just one technician assigned, and requests for Bangalore support were rejected citing “internal reasons.”

As an entrepreneur myself, I invested in Brother because of the assurance of after-sales service. Instead, I am left with an uninstalled machine, unanswered emails, and a growing regret about trusting this brand.

Brother may have a strong international reputation, but if this is how customers are treated in India, particularly Chennai, I would strongly caution others before making such a heavy investment.

I gave it one star because there is nothing below that sadly.
I purchased a MFC-L3770CDW printer about 18 months ago.
It has never ever printed a decent page, the colours are awful, the worse printer EVER.....
I'm writing this review because i have Just replaced a new black and white cartridge, it is a brother part, which costs a fortune, and it only just manages to print light grey, and that is at a high quality print setting.
if you're looking for a printer stay clear of brother, they are lemons.

Do not buy their printers one toner cartridge TN760 priced at $100 outrageous rip off

These subscribtion models are just another cash grab

Another great Printer from Brother

I've been a Brother user for years and recently found myself in a jam. I needed a cheap little printer pronto.

I'd already bought from another larger brand, which turned into a constant headache. So I bought the little mono laser LD-2400DW (US$100).

Plugged it in ... switched on my old DELL PC gave them the keys and I was up and running in 5 minutes.

Highly recommend.

Horrible Company. Reasonably priced printers turn into terrible subscription obligation. They get you hooked in with a cheap printer, then they claim your ink wells are dry when they clearly have more ink. Then they fail to advise you when you are running out of pages to print. Disgusting practices-

Beware of scam buying a DCP T 230 printer!!
There’s no warning in the specifications, the printer is not compatible with Mac OS 15 sequoia.
Customer service is very poor and slow.
Don’t spend your on Brother

Paid for next day air shipping on my toner. Didn't come next day so i requested a refund since if I wasn't getting it next day I would have just waiting the extra 2-3 days it usually comes within on standard shipping. Called Brother to request a refund of the next day air fee and they said they don't give refunds and that is is stated in their policies on line, not in the order process, but online somewhere. And they said that they did ship it that day so UPS had it, basically telling me it's UPS problem. The shipping cost is not the issue or that big a deal. The issue is paying $300 for two toner cartridges and they can't refund the shipping cost when it doesn't get here when they say it will, and to say they have a policy online that says they never refund shipping like I'm supposed to go look for that before I click next day on my order. I will probably go back to HP from here on out like my other 3 printers and my computers. Never have issues with them.

Brother dont stand behind there products. After extremely poor customer service. Spent over a hour on phone with them plus numerous emails, vidoes .
You'd think a company so large would replace a brand new $60 cartridge.
Jumping through lopes video after video with absolutely no satisfaction. Poor performance on your behalf. Probably sell products that I have brought through you.