someone.health Reviews 

662
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Got charged for my first appointment that I joined but the psychologist wasn’t there. Been trying to contact him but won’t respond to my messages. And no one is getting back to me from someone.health.... See more

Rated 1 out of 5 stars

Simply wanted to reschedule my appointment and they say to do so they charge an extra $100. I understand late fee rescheduling within 24hrs, i probably gave 12 hrs notice, but 100 for people... See more

Rated 1 out of 5 stars

If you value your mental health and sanity do not use this service. They employ 'experts' who ignore Gp referrals, Go on 10 minute verbal tirades at patients and when sending a formal complaint to the... See more

Rated 5 out of 5 stars

Dealing with mental health can be overwhelming, daunting and expensive. Although there's many reasons to go, there's just as many reasons that stops someone (me). Someone.health made it so much easi... See more

Company replied

Company details

  1. Psychologist
  2. Mental Health Clinic
  3. Mental Health Service
  4. Psychotherapist

Written by the company

Talk to someone.health about your mental health today. We connect you with Medicare bulk-billed video and phone psychologist counselling, Australia wide.


Contact info

2.1

Poor

TrustScore 2 out of 5

662 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(662)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

I have tried 4 times to book a follow…

I have tried 4 times to book a follow up appointment on line, it never seems to work, even after I put code in. It seems this site is a scam. Even the email on the home page does is not a valid email.

January 16, 2023
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Reply from someone.health

Hello we are sorry about your negative experience on our website. We have recently added a new call line to our websites main page to assist clients with booking. If you need assistance booking we are happy to help you over the phone on 1300-546-821 as well. We appreciate the feedback as it helps us improve and once again we are sorry you had a poor experience with us.

Rated 5 out of 5 stars

The fact you are so prompt and the wait…

The fact you are so prompt and the wait isn't too long
You can choose the professional you feel you're best matched to.
The overall experience was so positive.

February 3, 2023
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Reply from someone.health

Thanks for your feedback Lisa, we really appreciate it! Glad to hear you've had such a positive experience

Rated 5 out of 5 stars

Makes dealing with mental health a bit easier

Dealing with mental health can be overwhelming, daunting and expensive. Although there's many reasons to go, there's just as many reasons that stops someone (me). Someone.health made it so much easier to choose a therapist and book an appointment. There wasn't huge wait times and it's much more affordable than other therapists around. I'm only one session in but already my therapist was warm and welcoming but also practical and realistic and above all wants to help me reach my mental health goals.

Big fan of Someone.health - thanks team!

February 7, 2023
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Reply from someone.health

Wonderful to hear you have had a good experience so far Alex - thanks so much for your feedback!

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Rated 5 out of 5 stars

Super convenient

There are Bios for everyone you can work with. This helps you choose someone who sounds like they might be the best fit for you. The times you can schedule appointments are convenient and work to when you are available. Also, they seem to genuinely want to help and there is not judgement. It’s great.

February 8, 2023
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Reply from someone.health

Thanks for your feedback Christina! Happy to hear you had a great experience 🙂

Rated 5 out of 5 stars

User Friendly and Proffessional

Being able to review and then choose which psychologist suited my needs best was an awesome start. The whole process is very user friendly. I was very happy after my first consult, I felt very comfortable and optimistic about future care plan.

February 8, 2023
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Reply from someone.health

Great to hear Leigh. Happy to hear your experience with us so far is going well.

Rated 5 out of 5 stars

I live in regional WA and being able to…

I live in regional WA and being able to access these services is very limited. Being able to have phone appointments the easiest way.

January 18, 2023
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Reply from someone.health

Happy to hear all went well Damon! Thanks for your feedback

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Rated 5 out of 5 stars

Help and a relief to talk to a professional

It was such a help and a relief to talk to the psychologist, through Someone Health. They were very supportive and friendly. I was given useful tools for my particular issues (ASD and Anxiety). We covered a lot in an hour and I look forward to my next appointment.
The system was easy to use on my phone and we could see and hear each other clearly.

January 31, 2023
Unprompted review
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Reply from someone.health

Thank you very much for your feedback!

Rated 5 out of 5 stars

I am pleased that I finally found a…

I am pleased that I finally found a professional specialist in psychology that speaks my language and can understand me very well in all my feelings and needs. Also, it is entirely bulk billed which is very convenient as at the moment I cannot afford out-of-pocket expenses outside the budget.

January 23, 2023
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Reply from someone.health

Thanks for your feedback Erika - really glad you have found the experience so helpful 🙂

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Rated 4 out of 5 stars

Seeking help when needed

I have found the process and finding a Psychologist to suit my needs easy and I'm glad I've found someone I can relate to and feel at ease with to talk to. I think it's important to feel comfortable and that you have someone who is able to help you through the process of healing from difficult times. Well worth looking into profiles to find the right person.

January 28, 2023
Unprompted review
Rated 5 out of 5 stars

Very thorough, good system, great counsellor

The company is very thorough in its booking process and having all your forms completed and ready for your psychologist. It was easy to make an appointment online, and the bookings team is very responsive and helpful. My counsellor was excellent, relatable and he really listened to me, giving me gentle suggestions and observations - it was like having a chat with an old friend or mentor. The video chat setup was easy to use and the quality of the video call really good. I waited over six months trying to get to see a counsellor. When someone sent me this link, I was booked within two weeks! And my counsellor even worked on a public holiday. I couldn't believe it, I had to double check with the bookings team lol

January 25, 2023
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Rated 4 out of 5 stars

New patient

Response was very quick for an appointment and I was given a lot of personal help to change my date.
Very relaxing experience with my appointment,

January 23, 2023
Rated 5 out of 5 stars

So far so good.

So far so good. It is my first time having an appointment with someone health. My GP referred them to me and the psychologist I talked to was really nice and understanding person. In my opinion, I prefer to talk via call or because you don’t need to travel anymore and there is no waiting time to book an appointment.

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

I have been blown away with the service…

I have been blown away with the service provided by someone.health. Such an easy process to book in a session and the psychologists have been nothing but supportive, friendly and professional.

January 18, 2023
Unprompted review

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