SON OF A STAG Reviews 

After not hearing from customer service for a couple of days and feeling unimpressed
I have now received a response from customer service explaining the problems that they are currently experiencing and resolved things quickly. So all good now.

These people are perfectly happy to take your money - and take it by the barrowful - but reluctant to reciprocate with even a modicum of customer service. The courier service they use is nightmarishly complicated to deal with, and denied me the option of having my parcel sent to a pick up point if I was away from home on delivery day. I repeatedly emailed my concerns to the people at Son of a Stag - but my emails were simply ignored. Inevitably I was away from home on delivery day - and inevitably the parcel was left in a public place from which it could easily have been stolen. Inevitably I will be spending my money elsewhere in the future. Truly shocking.

What an absolute set of legends! I use Son Of A Stag frequently and they never let me down. Even under extreme pressure! Go in-store if you get a chance. Its a fantastic space filled with incredible brands and products.

The website contained images of a long sleeved tee shirt by Warehouse Duck Digger that I particularly liked. I’m a regular customer and have been for years. I used the web chat to ensure that they were in stock. No response.

After travelling up from Tonbridge I asked the sales assistant for the item so that I could try one on to assess the size. He couldn’t find it. He even tried the warehouse and still couldn’t locate the shirt. Then he suggested that Uniqlo might be more my style. Disappointed, I left empty handed.

On the train going home to Kent someone replies to the webchat claiming that the shirts were indeed in stock, literally in the shop that I’d left two hours earlier. What are you all playing at? This isn’t the first time this has happened. Rudy, you used to run a great denim outlet, what’s going on?

They have a great collection and amazing customer service. Highly recommend.

Good service, great selection but... but ridiculously high prices. I want to support the local businesses but this is just a rip off. I bought a pair of Japanese denims and wanted to get a second one. When I looked at the Japanese official seller website, the price was half even after paying taxes and international shipping. I now use and recommend friends to buy straight from Japanese sellers and see Son of a Stag as a style blog. I will happily return when they will change their prices.

I'm a fairly regular Son of a Stag mail order customer. They source amazing clothes from Japanese and American companies that are hard, if not impossible, to find elsewhere. Their mail order is really fast and any queries are handled very quickly. I've only been to their store once, but that's like a denim museum - worth a visit!

(the only thing I'd add is: please can you get more small sized items 🙂)

Outstanding communications and customer service. Alterations to leg length on my jeans was expertly carried out and the turnaround time was 24hours - unbelievably impressive. Thanks Linda for organising and overseeing this

Exceptional customer service, lovely friendly staff. Highly recommend

I went to the shop before lockdown, excellent selection of denim. Really knowledgeable staff. Helped me find what I was looking for rather than selling me something. Bought a pair of Oni's and a B&M belt. After sales service superb, special thanks to Chad for sorting me out.

Amazing range and quality of Japanese denim, really helpful customer service and good prices for the quality of product, couldn’t recommend more.

Excellent service, extremely helpful. Great range of products. Tracked delivery.
Had to return one item, process was faultless. Couldn't rate them highly enough.