Soothing Home Reviews 

Placed an order in January. It's now April. Nothing received. Sent numerous emails with no response. Total scam!

Like so many reviews I see below - I never received my product. I ordered on 12/12/2025. On 12/13/2025 I received a confirmation email that my order was on its way and should be there in 3-5 days.

It never came.

I've been back and forth with customer service since then. They kept telling me they had "confirmation that it's back in stock at the warehouse" and I'd receive a shipping confirmation "within 5 days". It's been months. On Feb. 15, they said they could process a full refund but that my order "was scheduled to ship in the next few days." I advised I would be willing to wait but only if I could receive confirmation that my order has shipped. Of course, I never did. On March 17, I asked for a full refund. Their response was to tell me that they had "just received confirmation that the stocks have arrived at our warehouse" and my order would ship soon..same as all of the empty promises before, and not what I asked for. I have reiterated my demand for a refund, but judging by the other reviews I'm seeing now, I'm not hopeful.

No product after 5 months. No refund. Don't take the risk. I'm out over $200 and now I'm probably going to have to fight to get that back.

I’ve had a Horrible customer service experience for a poor quality product. I would give Zero stars if I could. I’ve been trying to return my purchase for over 2 months now and I've been given the run around the entire time, and have just been ghosted for the second time. I DO NOT recommend these couch covers, they are thin, of poor quality and definitely not water resistant. I recommend avoiding this company all together.

Less than 1 star if I could. They made duplicate charges to my bank card and I never received the merchandise. Multiple emails seeking assistance resulted in empty promises, no tracking number, no reimbursement or product

This is my expierence so far so you can decide if you want to deal with this company. Of note still NO REFUND!

On Wed, Mar 18, 2026 at 8:54 AM Soothinghome Support wrote:
Hi Krista,

Thank you for reaching out.

I understand you requested a refund, and I apologize for the delay. I will follow up with our billing team regarding the status of your refund and will update you as soon as I receive any information.

Thank you for your patience.

Best regards,
Chelsea
Soothing Home

On Tue, 17 Mar 2026 at 17:37, Krista > wrote:
I still have not received my refund. This is ridiculous and unacceptable. Please provide proof of payment as soon as possible to my account!

Thank you,
Krista

On Fri, Jan 23, 2026, 5:54 PM Soothinghome Support wrote:
Hi Krista,
Thank you for your message, and I sincerely apologize for the frustration this delay has caused.
I want to confirm that we have already submitted the request to cancel your order and issue a full refund to your original payment method — not a partial refund.
Once the refund is processed, you will receive a confirmation email. Please allow 5–10 business days for the funds to appear on your statement, depending on your bank or card provider.
We’re very sorry for the inconvenience and appreciate your patience while this is finalized.
Best,
Rowena
Soothing Home

On Sat, 24 Jan 2026 at 02:36, Krista> wrote:

---------- Forwarded message ---------
From: Krista >
Date: Tue, Jan 20, 2026 at 7:24 AM
Subject: Re: New customer message on July 9, 2025 at 2:47 pm
To: Soothinghome Support
It is now January and I have not received any indication that you are ever going to send my order. I want a full refund of my order immediately. I think I have been patient enough since July! I don't want an email stating you can only refund a certain amount...I want the whole amount.

Thank you,
Krista

On Wed, Nov 12, 2025 at 8:38 AM Soothinghome Support wrote:
Hi Krista,

Thank you for your message! I understand you're eager to receive your order.

I will follow up with our shipping team and get back to you as soon as I have an update regarding the estimated delivery timeframe.

Thank you so much for your patience, and I’ll be in touch.

Best regards,
Chelsea, Soothing Home.

On Tue, 11 Nov 2025 at 13:27, Krista > wrote:
Why can't you tell me a time frame?

I want to wait but frustration is real.

On Tue, Nov 11, 2025, 2:46 PM Soothinghome Support wrote:
Hi Krista,

I'm truly sorry for the continued delay and frustration — I understand how upsetting this is.

At this point, would you still be willing to wait a bit longer, or would you prefer that we cancel the order and issue a full refund?

Please let me know how you'd like to proceed, and I’ll make sure it’s handled promptly.

Warm regards,
Chelsea
Customer Support Team

On Fri, 7 Nov 2025 at 10:01, Krista S > wrote:
I was promised updates of my order but that has not been the case. Why do I have to reach out to you every time? I am the customer...correct! Please in form where my shipment is.

Thank you

On Wed, Jul 9, 2025 at 10:22 AM Soothinghome Support wrote:
Hello Krista,

Thank you for reaching out.

We sincerely apologize for the delay in shipping your order.

We understand how important it is to receive your items on time, and we truly appreciate your patience.

Due to high demand, we’ve faced some unexpected stock distribution challenges.

However, we’ve been working diligently to resolve these issues.

I’ve forwarded your order number to our shipment team to make sure that they prioritize the shipment of your package.

We will ship your items as soon as possible, and you will receive your tracking details soon.

We value your support and are committed to providing a smoother experience in the future.

If you have any questions, please don’t hesitate to reach out, we’re here to help!

Best regards,
Chelsea, Soothing Home

On Wed, 9 Jul 2025 at 21:47, Soothing Home (Shopify) wrote:
You received a new message from your online store's contact form.
Country Code:
US
Name:
KRISTA
Comment:
Order 135983...order says fulfilled but no tracking information is listed and I have not yet received delivery of items. It states it ships within 1-3 days...way past that time frame at this point.

Thank you,
Krista

I ordered sofa covers in the beginning of December hoping to have them by Christmas. They never came, no communication. I messaged them and they replied very politely but still no package. I messaged again, received a very polite apologetic reply, but again nothing. Six times they insisted they'll escalate, but never hear anything back. 4 months later and I'm still trying to get my money back.

I ordered a pet mat four my couch on November 20, 2025. I have been in contact with their customer service since January 2026. They have never shipped my order & have responded to my requests for refunds saying they appreciate my patience & will prioritize shipping my product. It is now March 20th with no shipping details & no refund that was requested a month ago. I was forced to dispute the charge with my credit card company. I will never order from this company again. I had received a previous order that took about a month which is the only reason I ordered from them again. Terrible company to do business with.

Ordered 12/15/25. Still no product or refund. Multiple exchanges via email saying they are so sorry for my experience and understand my frustration and they are working on my refund. Still no refund received. Shady business practices and liars. Buyer beware.

I have had THE WORST EXPERIENCE with this company than I’ve ever gone through before!! Not only did I not receive my 300+ dollar order after MONTHS of waiting, I’ve NOW been given the run around for OVER 2 months trying to get my full refund!!! I get apology form letters constantly saying she will get with the billing team blah blah blah and STILL NOTHING!! DO NOT BUY FROM THIS COMPANY!! Trust and believe they are more of a headache and a scam than they are worth!! NO REPUTABLE COMPANY MAKES YOU WAIT THIS LONG WITH NO PRODUCT OR NO MONEY RETURNED!!

After 4 months I still haven't recevied my order!!! Same excuse every time. I filed a dispute with my credit card company to get my money back.
BUYER BEWARE!!

I placed an order 11/7/2025. It is 3/8/2026. I have requested updates monthly. I asked about changing colors. I asked where the product was. Not yet made, on a boat, in the factory. I finally asked for a refund 2/16/2026. The replies were always polite but provided no real information. They keep asking for patience but without providing any details. Today I requested a refund from my payment source. I got charged immediately. I was again asked for patience with the refund. My patience ran out.

Let’s get one thing straight. I rarely write bad reviews. I am polite and kind even when I get poor service. I understand things happen and realize I am not the only person on this earth.
With that being said, I ordered close to $400 worth of covers in November. It is now almost middle of MARCH and all I have gotten are excuses and apologies for why my items have not been shipped.
There is no one you can speak to and all communication is done all my email. I now have been waiting for a full refund for almost 2 weeks.

I DO NOT recommend this company. I can express how disappointed I am because I was really hoping to protect my then, new couch.

2nd time ordering and 2nd time getting no communication on the fact that my order is on back order. Paid extra this time to get my shipment FAST. Yet….. nothing. Crazy how they can’t get it together! Maybe get things in stock before you sell them. Last time I cancelled after 2 months of waiting. Was hoping this time would be different, but apparently this is a common practice . Great product terrible customer service and SNAIL shipping.

Worse Experience Ever.
My first order of sofa covers arrived without issue, so I trusted the company enough to order different sizes in November. That was a mistake. The second order never arrived.
When I asked to cancel and get a refund, I was met with nothing but copy‑and‑paste emails saying they were “so sorry” and would “check on the status.” Weeks later, I’m still getting the same scripted replies and still no refund.
I’ve since purchased covers from another company and couldn’t be happier. I will never buy from Soothing Home again. I’m still waiting for the refund they keep promising to “look into.”

Soothing Home couch covers are great. However, whoever is running the office is extremely ill equipped. They responded to only one of my emails but then lied to me. They said my order was on the way. That was 2 weeks ago. I placed my order in early November because I had company coming for the holidays. I still haven’t received my order. They don’t answer the phone. I will absolutely NEVER do business with Soothing Home again. Soothing? It’s more like FRUSTRATING! 👎

I love the sofa covers! It makes it look brand new!

I love love love my new covers. Matter of fact, this is my third order and I’m waiting for it to come because I bought some for my granddaughter. Also bought an extra set when I’m cleaning one. Thank you. I’m sure I’ll be doing business with you again.

The covers fit perfectly and look wonderful! They stay in place even with the dog jumping on and off constantly.

Ordering was easy. Received my couch covers in about a week. They look nice and fit great.
I wish Soothing Home made recliner covers in a matching color. (Metal grey)

I ordered the product December 25. It’s now February 10 and I still have not received it. I contacted this terrible company and they told me I needed it to be patient.A snowstorm that delayed delivery well I’ve been patient they told me that a month ago. It still hasn’t arrived and I tried to call them. You can’t call them. They tell you to email them on the telephone. I can’t even get my money back I can’t contact anyone. I don’t know what to do so I called my credit card company and they’re gonna get my money back. Thank you, God.