Soothing Home Reviews 

Would have liked a tag inside stating where the front and back are on these. It would make it easier to place on the sofas. With that said they are working great. With the dog hair on them instead of on the sofas or towels (That I used previously), they are working great. The next step to see how they hold up when washed.

I placed an order for sofa covers in November 2025. Today is February 4, 2026, and I'm still waiting for my delivery!
Someone called "Rowena" has responded to my inquiries, as they were out of stock in the color I ordered. That was last November.
"Rowena" still tells me she's waiting on a response from their fulfillment team. I think the team is full of shit! My credit was charged right away when I ordered these covers.
Dealing with Soothing Home has been a horrible experience, and I don't recommend purchasing anything on their website unless you just want to donate money to a shady business.

Ordered Dec 1. My covers still have not shipped and it is Feb 4th I have emailed 15 times. They keep making excuse after excuse. I have now opened a case with PayPal.

I ordered over a month ago and have yet to receive my order. No one answers when you call their toll free number and you are redirected to email them. When I email, the only response is that they will look into the status of my order and then ghost mode. Do not purchase here!

I absolutely love my couch covers. I was so pleased with them I told my two daughters to order them as well. I can’t wait to order more in a different color.

Ordered covers for my sectional in the brown/chocolate covers at a price of 215.00 total. placed the order on 31 October 2025 with a expected delivery of 15-20 days. On 11/26/2025 I had not received the covers and checked again on the status and I got this response:

Hi Clifford,
Thank you so much for reaching out — and I totally understand the excitement (and the impatience) of waiting for something you picked out for your home. I took a moment to personally look up your order for you.
It turns out the exact color/style you chose ended up in a temporary stock delay on our side. It’s actually one of our most requested options right now, so a small group of customers who ordered around the same time as you are all waiting for the same restock batch.
What matters most is this:
your order is already secured in that upcoming stock, and your piece is reserved with your name on it.

We’re expecting the new stock to arrive in about 15–20 days, and as soon as it lands at our warehouse, your order will be one of the first to go out. You’re definitely in good hands — I’m watching it from my side and will keep you updated personally.
Thank you again for being patient with us. Small brands like ours really rely on understanding customers like you, and it genuinely means a lot.
If you need anything at all, just reply here. I’m here for you. ❤️

Warmly,
Chelsea, Soothing Home

That being said I patiently waited and on 12/22/2025, I sent this response:
Dear Chelsea,
I hope you are doing well. I'm following up on my order placed on October 31, 2025. You mentioned that the new stock was expected in 15-20 days and that my order would be among the first to be shipped. However, it's now been 26 days with no further updates on my order's status and going on 2 months since the order was placed. I understand the challenges faced by small brands and appreciate your efforts to provide alternative choices for customers. However, this extended wait time is becoming quite frustrating. If the delivery of my order is still 15-20 days away, I believe it would be best to process a refund at this point.
Thank you for your understanding and assistance.

Best regards,
Clifford Mainor

I then received this response from them on 12/23/2025:
Hi Cliff,
I’ve informed our warehouse team to cancel your order as requested.
Once the cancellation is confirmed, your full refund will be processed
right away.
You’ll receive an email notification once everything is completed.

Best regards,
Chelsea
Soothing Home
I figured that was it but I then had to contact them again because I had not received my refund to my PayPal account. I then sent another email on 1/8/2026:

Hello,
I hope you are doing well. I am writing to inquire about the status of my refund for order #145258, processed on December 24, 2025. The confirmation email stated that the total amount of $218.87 USD would be refunded and that it might take up to 10 days for the refund to appear in my account. However, it has now been 13 days, including the holidays, and I have yet to receive the refund.
could you please provide an update on this matter at your earliest convenience? Your assistance in resolving this issue would be greatly appreciated.
Thank you for your attention to this matter.

Best regards,
Clifford Mainor
This was the response on 1/9/2026

Hi Cliff,
The order has already been refunded. Please contact your bank for assistance, as processing times may vary.

Best regards,
Chelsea, Soothing Home.

On 1/22/2026 I sent this email:

Hello,
I hope this message finds you well. I am writing to follow up on my refund for order #145258, processed on December 24, 2025. The confirmation email mentioned that the total amount of $218.87 USD would be refunded within 10 days. However, it has been over 10 days, including the holidays, and I have not yet seen the refund reflected in my account.

Could you please provide me with a transaction or confirmation number that I can reference with PayPal to resolve this matter? Your assistance in resolving this issue would be greatly appreciated.

Thank you for your attention and help.

Best regards,
Clifford Mainor

1/26/2026:
Hi Cliff,
Thank you for the clarification. We understand your concern regarding the transaction dates provided.
We will follow up with our billing department to confirm the refund details, including the refund transaction ID(s), actual processing date, card network reference number (ARN or equivalent), and confirmation that these entries reflect issued credits rather than original purchase transactions.
We’ll update you as soon as we receive this information. Thank you for your patience.
Best regards,
Chelsea
Soothing Home

2/2/2026
Still no refund or response.
BUYER BEWARE!!!!

Excessive long wait time and still waiting. I placed my order at the end of November. It's already February and I'm still waiting with no resolution. I can't get anyone to help me or call me back. The company should not charge until they ship out your order but they took my money immediately over $300. I have no refund and no covers. Need to have better communication. Don't give customers false expectations of shorter shipping times. Or you need to refund the money if you can't send out the product

This is my second set of covers. Color is true to web site. And match size and color of underlying furniture.
They wash well biggest challenge is determining which is base and which is top as info tags fade.

This is a mixed review and I’ll explain why. For the product itself, they rate a big 5! My sectional is tan and the tan covers are nearly a perfect match and it looks fabulous! BUT I placed my order on 10-23-25 with a stated delivery window of 3-5 days which should have been a no-brainer to have them to refresh my couch for our holiday celebrations, but they just arrived in January, so delivery is a #1!

I ordered covers for my sectional sofa on Thanksgiving. I received an email stating my order was processed and I should expect the product in 3-5 business days the next day.

On December 9, I emailed Soothing Home because I still had to received tracking information and the website said my order was still processing. I received a generic email the next day stating they would look into my order and respond back to me right away. I emailed again in December 11 inquiring about my order and asked for an update or my tracking information by the next day.

I never received a response so I initiated a chargeback (dispute with my credit card company (who immediately issued a conditional refund).

As of January 3, I had not heard back from the company regarding my inquiry and neither had my credit card company. However, my order was randomly delivered on January 13. I still never received an email back from Soothing Home regarding my inquiry. I feel they only sent my order because I had begun the chargeback process and they only had until January 22 to respond to my credit card company.

The product fits well and looks nice and I’m not a jerk so I withdrew the chargeback with my credit card company.

The look and feel is the same as the set I ordered from Amazon when my order didn’t arrive. The Amazon covers were slightly cheap and I received them in 2 days.

Don’t order from Soothing Home unless you don’t want your purchase for 2 months or are willing to dispute a charge in your credit card to force Soothing Home to ship your products.

This company never sent us the items we purchased, and they were impossible to contact by phone. I had to send multiple emails just to get them to answer. Finally, I had to threaten legal action after 40-plus days of not receiving my merchandise, which I had paid for, until they gave me a refund. Be very cautious of this company. #SCAMsoothinghome #BEWAREsoothinghome #COMPLAINTSsoothinghome #consumeraffairsSOOTHINGHOME SOFA COVERS

It took a bit of time to get them because the color was on back order BUT, I got them and I love it!!!
My dog doing zoomies, they stay secure. Easy to put on. Very happy with the product :)

Ordered, showed it was full filled but nothing for 3 months. Fake reviews saying they received theirs in a week bs. Contacted customer service 6 times to be given the run around that a basic brown was back ordered, but that I was first to be notified as soon as they get to the warehouse. I would not be buying or recommending this company

Ordered my covers on November 1st. I emailed them weeks later they told me the items were out of stock! They said they it woild be 15 to 20 days when they got more in. It's been over a month.

I wish I had read these more recent reviews about poor communication and not receiving the product. The same has happened to me - ordered (and paid) for couch covers on November 26th, and have left a voice mail and two e-mails stating I want to hear from someone or have my money refunded - nothing. Next, I will leave a review on Facebook where they advertise heavily - prospective customers should be made aware of this...

Ordered products over two months ago. Was told after numerous emails (they don't answer their phones) that I would received them in 10-15 days which was over 2 weeks ago. Have demanded a refund, but I'm not holding my breath.

Soothing Home sold out of stock items.
Which was not public on order page.
I ordered November 12. It is December 28.
I have not received any communication,
No refund.
Highly dissatisfied.

I placed an order November 29/25 They received my payment I still have not received my order. I wrote to their customer service department with NO reply. They do not answer their phone. I have ordered in the past ( 1 year ago & no problem). I would appreciate an update.

After 4 emails and a call that said to correspond through email, nothing. Crickets! I will contact my credit cars and have the charges reversed. Too bad, because it is a good product; but a shady business.

I placed an order for these back on October 8th and have yet to receive anything. When attempting to repeatedly contact customer service, I receive clearly AI replies and platitudes and offers to refund my money. Even when specifically asking for a projected fulfillment date, the question is avoided and they just ask - complete with obvious AI hyphens - whether or not I'm willing to "wait a bit longer" without offering any guidance on how long that will be. It's been more than two months and I couldn't be more frustrated.