Soren's House Reviews 

214
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers truly love the wonderful selection of stylish, beautifully designed, and high-quality items available on the website. Buyers frequently point out that packages arrive very quickly and everything is carefully wrapped. Consumers also find the shopping process straightforward and are very happy with their lovely purchases. However, some people mentioned issues with delayed shipping and unresponsive customer service when trying to get help. A few consumers experienced long wait times beyond the estimated time frame and struggled to get proactive updates. Some buyers felt disappointed when communication stopped after placing orders for items that took months to arrive.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting chic items, excellent value, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as consumer experiences vary significantly. Many... See more

Quality

Customers consistently note positive experiences with quality, highlighting chic products, excellent... See more

Order

Consumers find order to be positive, highlighting a straightforward process with no problems. People report... See more

Customer service

Clients share ambiguous opinions on customer service, with experiences varying greatly among buyers. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a stylish and lovely doll! I bought this as a baby shower gift and they absolutely adored it. A brilliant shopping experience, with super fast shipping too. Chic products, excellent quality and... See more

Rated 5 out of 5 stars

Great selection on website with lots of lovely curated bits for children, ordered two things for my nephews at Christmas and they were perfect, delivery was quick too. Would absolutely go to Søren’s h... See more

Rated 5 out of 5 stars

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens for my daughter as a Christmas gift. She recently had a baby. She absolutely loves them and has been using them since Christmas whenever s... See more

Rated 5 out of 5 stars

I love Soren's house because they have so many lovely independent brands with high quality designs. Their product assortment is just perfect. The delivery is fast. The pricing is really fair.... See more


Company details

  1. Toy Store
  2. Children's Store

Written by the company

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Contact info

4.2

Great

TrustScore 4 out of 5

214 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(214)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! A lovely variety of brands to choose from. My order arrived quickly and was exactly as described on the website. Great quality and excellent service - highly recommend!

February 9, 2026
Unprompted review
Rated 2 out of 5 stars

Very mixed experience so far

Very mixed experience so far. I ordered two items - one in stock and one with an expected delivery in a few weeks. The in-stock item arrived within a reasonable timeframe and was well packaged. However, the second item is now two weeks overdue compared to the original delivery estimate.

Customer service does not proactively update you about delays; you have to chase for information, and even then the responses are robotic and incomplete. Phone calls go unanswered. I like to support small businesses, but not when professionalism is lacking.

Update: poor communication and delays resume. For context when ordering, on the website 4 weeks was indicated, it’s been now just over 6 weeks and still no shipping confirmation. Being a small business doesn’t excuse this behaviour and incorrect delivery estimates provided when ordering.

February 13, 2026
Unprompted review
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Reply from Soren's House

Hi Defne,

Thank you for leaving us a review. The Lorena Canals item that you ordered quotes approximately 4 weeks for delivery, I am so sorry if this was missed. This will be arriving on our new shipment over the next week, we will get this to you as soon as received. We are a small family business and our phone lines are not always manned, but we do reply to voice messages. Thank you again for your patience, we will get this to you as soon as it arrives.

Best wishes,
Sally

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Rated 5 out of 5 stars

Great online baby store

Great selection on website with lots of lovely curated bits for children, ordered two things for my nephews at Christmas and they were perfect, delivery was quick too. Would absolutely go to Søren’s house for any baby bits again!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens for my daughter as a Christmas gift. She recently had a baby. She absolutely loves them and has been using them since Christmas whenever she takes our granddaughter out for a walk. Dad has also been sneaking his hands inside them as well! She like having the ability to keep warm and have the use of her fingers when she needs them. They can be left attached to the pram. Great product. Delivery was quick and packaging perfect.

December 15, 2025
Unprompted review
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Rated 5 out of 5 stars

absolutely love

absolutely love
There are so many unique gorgeous pieces and my sons love their prints and bear chair

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered two art prints for grandson’s…

Ordered two art prints for grandson’s nursery as first Christmas present. Three day delivery. Ten days later not received. Tried to phone and leave message - cut off. Sent email. No reply. Sent messages through automated links - email saying delivery would be sent that day and would receive email updates. Christmas Eve - no updates, no order received, no Christmas present for grandson’s first Christmas. Money taken. Really disappointed. Terrible customer service. Want to support independent retailers online but cannot support Soren’s House sadly.

December 24, 2025
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Alison,

I am so sorry about this. The prints that you ordered are delivered directly from the brand. I can see that customer services replied to you on the 18th of December, it may have gone into your spam folder? I’ll get this resolved for you urgently. Huge apologies again for the disappointment and inconvenience.

Best wishes,
Sally

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Rated 1 out of 5 stars

Purchased bottles for my kid

Purchased bottles for my kid , but we’re not good quality and not what I expected considering the price of them , they refused to return them and sent them back , really liked this company always used it for all my kids stuff but never again , avoid at all cost

November 17, 2025
Unprompted review
Soren's House logo

Reply from Soren's House

Hello. As stated on the product page we do not accept returns of opened and used baby bottles due to hygiene reasons. This is clearly stated on our product pages and is absolutely necessary for hygiene safety. We did return these to you at our expense so that they can still be used. I hope you understand.

Best wishes,
Claire

Rated 5 out of 5 stars

Helped us out when no one else could

We were missing some of the parts from our daughters crib which were lost when we moved house. We just could not find anywhere that stocked these parts until I contacted Soren's House and they were able to get hold of exactly what we needed. They were a huge help and very friendly. Thank you very much!

November 7, 2025
Unprompted review

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