Soren's House Reviews 

I ordered a bed on 20 May 2025 and paid the full amount by Paypal. Delivery was stated as being "Approximately 4 weeks". After waiting over 12 weeks I cancelled the order.

On the plus side Soren's House offered a temporary replacement bed and a voucher for £100.00 neither of which I accepted.

On the minus side, I was not updated and given a progress report unless I contacted them first and their telephone always went to answerphone so I had to use e-mail. The bed I ordered was still being offered on their website throughout the 12 weeks as being available in approximately 4 weeks when I randomly checked several times.

Their customer service is woefully inadequate despite being described by them as "Customer happiness."

In short, although I gather they have many satisfied customers, in my case, I never felt that they were prepared to keep me in the picture about my delivery without prompting. As mentioned by another customer on Trustpilot, I found the tone of some of their communications somewhat passive aggressive.

At last I have received a full refund via Paypal and I shall never be ordering from or recommending Soren's House to anyone in the future.

10 weeks for something that was listed as 3-4 weeks. Poor customer service with no proactive updates and had to chase a lot for any updates. Good product but won’t be using Soren’s House again.

Well pleased with Soren’s House. I wanted to try the Ehlée products - a French brand, well know for their good quality silicone baby bottle and I was not disappointed. Pleased to see this brand amongst other great brands. The order were arrived quickly and well-packed. Highly recommend. I didn’t wait to write this review to order again.

Purchased an item from Soren's House as it was cheaper than direct from the manufacturer.

Great price, packaged well and quick shipping.

I did have an issue with the item (it was defective) and contacted Soren's House to ask for some assistance. They were very quick to respond and helpful. Contacted the manufacturer on my behalf and arranged for a replacement to be sent out, direct from the manufacturer.

I cannot fault Soren's House at all - they were very helpful and the level of customer service was great. I would highly recommend them and will shop again with them in the future.

Really great shop. The order arrived really quickly and was well packaged. It’s a gift so it’s yet to be used but the store have a great selection of brands and products

My order arrived promptly the next day and was well packaged. Thank you.

Recently bought Lorena Canals Rug and baskets to my son’s room, best price I could find and fast delivery.

I bought some keyrings from Soren’s House and they are really cute and good quality. They were on offer and they were shipped really quickly.

Returned an item 2 weeks ago. Not been issued a refund and no email to say they will be issuing a refund

A very good shopping experience. Quick and efficient delivery of a beautiful rug which was not available anywhere else that I could see, and is exactly what I wanted.

I returned an item to Soren's House back in April, and despite their policy stating I would be refunded, I still haven’t received anything. I’ve reached out multiple times through phone, email, and online chat, and have been completely ignored every time.

I’ve now had to contact my payment provider to try and get my money back, because Sorens House hasn’t followed through on their promise to refund me for the return.

What’s even more frustrating is that it seems like the only time they actually respond to customers is when someone leaves a bad review. That’s not how a trustworthy business should operate.

This has been a stressful, unprofessional, and unacceptable experience from start to finish. I wouldn’t recommend Sorens House to anyone. If something goes wrong with your order, don’t expect any support or accountability.

Great experience with Soren’s House - our order was delayed through no fault of their own (caused by a manufacturer delay), but communication about the issue was honest and helpful, including trying to find solutions as an alternative. When the item finally arrived it was exactly what I was hoping! Wouldn’t hesitate to shop here again.

I made a mistake when purchasing my Miffy toy and the team was super helpful and sent me my purchase in a great time!

Lovely product and arrived very quickly.

Amazing customer service & high quality products. Very happy!!

Gorgeous quality products and fast delivery!

The most gorgeous cot I’ve ever seen! Amazing delivery times and perfect customer service. Thank you!

Quick delivery of item which was exactly as described! Lovely selection of moomin products!

Really slow service iv never shopped anywhere that took over 2 to even dispatch.tracking is non existent.customer service just regurgitate delivery time scales despite it not even being dispatched yet.
I would off been better getting the item from a trusted store like John Lewis because the customer service and delivery is much better.
First and last time I shop here * update quoted to be delivered before the 29th and it’s still not here,customers prefere honesty and accountability from customer service not gaslighting customers that the product isn’t late.