Soren's House Reviews 

214
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers truly love the wonderful selection of stylish, beautifully designed, and high-quality items available on the website. Buyers frequently point out that packages arrive very quickly and everything is carefully wrapped. Consumers also find the shopping process straightforward and are very happy with their lovely purchases. However, some people mentioned issues with delayed shipping and unresponsive customer service when trying to get help. A few consumers experienced long wait times beyond the estimated time frame and struggled to get proactive updates. Some buyers felt disappointed when communication stopped after placing orders for items that took months to arrive.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting chic items, excellent value, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as consumer experiences vary significantly. Many... See more

Quality

Customers consistently note positive experiences with quality, highlighting chic products, excellent... See more

Order

Consumers find order to be positive, highlighting a straightforward process with no problems. People report... See more

Customer service

Clients share ambiguous opinions on customer service, with experiences varying greatly among buyers. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a stylish and lovely doll! I bought this as a baby shower gift and they absolutely adored it. A brilliant shopping experience, with super fast shipping too. Chic products, excellent quality and... See more

Rated 5 out of 5 stars

Great selection on website with lots of lovely curated bits for children, ordered two things for my nephews at Christmas and they were perfect, delivery was quick too. Would absolutely go to Søren’s h... See more

Rated 5 out of 5 stars

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens for my daughter as a Christmas gift. She recently had a baby. She absolutely loves them and has been using them since Christmas whenever s... See more

Rated 5 out of 5 stars

I love Soren's house because they have so many lovely independent brands with high quality designs. Their product assortment is just perfect. The delivery is fast. The pricing is really fair.... See more


Company details

  1. Toy Store
  2. Children's Store

Written by the company

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Contact info

4.2

Great

TrustScore 4 out of 5

214 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(214)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Exclusive brands with good customer service

We recently purchased a changing mat from Sorens House and were really impressed! They had a great selection of brands and products we couldn’t find anywhere else in the UK. Delivery was fast, and the wishlist feature made it super easy to share gift ideas with friends and family. Highly recommend for anyone preparing for a new arrival!

April 3, 2025
Unprompted review
Rated 4 out of 5 stars

Scooter I ordered broke 3 months later…

Scooter I ordered broke 3 months later I purchased. After a couple of emails we received a replacement.

January 31, 2025
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Andras,

I have just emailed a copy email from November 2024 regarding this. I am so sorry that this has still not been rectified for you, we were told that a spare part would be posted out to you once available and our ticket was closed in error. I will get this rectified for you today. Huge apologies again for any disappointment caused.

Best wishes,
Sally

Rated 1 out of 5 stars

Awful experience

Awful experience. Don’t order large pieces of furniture from this company, they do not keep you up to date on delivery times and delays. Both times I have ordered furniture I have had to chase for updates on shipments, they have not notified me when a delay has occurred, communication is just awful. I am over 1k out of pocket still waiting on a bed being delivered nearly 6 weeks after ordering it and will be pursuing a chargeback with my bank next week if I don’t hear anything on Monday. Avoid!

May 10, 2025
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Antonia,

I’m so sorry that your item was delayed, we have experienced several delays with customs because of Easter and bank holidays. Your bed has already been collected by our courier who will be in contact to organise your delivery. You should have received a despatch email, it may have gone into spam?

Best wishes,
Claire

Hi Antonia,

I can see that your bed has been delivered by our couriers today. Apologies again for the delay which was caused by Easter and bank holidays. Please let me know if we can help with anything else.

Best wishes,
Claire

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Rated 5 out of 5 stars

Great service

My delivery was delayed due to a supplier issue but the communication and service was great right through. The chest has now been delivered and it's gorgeous 🤩

April 30, 2025
Rated 1 out of 5 stars

Poor customer service.

I ordered numerous items where the delivery time was approximately 4 weeks, the items arrived considerably later than this (up to 9 weeks after ordering), the company never volunteered any delivery updates and when they replied to my requests for information re. Delivery timescales I was provided inaccurate and inconsistent information.

April 29, 2025
Soren's House logo

Reply from Soren's House

Hi Natalie, thank you for leaving us a review. I can see from your order that you had 5 x Lorena Canals items on your order with delivery of approximately 4 weeks. I can see that one of the items was later than expected due to a delay at manufacturing and that this was delivered last week. Apologies again for the unforeseen delay and for any disappointment caused.

Best,
Soren’s House

Rated 5 out of 5 stars

Super speedy delivery

Made the order on Friday afternoon and it was delivered by Saturday, I really don’t think I ordered any kind of next day delivery, just the only one the offered, so was really impressed how quickly it arrived. Item was well packaged too. All in all very happy with everything.

April 3, 2025
Rated 5 out of 5 stars

Very fast delivery

Placed our order for a Scoot & Ride Highway Kick 1 'Push & Go' Scooter on Thursday at 21:49 pm and received the scooter on Saturday around lunch time. I came across Soren's House because it was advertised as the local partner of Scoot & Ride (Austrian company) in the UK and can definitely recommend them. The scooter was already sold out on the Scoot & Ride website in the colour we wanted and am very happy with our purchase.

March 29, 2025
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Rated 5 out of 5 stars

Perfect little bed !

Shipment arrived 3 days early which was great. Nice and easy to put together with simple step by step instructions. Perfect little bed for my 5 year old, we live full time in a static caravan and the bedrooms are small so this is a perfect fit with the bonus of being able to store and play under the bed 10/10 from me and my son . Thank you soren’s house !

February 28, 2025
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