We are pensioners,and hadn't thought about buying a property share! We went to see Anna Murray & Tyler Hendericks in their So Resi office, they were so informative, nothing too much trouble, however t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was a very good experience with SO Resi, from beginning to end. It all started with Renee, who was amazing and helped me a lot. She was the first to contact me and the sale wouldn’t happen witho... See more
Company replied
I honestly can't thank Jacqui Corrigan and the team at So Resi enough. Buying a home can feel really overwhelming, but Jacqui has made the whole shared ownership process so much easier. She has al... See more
Company replied
We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout... See more
Company replied
Company details
Written by the company
SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder. Stay connected with us on socials! Find us on Instagram, YouTube and TikTok by searching @soresihomes
Contact info
52 London Road, TW1, Twickenham, United Kingdom
- 020 8607 0550
- sales@soresi.co.uk
- soresi.co.uk
Get £1000 towards legal fees!
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleased with help very helpful staff.
June 11, 2026
Unprompted review
Reply from SO Resi
Hello Julian
Thank you for your kind review. We’re delighted to hear you found our team helpful!
Kind regards
SO Resi Sales Hub Team
Reply from SO Resi
Hi Emil,
Thank you for your kind review!
We're glad to hear Weronika Lane was so helpful – we’ll make sure your feedback is shared with her.
Kind regards
SO Resi Sales Hub Team
We have had a very positive experience with SO Resi throughout our application process
From the beginning, the team has been professional, helpful and patient, always taking the time to answer our questions and guide us through each stage of the process. We especially appreciate the support provided by Francesca, who has kept us informed and helped make what could have been a stressful process feel much smoother.
Communication has been clear, and whenever additional documents or information were required, the instructions were easy to understand. We have always felt that the team genuinely wanted to help us progress towards our new home.
We are very excited about moving into our new property and would like to thank everyone involved for their hard work and support.
We would happily recommend SO Resi to others considering a similar journey.
June 10, 2026
Unprompted review
Reply from SO Resi
Hello
Thank you for your kind feedback. We’re delighted to hear that you’ve had such a positive experience and that our team has been able to support you throughout your journey.
It’s great to know that Francesca’s communication and guidance made the process smoother for you. We really appreciate your recommendation and wish you all the best in your new home.
Kind regards
SO Resi Sales Hub Team
Exceptional experience
Dear [F Hogben], thank you so much for guiding us through this housing process. Your patience, constant reassurance, and incredible work ethic meant the world to us. We felt completely supported every step of the way. You did not just help us find a house; you helped us find our home. We are endlessly grateful for your hard work!"
March 20, 2026
Unprompted review
Reply from SO Resi
Hello,
Thank you for your wonderful feedback. We’re so pleased to hear you felt fully supported throughout your journey. Francesca will be delighted to know their patience, reassurance and dedication made such a meaningful difference in helping you find your home.
We wish you all the best in your new home.
Kind regards
SO Resi Sales Hub Team
Anna Murray at Great Haddon has been…
Anna Murray at Great Haddon has been very supportive. She gave us the time we needed and was very obliging. She is a lovely person and happy to share your excitement with you. Anna is very easy to communicate with and always very professional. I would recommend speaking with Anna if you are considering shared ownership in this location
June 7, 2026
Unprompted review
Reply from SO Resi
Hello Jenny
Thank you for your lovely feedback. We’re so pleased to hear Anna provided such a supportive and professional experience at Great Haddon. She’ll be delighted to know her communication and enthusiasm made such a positive impact.
We really appreciate your recommendation.
Kind regards
SO Resi Sales Hub Team
Great customer service from Anna
Anna, senior sales consultant for the Great Haddon estate has been absolutely fabulous. Responds in a timely manner on email and has always picked up the phone when I've called with queries. Met Anna in person during an open day viewing at the show home and she was super friendly, very approachable and very efficient in all of her work she has done to help me secure a property within the shared ownership section of this estate. Would absolutely recommend Anna to anyone, cannot fault her.
May 30, 2026
Unprompted review
Reply from SO Resi
Hi Jessica,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear how helpful and supportive Anna has been throughout your journey, and that she made such a positive impression both in person and over the phone. Your recommendation means a great deal to us.
We wish you every happiness in your new home!
Kind Regards,
The SO Resi Team
Both Roshan and Malcolm are very…
Both Rosh and Malcolm are very accomodating, patient, and professional. They have answered all my queries and responded in timely manner. I have personally talked to Roshan, and I truly appreciate how welcoming he has been. Keep up the good work guys! ⭐️⭐️⭐️⭐️⭐️
May 30, 2026
Unprompted review
Reply from SO Resi
Hello Danya
Thank you so much for your kind feedback!
We’re really pleased to hear that Rosh and Malcolm provided such a professional and supportive service, and that they were able to answer your questions promptly. It’s especially great to know how welcomed you felt when speaking with Roshan.
We’ll be sure to share your lovely comments with them both – they’ll really appreciate it.
Kind regards
SO Resi Sales Hub Team
Amazing!
couldn’t fault a single thing! made the process so much easier. everyone has been so understanding!
special mention to Francesca Hogben for being so fantastic we couldn’t thank her enough for being so supportive, easy to speak to and just for making the process less stressful and her communication through the whole process has been amazing.
January 24, 2026
Unprompted review
Reply from SO Resi
Hello Kendal
Thank you so much for your kind words – we’re thrilled to hear you had such a positive experience.
It’s wonderful to know the process felt smooth and stress-free, and that the team could support you throughout. We’ll be sure to pass on your lovely feedback to Francesca – she’ll be delighted to hear how much her support and communication meant to you.
Wishing you all the best in your new home!
Kind regards
SO Resi Sales Hub Team
Klaudia was extremely helpful and very…
Klaudia was extremely helpful and very polite. The process was so easy. Soresi in general were brilliant but Klaudia was always answered fast and dealt with me and us both very well.
May 22, 2026
Unprompted review
Reply from SO Resi
Hi Josh,
Thank you for your lovely feedback!
We’re so pleased to hear you found the process easy and had such a great experience with Klaudia. She’ll be delighted to hear your kind words. We really appreciate your support!
Kind regards,
So Resi Sales Hub Team
Very nice experience with Soresi Westgrove
I had a nice experience with Soresi Westgrove. Ayse is very nice and professional and helped us a lot during the process of buying our first home. We highly recommend them.
April 1, 2026
Unprompted review
Reply from SO Resi
Hello Roald,
Thank you for your kind words! We’re so pleased to hear that Ayse has helped you alot during the process of buying your first home. We will pass on your kind words.
Kind regards,
SO Resi Sales Hub Team
Property valuation advice
Just had a chat with Ray regarding a property valuation, who was veery helpful and understanding.
May 27, 2026
Unprompted review
Reply from SO Resi
Hello Emma,
Thank you for your kind words! We’re so pleased to hear that Ray has been helpful and understanding. We will pass on your kind words.
Kind regards,
SO Resi Sales Hub Team
Ariana has been extremely helpful and…
Ariana has been extremely helpful and made the process stress free
May 27, 2026
Unprompted review
Reply from SO Resi
Hello Courtney.
Thank you for your kind words! We’re so pleased to hear that Ariana has been helpful and made the process stress free for yourself. We will pass on your kind words.
Kind regards,
SO Resi Sales Hub Team
Selling Resale property top consultant
Nikolay was hands down the best progression consultant we could have asked for when selling our resale property. Our chain was close to collapse due to an inept broker and solicitor, high stress and my anxiety was through the roof! He chased multiple times a day every day and kept me informed at every instance. He kept communication coherent for everyone involved. He was persistent but firm, and understanding about our situation as well as incredibly hard working, messaging late into the afternoon/evening to follow up when clearly he struggled to get back to me during the day (I really appreciate this as it shows he understood how anxious I was) I can’t thank him enough for helping him sell our lovely home and secure our future forever home! Klaudia was also amazing as she progressed us to exchange when Nikolay was on annual leave.
May 26, 2026
Unprompted review
Reply from SO Resi
Hello Emma,
Thank you for your kind words! We’re so pleased to hear that Nikolay and Klaudia did such an amazing job in helping you secure your future forever home. We will pass on your kind words.
Kind regards,
SO Resi Sales Hub Team
Great experience- thanks Tracy
My sales consultant Tracy, kept me informed throughout the whole processs.
She was incredibly knowledgeable & helpful and always happy to help.
Her responses were super quick & her customer service was excellent!
May 26, 2026
Unprompted review
Reply from SO Resi
Hello,
Thank you for your kind words! We’re so pleased to hear that Tracy kept you informed throughout and was very helpful. We will pass on your kind words.
Kind regards,
SO Resi Sales Hub Team
Fran was amazing from the start of our…
Fran was amazing from the start of our application for a so Flexi home all the way to the day we moved in! I think we were in contact over a period of 6 months whilst the houses were being completed & plot allocation could begin. Over this time she was always available through email or over the phone to keep us up to date. I still see her around the neighborhood working hard to get houses prepped for future tenants! Couldn't be happier with our experience & house thanks to Fran!
April 2, 2026
Unprompted review
Reply from SO Resi
Hi Samantha,
Thank you so much for your lovely review! We’re absolutely delighted to hear about your positive experience with Fran. We know the process can take time, especially with new homes, so it’s great to hear that Fran was able to keep you informed and supported every step of the way.
Wishing you all the very best in your new home.
Kind regards,
SO Resi Sales Hub Team
Smooth process and helps me a lot to…
Smooth process and helps me a lot to have a our dream house.
May 8, 2026
Unprompted review
Reply from SO Resi
Hi Freddy,
Thank you for your kind words! We’re so pleased to hear that you found the process smooth and that we could support you in securing your dream home.
Kind regards,
SO Resi Sales Hub Team
Vanessa showed us around our flat and…
Vanessa showed us around our flat and she was very friendly and helpful. She has explained the whole process for Share to Buy and I have been very happy with everything. I would recommend SoResi.
May 14, 2026
Unprompted review
Reply from SO Resi
Hi Zoe,
Thank you for your lovely feedback! We’re so pleased to hear that Vanessa made such a positive impression and was able to guide you through the Shared Ownership process clearly and supportively.
It’s great to know you felt happy with everything, and we really appreciate your recommendation.
Wishing you all the best in your new home.
Kind regards,
SO Resi Sales Hub Team
Shared ownership staircasing
Sylvana was a star and I cannot fault her. The solicitor was dreadful which made her job more difficult. Changing lawyers might be worth considering.
May 6, 2026
Unprompted review
Reply from SO Resi
Hi Malcolm
Thank you so much for your feedback. We’re delighted to hear that Sylvana provided such excellent support throughout your journey, especially given the challenges with the solicitor.
We’re sorry to hear about your experience on the legal side and appreciate your comments. Your feedback is invaluable in helping us improve the overall customer experience.
Kind regards
SO Resi Sales Hub Team
Our experience with SORESI has been…
Our experience with SORESI has been very positive. Huw and Renee have been hugely helpful in the process of viewing and applying for a property and welcoming at all times. Huw has been great at communication, responsive, and hugely knowledgeable on information about the property and the details of the ongoing shared ownership process. His approach has made us feel comfortable to ask questions at all times. I would recommend SORESI based on their ethos and their transparency.
May 20, 2026
Unprompted review
Reply from SO Resi
Hi Keir,
Thank you for your kind feedback. We’re delighted to hear that Huw and Renee made your experience such a positive one and provided clear, supportive guidance throughout the process. Your recommendation means a lot to us, and we’re pleased our approach helped you feel comfortable every step of the way.
Kind Regards,
The SO Resi Team
Great team and special thanks to…
Great team and special thanks to Malcolm for all the support and guidance.
May 6, 2026
Unprompted review
Reply from SO Resi
Hello Andres
Thank you for your kind feedback. We’re so pleased to hear you had a positive experience with our team, and we’ll be sure to pass on your thanks to Malcolm.
We really appreciate you taking the time to share this.
Kind regards
SO Resi Sales Hub Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.