Søstrene Grene Reviews 

Had a lovely easily accessible time online shopping at Sostrene Grene. Their products are top quality. Great customer service.

Ordered some yarn from their website 4 weeks ago, was sent an order confirmation but no shipping emails or updates came through. The order never came. I sent an enquiry about it but they never replied.

UPDATE
They have now sent me a refund, but it’s a shame that they ignored my first enquiry for a week, and then immediately replied to my second enquiry the moment I sent a bad review (both sent to the same email address).

Contrary to what the company says, they are most definitely NOT on top of their enquiries and emails.

Great products. Excellent value. Unusual products.

Now I know their processes it was easier to follow where my parcel was...it does seem to take a while to get to the UK customs though so plan a couple of weeks ahead!
The games, confetti and bread baskets arrived intact.
The 'pill' boxes, unfortunately one was really scratched on top and the other slightly scuffed- they were not in any individual cover and there was no buffer packing (like brown paper or starch puffs) between the items and in a big box they had been rattling around lose- This is odd for this company as previous items glass and pottery have been amazingly well packed and all arrived intact.

Every item I have purchased has been well made,good quality and beautiful Would recommend this company if you’re looking for something different with new products arriving regularly

I was very pleased with the bread basket I ordered.
It was really lovely & am delighted with the basket.

Great choice of furniture, had just what I wanted at a reasonable price, easy to order on the site. Was able to track my shelf unit, it’s great quality and easy to assemble

UPDATE FOLLOWING REPLY
For a modern retailer this is all pretty shocking. What’s worse is if you look at the bad reviews they’re often about shops. The responses - including the emails I’ve received - are really poor customer service in this day and age.
There’s something really wrong with the overall customer focus and no excuse for an organisation that wants to stay in business in the current economic climate.
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I bought £40 of items from the Birmingham store, had to queue for ages because 2 of the 3 tills had been broken for 4 days. Payment went through but the till didn’t register it and then I had to waste more time while they tried to sort it out. Then had to run for a train due to their time wasting but was told by the manager the payment would revert. It didn’t.
Central customer service insist I have to return to store and won’t read emails properly ie ‘can you just post them as I live a long way from Birmingham.’
The whole thing is grossly incompetent in terms of shop management, till technology and shocking approach to customer service.

This is a delightful company. I’ve introduced them to many friends and family. We are all fans. I love the products and the little diy activities. I wish I hadn’t bought new furniture before I came across them. Sigh.

0 stars! Rude assistant shouting over me. I complained to head office and received an absurdly childish, rude and unprofessional reply from head office. I was told to go into the store I was complaining about to make the complaint. Eh? They did not like me complaining one bit. Too bad. Your staff were extremely rude to me and the head office response was akin to a writing class in primary school. Do better.

Refusing to refund or replace a faulty item

Without a receipt I still have proof of purchase on my credit card, bought less than a week ago

Efficient delivery. Lovely, simple design - no need for screws or anything. Looks stylish too.

Excellent delivery and I absolutely love the furniture i purchased. Great value and look beautiful in my home. Very very hapoy

A hidden treasure, where have you been all my life!
I hadn’t heard of Sostrene Grene prior, a google search for plant pots, one quickly became two as I couldn’t believe the prices and I still can’t- My package arrived super fast and with such care, two absolutely beautiful pots, quality at a mere snip, thank you.
You really stand out from the crowd, bravo.

The items are beautifully made and of great quality at a great price. Everything was also very well packaged.

was in your Wimbledon store last month and wanted to buy a product where I could not see the price. When I took it to the assistant she said ‘there it is’. Tiny print which I could not read.
I consider this to be very poor customer service both on the part of the person pricing and also the assistant who behaved as if I was silly not to have found it.
This is disappointing and , although I think the products are fairly priced , will deter me from shopping there.

I sent this email to customer care last month - no response.
I went to the store yesterday- very poor response.

Metrocentre branch yesterday bought a lovely vase and asked for a bag to carry it home
No packaging or tissue to wrap vase in to take it home , just plonked in a bag
Emailed the branch to ask why and told there's a packing station near till??
Would have been nice for shop assistant to tell me this instead of her watching me struggle and smirking?
Answer to email ended with " have a wonderful day" ? How patronising!
I'll not return!
UPDATE Look at answer from Sostrene lol "hard to find" NO !! Fact is your member of staff seen me struggle and didn't point me in right direction !!
Another sarcastic reply from Sostrene Grene!!!!!

I bought a beautifully made ceramic soap dish that was sent quickly in recyclable materials and the cost of the item and delivery was outstandingly good value.

Fantastic sh oping